Hi, I am so sorry for the above issues however I need to address them on our behalf. In regards to the 24hr no care, one of carers did attend on both occasions however nobody was in the property at the time and there was no key safe nor any answer from next of kin contacted. This was taken from our carer reports and documented on systems. I am aware on Easter weekend there was an issue with call times being close and all of these issues were rectified by the office, this being due to high levels of staff sickness at the time.  We have not had any report of the phone issues however as you have now raised it we will look into this, also the office and on call is always available if phones are inaccessible.<br>I am sorry again for your experience however I must say all the issues have been addressed by the team. Your father's care is our utmost priority and any issues will also be rectified on the day where possible.