Branch Care Manager

Job summary

As a Branch Care Manager, you will take the lead in managing and developing the branch's care services, ensuring exceptional standards of person-centred care for individuals with learning disabilities, autism, mental health needs, and complex conditions. You will be accountable for operational performance, compliance, staff leadership, and growing relationships with stakeholders and commissioners.

This role is ideal for a dynamic, organised, and experienced leader looking to have a real impact on care delivery and service development.

Key Responsibilities:

Operational & Service Management

• Lead the day-to-day running of the Southampton branch’s supported living and domiciliary services.
• Ensure delivery of high-quality, person-centred care in line with CQC standards and company policies.
• Monitor service effectiveness through audits, client outcomes, and compliance checks.
• Manage service growth, client intake, assessments, and referral pathways.

Staff Leadership

• Lead, manage, and inspire a team of support workers and coordinators.
• Oversee staff rotas, leave, performance, training, and development.
• Conduct regular staff supervisions, appraisals, and compliance checks on documentation.
• Recruit and onboard new staff, ensuring safe recruitment and induction processes.

Client & Stakeholder Engagement

• Build strong, trusting relationships with clients and their families.
• Liaise with local authorities, healthcare professionals, and commissioners to maintain and grow care packages.
• Oversee assessments and reviews, ensuring client needs and preferences are reflected in support plans.

Finance & Administration

• Manage budgets, monitor expenses, and ensure financial sustainability of the branch.
• Produce accurate monthly invoices and track payments.
• Maintain detailed, up-to-date care records and compliance documentation using digital systems.

Compliance & Quality Assurance

• Ensure full compliance with CQC regulations, safeguarding laws, and internal policies.
• Carry out incident investigations, risk assessments, and service improvement plans.
• Represent the branch during inspections and audits.

On-Call & Direct Support

• Take part in the on-call rota, providing emergency support and guidance.
• Be available to cover care calls where necessary to ensure service continuity.

Requirements:

• Prior experience in a similar role within supported living, domiciliary care, or complex needs services.
• Level 3,4, 5 Diploma in Leadership for Health & Social Care (or willingness to work towards).
• Knowledge of CQC compliance, health & safety, and safeguarding.
• Strong leadership and communication skills with a proactive attitude.
• Excellent organisational and decision-making abilities.
• Full UK driving licence and access to a vehicle.
• Right to work in the UK.

Desirable:

• Experience supporting individuals with autism, learning disabilities, or mental health challenges.
• Familiarity with local authority care commissioning and funding structures.
• Business development experience in the care sector.

We Offer:

• Competitive salary based on experience
• 28 days paid annual leave
• Company pension scheme
• Blue Light Card for exclusive discounts
• Professional development and training support
• Free on-site parking
• Supportive, values-driven working environment

To Apply:

Send your CV and a brief cover letter outlining your experience and interest in the role to: