Dear Donna, thank you so much for this great feedback, which we never take for granted and are always looking to do better. We work hard to maintain the continuity of care and support staff with our clients, and they have come to care deeply about your mother over the last year or so. As she is able, it has been great to support her to get out and about, as well as help around the home, allowing her to continue leading as independent a life as possible and, with you a little distant, we are delighted to be able to react whenever needed. She is one delightful lady, looking about 20 years younger than her age !