We are privileged to continue supporting your delightful mother for some time now. It is wonderful to know that your mother is able to fully enjoy her independence in the familiar surroundings of her own home. Yes, all our staff are trained to respect and act on the wishes and preferences of our clients in a professional and sensitive manner. Our carefully recruited carers are continually monitored for their competence and confidence to deliver safe, compassionate and responsive care. All staff have committed to providing care in a dignified manner whilst adhering to a Code of Conduct. The Care Management Team understands the importance of maintaining prompt and proactive communication to serve the best interests of your mother. Your thanks will be passed on to the team.