As a family member of one of our newest clients, I really appreciate you providing a review. Thank you. I am pleased your mum is enjoying the support from her Home Instead caregivers and has found the experience more enjoyable than her experience of care delivered by another provider. As a private service we are able to offer more flexibility as well as unhurried visits. We also honour our promise to provide continuity of care which means that our clients are supported by a very small number of regular caregivers. This, combined with a commitment to match clients and caregivers by personality and/or interests, together with our one-hour minimum call times is part of the winning formula which enables us to deliver great relationship-led care. I'm so pleased your mum is benefitting from the difference between CQC-rated good and outstanding care.