Thank you for your review, all feedback is important for us to be responsive and effective in delivering person-centred care for all our clients. Negative as well as positive feedback is essential so we can reflect, learn and move forward. During the pandemic, it has been challenging and with the health and social care industry being in crisis, this has added certain pressures. More effective recruitment has been implemented and the process will be ongoing. Your mother's care and well-being are the core of what we do and they will always be the centre of our aims and objectives.