This client was living with a tenant who fed him every day, whilst the tenant was away our carer also had to buy sandwiches for him, we tried to contact the daughter and got no reply.
I eventually got her email and went through the issues raised, that the am carer was there and he had not had a toileting accident at that time but refused to let the carer wash and dress him saying he wanted to stay in bed.
Whilst emailing the daughter she became very aggressive in her wording, refused to listen, said we were fired, that she had also fired the tenant that lived with her father.
We did pull out due to the aggressive nature, the refusal to work together over issues raised and the bombardment of emails stating in each and every one that we were fired.
The complaint that she made, the interaction that we had with the daughter was all emailed to social services who also recommended that we pull out.