We apologise for the cancellation of your husband's calls. As communicated, the current staffing crisis means we do not have the resources to carry on with the calls. None of our staff live within 30 minutes of the area and we can’t find staff who will carry out the care. We cannot provide what we do not have I am afraid. Emails were sent early May first escalating this and the team have done their best. They did not make the decision to cancel your care lightly. <br>Our focus is and always has been people over profits and that is why our product mix is 70% social care in the Selby and York area. Many agencies simply provide care for Private clients. We believe everyone is entitled to care. <br>We have been providing care for 32 years and to hear that a client is not happy is something we take very seriously. The team are sorry you feel let down by management and we take your comments on board to help improve the service we offer going forward.