Thank you for posting a review and we are terribly sorry to hear that your experience with CRC Care Ltd was not up to standards. It was an uncommon incidence and the first time that our team have been seen to lack empathy.  I can assure you that this is not the norm as can be evidenced in our Care Inspectorate reports. Considering that we don't have a record of any formal complaints made by yourself, we would like the opportunity to investigate your feedback further if possible. Please feel free to contact us at manager@crccare.co.uk or call our team at 0141 251 0138. We will work with you to resolve this issue as quickly as possible.