Support Worker

Job summary

Job Title:

Carer

Reports to:

Senior Carer/Nurse

Job Overview: (Note - In addition to these functions, employees are required to carry out such duties as may reasonably be required)

·  To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the Senior Carer/Nurse

·  To support and enable service users to maintain skills and personal interests while delivering person-centred care unique to each individual

·  To maintain skills at a current level and undertake such training and development as required, from time-to-time, to maintain and progress knowledge

Location:

The service’s premises, but you may be required to work from other locations at the discretion of the company and with appropriate notice.

Working Hours:

5 days over 7-day period, with varying shift patterns as agreed with the manager.

Responsibilities and Duties of the Job

Role-specific Duties:

The Carer’s responsibilities include but are not limited to the following:

·  Ensure that service users are at the heart of care delivery and their wishes and preferences are taken into consideration to enhance their wellbeing

·  To contribute to the efficient running of the service

·  Support service users to maintain their relationships and connections with the local community

·  Ensure care plans and other information about how to support service users are followed

·  Be responsible for informing the Senior Carer/Nurse of any changes in the needs of service users

·  Be responsible for promoting and safeguarding the welfare of those individuals they support

Working with Others:

·  Develop effective working relationships with other employees within the service

·  Work in cooperation with members of the multidisciplinary teams to maximise opportunities for service users

·  If desired by the service user, maintain and develop relationships with their family, friends and other people important in their life

Leading by Example:

Other duties and responsibilities to be undertaken may include any (or all) of the items in the following list:

·  Seek opportunities for personal and professional growth

·  Be a role model for other carers and be an ambassador for the service

·  Be professional, polite and reasonable at all times

Personal and Professional Development:

·  Have a knowledge of, and work within, the Fundamental Standards

·  Understand the regulatory framework that governs the service, including the role of the CQC and its requirements

·  Commit to achieving the relevant qualifications commensurate with the role

·  Attend statutory training and any other training as directed by management

·  Understand and follow all policies and procedures relevant to the role

·  Be open to learning opportunities

Person Specification

*The selections for essential and desirable have been left intentionally blank for you to determine these .*

Specific Requirement for Qualifications

Essential------x

Desirable

Good English - written and verbal

x

RQF qualifications in Social Care

x

 Specific Requirement for Skills

Essential

Desirable

Proficient Written Skills

Maintain all care plans/care records in accordance with the service’s policy

x

Leadership Skills

Ability to induct and orientate new employees to the job role and service--------x

Provide service users with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the bathroom------------------x

Communicate any problems, concerns or changes to service users’ family members as needed------------------x

Communication Skills

Carers must build a rapport with service users by establishing personal connections and showing an interest in their lives

x

Carers must be able to communicate effectively with service users

x

Carers must have the communication skills to inform colleagues, management and professionals about the needs of service users

x

Problem-solving Skills

Carers need to be able to adapt to and address situations quickly

x

Plan, develop, implement and assess approaches to promote health and wellbeing, whilst recognising and reporting situations where there might be a need for protection

x

Specific Requirement for Skills

Essential

Desirable

Disposition/Personal Attributes

Specific Requirement for Previous Experience

Essential

Desirable

Previous experience of working in a similar environment

Previous experience of working in a similar role

Experience of working with service users, in particular, those that may have additional support needs

Specific Requirement for Immunisations/Vaccinations

Essential

Desirable-

Values-based Personal Qualities

Area

Specific Requirement

Working Together

·  Involve service users, families, external agencies and colleagues

·  Speak up when things go wrong

Respect and Dignity

·  Understand person-centred care and can demonstrate treating people as individuals and respecting choices

·  Promoting independence and encouraging appropriate risk taking

Everybody Counts

·  Ensuring no one is discriminated against or excluded

·  Understand human rights and impact on care delivery

·  Facilitating people to ‘speak up’ about concerns and acting upon them

Commitment to Quality of Care

·  Striving for quality in everything we do recognising and understanding what quality in care means for people using the services

·  Being accepting about criticism and focusing on improvement

·  Being open to new opportunities for learning and identifying the limits of skills and knowledge

Compassion

·  Treating people with kindness

·  Understanding the importance of empathy in all areas of employment

·  Understanding the values of others and always providing a caring service

Improving Lives

·  Focus on how things could be done better and sharing ideas

·  Understanding of wellbeing and what is important to people using the service

·  Improving outcomes for people

·  Ensuring appropriate services are provided for people using the services