We are sorry to hear that you feel this way. To clear up a few of your concerns, 7 days' notice was served to the local authority which was done due to a lack of carers in your Grandfathers area and in line with the signed service agreement. We actually extended it to 14 days to support your grandfather at the social service's request which they terminated early. Nobody at our office has said "if you don't like it you know what to do" this is simply not true. We have delivered care for your Grandfather for many years and did not take terminating his care lightly, we can't comment on the "let's hope for the best" comment you made but based on the fact all other things you have pointed out are incorrect I will not respond to this. Please note all information and the actual facts regarding your comments are submitted to CQC including the Termination records given.