Thank you so much for your comments. Our team really enjoy their days with your son – especially those baking sessions! I've had a chat with our dedicated rota coordinator to check our punctuality stats. The overall punctuality score for the past year is that we've been an average of 13 minutes early. I can see on 2 occasions over the past year, we've been both 40 and 43 minutes late, for this I am sorry – unfortunately this was a knock-on effect from Covid-related absence, but I can see that the team has followed the procedure and notified your son. Many thanks for your comments.