Thank you for taking the time to review us. As discussed with you at the review of your care needs, we are deeply sorry for having let you down on this particular day. As explained, it's unfortunate that there will be emergencies from time to time as was the case on this day, and these emergencies disrupt service provision.<br>At You & I Care, we pride ourselves on our outstanding care provision, and the care we provide does not look like this.<br>We will continue to uphold our values of caring, compassion and improvement. We are relieved to know that you are now happy with the Service, and we hope you will be referring us to your friends soon. <br>We will continue to be on top of our quality assurance and review your needs regularly for better service delivery.<br>Thank you for Choosing You & I Care and for giving us another chance.<br>Our Promise Is To Always Care.