We appreciate the time you have taken to leave your kind words for our team. We thank you for putting your trust in us to support your Dad. As a smaller company, the reason Direct Debit has not yet been an option is due to the cost incurred by this. We have chosen to put our investment into our service and our carers as a priority. However, we do appreciate your frustrations with this and assure you that it is in our plans to introduce Direct Debit as an option. Thank you once again for your feedback.