Thanks for sharing your feedback. We're sorry to hear your experience didn't match your expectations. I can assure you this was an uncommon instance and we'll do better in the future. We do encourage our service users and their next of kin to make contact with us to raise concerns they may have with our service so that we can address them in a timely manner. This will help to ensure we are providing a high quality of care to our service users<br>Please feel free to reach out to admin@eleanorcare.co.uk with any further comments, concerns or suggestions you may wish to share with us.<br>We would love to hear from you.