Care Coordinator

Job summary

Justintime Healthcare is a trusted provider of domiciliary care services for service users, as well as day centre, supported living, and social inclusion services for the elderly, individuals with learning disabilities and mental health needs in Yorkshire. Driven by a commitment to empower individuals to live fulfilling lives, our team leverages its experience, expertise, creativity, and resilience to help service users achieve their life goals, regardless of the challenges they face.
We provide the highest quality of care. Every action we take prioritizes enhancing service quality and delivering exceptional client experiences. To support this commitment, we are expanding our team and seeking dedicated Care Coordinators to ensure the seamless delivery of our care and support services.
As a Care Coordinator, you will play a pivotal role in managing care for each service user, coordinating interdisciplinary care, and bringing together specialists as needed to meet individual needs. Reporting to the Care Manager, you will oversee the daily operations of our service provisions, ensuring they align with company policies, and receive adequate training, supervision, and support.

Role and Responsibilities:
Service User Related Duties
1.   Work with the Care Manager and the Council’s micro-commissioning platform, Continuing Healthcare Team and various other Stakeholders to take on new Service Users and meet the growth targets for the Company.
2.   Visit Service Users; review and formulate comprehensive Care Plans and risk assessments. Examine the written records of medication administration, finance and daily log notes kept by Staff as required by the Registered Manager in line with the Company’s Quality Policy. 
3.   Make referrals to external agencies for the provision of aids and adaptations to assist with daily living and heath needs.
4.   Ensure accuracy and completeness of all documentation held in service user’s homes. 
5.   Carry out Quality Assurance Checks and to monitor the quality-of-service delivery and Service User satisfaction, through visits to clients and through staff observations. 
6.   Undertake visits to service users (introductory, routine or prompted by feedback from staff) ensuring that electronic records are monitored; updated and the outcome of the visit is recorded appropriately and ensuring that routine visits are maintained within the specified frequency. 
7.   Complete advanced care plans for service users.

Staff Related Duties
1.   Ensure that newly recruited members of staff are assigned work on completion of their preemployment checks and training, minimising the time it takes to build their weekly hours in line with their availability.
2.   Work with the Care Team to ensure that all shadowing, induction training and refresher training, staff meetings, etc are scheduled into Care Support Worker rotas.
3.   Ensure that staff training is updated as required to ensure a compliant staff team who are up to date with any current training requirements and legislative changes. Training is delivered by our In-House trainer.
4.   Deal with amendments to rotas throughout the week because of changes in Service User requirements or staff availability; to ensure efficient and effective service delivery.
5.   Monitor and provide in-field training as and when appropriate to Care Support Workers, ensuring that staff are given information on a timely basis, by providing both written and verbal instructions.
6.   Report sickness and authorise annual leave for Care Support Workers in line with Company guidelines, and to contribute to managing attendance at work following Company policies and procedures. This will include maintaining accurate records of sickness absences of team members, interviewing staff on their return to work and completing the paperwork required to monitor attendance at work. Any prolonged or frequent absences should be brought to the attention of the Senior Management Team.

Care Compliance Duties
1.   Be conversant with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and legislation governing the service and other regulations concerning the provision of Domiciliary Care Services.
2.   Be accountable for recording and reporting any compliments/complaints, incidents and concerns, and updates on the in-house database and action as necessary in line with company policy.
3.   Report and escalate complaints or potential safeguarding issues to your Line Manager in line with company Policy and Procedure, including any issues regarding the legislative requirements concerning the services provided and the staff providing them.
4.   Maintain all written reports and administration up to date.

General Management Duties
1.   Always uphold Justintime Healthcare interests and reputation and in all aspects of your role.
2.   Contribute proactively to care quality and the internal company culture. 
3.   Support senior managers and company owners in promoting the overall success of Justintime Healthcare.
4.   Maintain close liaison with both the Care Manager and Administrators.
5.   Carry out other reasonable tasks and duties from time to time as required.
6.   Assist the Registered Manager in holding team meetings for Care Workers. 
7.   Provide short term cover for other Care Coordinators when they are unavailable.

Service Development
1.   Comfortable operating in a ‘soft’ sales capacity in order to take on new Service Users, explain our services comprehensively and follow up on all such enquiries professionally in accordance with the company’s operating processes and growth expectations.
2.   To capture and record all new enquiries in accordance with Justintime Healthcare processes.
3.   To identify areas of improvement in relation to delivery of service provision, care management and day to day running of the service.

Emergency Care
1.   Respond to Service Users’ needs by contacting GP/ambulance service/District Nurses/next of kin and record action taken. Report action and outcome to Registered Manager and other involved parties.
2.   Liaise with multi-agencies.
3.   Systematically solve day to day problematical issues which arise.

ON CALL
1.   To participate in the on-call rota, acting as the first point of contact for Service User and Care Support Worker issues.
2.   To resolve rota and other issues whilst on call to ensure the care calls are covered and the quality of care is maintained.
3.   Record and report all actions undertaken whilst on call.

QUALITY CONTROL 
1.   To assist the Registered Manager to implement the monitoring and quality control processes under the Company’s Quality Monitoring Policy.
2.   To assist the Registered Manager in carrying out surveys, monitoring Staff performance, training and supervising Staff in Quality Control assessments.
3.   To be familiar with and to implement the Company’s policies and procedures and all legislative and regulatory requirements relating to the activities of the Company. 
4.   To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
5.   To always represent the Company in a professional manner, on the telephone, face to face or in written communication. 

OFFICE ADMINISTRATION
To take responsibility for office administration tasks, ensuring all Service User and Staff records are kept up to date as required in line with good governance guidelines.
FOLLOWING PROCEDURES AND GUIDANCE
1.   Maintaining awareness – understanding and adhering to Company policies and procedures and CQC requirements.
2.   Attending training sessions as required.
3.   Participating in corporate and statutory initiatives as required.

Ideal Candidate:
1.   Self-motivated with a positive attitude, strong organizational skills and proven leadership abilities.
2.   Exceptional communication skills, both verbal and written.
3.   Full, valid driving license (access to a personal vehicle will be an added advantage).
4.   Holds a minimum of NVQ Level 2 in Health & Social Care or equivalent.
5.   Understanding of legislation concerned with care provision.
6.   Has administrative experience and good presentation skills.
7.   Experience in care provision at a level that reflects the responsibilities of the post applied for.
8.   Experience as a supervisor or senior care worker or other role within a care providing organisation is a plus.

Additional information
1.   Duties must be carried out in compliance with Assisted Lives’ Equality and Diversity Policy.
2.   This role profile contains the principal accountabilities relating to this post and does not 
3.   describe in detail all the duties required to carry them out.  There will from time to time be a variation of duties depending on the needs of Service Users and needs of the service.
4.   This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.