Winner of the 'Customer Care' award at the East Anglain Daily Times Business Awards 2015 - Christies Care Ltd

Recipient: Christies Care Ltd

Date: Thursday 09 Jul 2015

In the Customer Care category the judges were looking for businesses that are able to demonstrate a strong customer focused ethos which underlies everything they do.

Entrants needed to show:

How they go above and beyond customer expectations, ensuring everything that the company does has the customer at its core;

A clear focus on their customers’ needs, examples of customer-driven initiatives designed to raise service standards and evidence of increased customer satisfaction;

A strong focus on listening and acting on their customers’ feedback while maintaining high customer satisfaction levels;

How they dealt with specific customer care issues was required;

How employees across the organisation are consistently doing their best for customers and seeking to continuously improve their performance.