Thank you for your valued feedback, it is much appreciated by HCL.<br>It is great to hear our frontline colleagues are delivering a high level of service, we will ensure we provide this feedback to the team. <br>Unfortunately, our rapid response team do work across north or south areas and therefore will have calls in different locations. However, we do try to coordinate the runs to prevent too much travel. <br>In addition, due to the nature of different contracts, this can mean that packages on the same street will not receive the same carers as different clients have different needs. This is reflected through the contract in which they are referred to us. I hope this helps. <br>We will look into your query further and investigate where improvements can be made. If you require anything further and would like to receive more detailed feedback regarding your care received, please feel free to contact the office via phone or through our quality assurance mailbox:  qualityassurance@home-carers.co.uk.