We are sorry to hear your experience with Right at Home has not been positive and can assure you we take all complaints and concerns very seriously. <br>However, we do not believe that this experience is reflective of our excellent service where high quality and compassionate care is delivered as noted in our recent CIW inspection report, and can also be evidenced from the feedback from several other clients. It is important to remind you that our contract was directly with the local authority and our contractual obligations were fully met. It is so unfortunate that you feel this way after we provided care to your mum for almost one year and the whole arrangement was agreed with you and followed as per mum’s care and support plan.<br>We will always do everything in our power to deliver the highest quality care to the people we support. We look forward to the opportunity to improve the services we provide and hope to resolve any concerns relating to our service and employees.