We are very saddened to see you are unsatisfied with the service from Falcon-Care, we hope that over the coming time with us this will improve. With regards to the key safe, this has never been reported to us from you but I will look into this along with the battery for the hoist. You are able to inform our office/on-call service at any time of these issues or any other issues so we are able to address them effectively. Thank you.