Thank you for taking the time to review our service and we are sorry that you feel we have fallen short of your expectations.<br>The accident referred to was reported by the carers to the management and all the compliance protocol was followed with relevant parties.<br>Re: travel expenses, as a company, we have absorbed the cost of mileage for five years including travel out of town and parking costs at hospitals. We sought clarity from the direct payment facilitator before any decision was made to pass on this expense which was due to rising fuel costs not covered by the council. <br>We would have continued to provide care as per the agreement throughout the notice period however, as our carers were made to feel uncomfortable, we asked the incoming provider to start two days earlier than planned. This customer has enjoyed a continuity of care and a good relationship with the management team for the past five years and soured only by the customer's refusal to pay for costs brought on by them.