Thank you for taking the time to complete your review.  Please rest assured that we take all feedback very seriously (both positive and negative), to assist us in improving our services as we move forwards into the future. We have asked the Registered Manager of your service to get in touch, in order to discuss the comments made.  We agree that the current times can be challenging for the care industry but remain committed to working together as always, with our staff, service users and other bodies and stakeholders, to ensure we continue providing the best care services that we can.  Should any of our service users feel they have an issue with the level of care they receive, we would always ask them to contact their local office as soon as possible (on their usual contact number), who will do everything they can to help and rectify any problems as needed.  Thanks again for your feedback and comments.