We are sorry that you felt this way about our services. We provided care to your mother for over a year and so were disappointed to read this review.<br>Our values include sharing honesty and trust, and we have strict policies in place regarding customer confidentiality. We investigated the concerns that you raised and found there to be no breach in procedures. We are a well-established care provider that takes pride in our services. All our employees are highly trained and best in class in all areas.  We ensure that our care plans, including the terms and conditions, are discussed in full before any care commences. We will give the feedback that you offered very careful consideration and wish you the very best in the future.