Visiting Angels - North West Kent

Unit 2, The Mill, Horton Road, South Darenth, Dartford DA4 9LW
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9.8 13 Reviews
  • Visiting Angels - North West Kent, Dartford
Visiting Angels North West Kent is a local, community-based domiciliary care company which provides a high standard of care. It currently operates in the North West Kent area covering Dartford, Gravesend, Swanley, Chislehurst, Bexley, Erith and the surrounding areas.

The team offer the following services:

•        Dementia Care
•        Palliative care
•        Complex Care
•        Live in Care
•        Personal Care
•        Hospital Discharge Support
•        Help at Home Care
•        Companionship Care

As a carer centric company, Visiting Angels North West Kent pays its caregivers more. By paying more they guarantee a happy, motivated and well-trained care giver, delivering better outcomes through positive relationships, continuity and consistency. It’s something that makes the company a market leader above its competitors - it’s called being carer centric.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33
  • Weekly Live-in Care Fees: from £1500

These prices are only a guideline, please contact Visiting Angels - North West Kent to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Assured Living Care Ltd T/A Visiting Angels

Person in charge

  • Katie Wilken (Manager)

Visiting Angels - North West Kent Reviews (13)

9.8

Visiting Angels - North West Kent has a Review Score of 9.8 (9.831) out of 10, based on 13 reviews in the last 2 years.
Over all time Visiting Angels - North West Kent has 13 reviews.

Overall Experience
  • 11
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Date Published
  • 13
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Reviewer Connection to Visiting Angels - North West Kent
  • 6
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Total of 13, showing 1-13
Review from Marian D (Daughter of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting Angels have been providing care for my mother for a year when her health and mobility were causing concern. At first she was reluctant as she feared losing her independence. However mum soon got used to the visits and got to know the carers. The carers were always cheerful and kind, helping
and supporting mum in the care she needed. This enabled mum to retain some of her independence. They would also spend time having a chat which mum really appreciated. The management team were professional, helpful and easy to contact. The care plans were reviewed and updated regularly. Any queries or concerns were addressed quickly.
I would definitely recommend Visiting Angels as care providers.
Reply from Md Rashedul Hasan, Managing Director at Visiting Angels - North West Kent

Thank you so much for your kind and thoughtful words. It was a privilege to support her over the past year. Knowing that our care helped her feel more at ease and retain her independence means a great deal to us. Your feedback will be shared with the whole team. Thank you again for your trust in Visiting Angels.

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Review from D H (Client) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the main all the carers good and the management staff excellent and helpful, no complaints.
Reply from Md Rashedul Hasan, Managing Director at Visiting Angels - North West Kent

Thank you so much for your kind feedback.We're really pleased to hear that you've found all the carers to be good and the management team excellent and helpful. It means a lot to us to know that our efforts are making a positive difference.If there's ever anything more we can do to support you, please let us know.

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Review from Mark R (Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting Angels have been providing care for me at home for the last 6 months and I'm absolutely delighted with the service they provide.
My carers are without doubt the best I've had. They are polite, kind, compassionate, engaging and go to no end of trouble to ensure my needs are met.
Contact with
the member of staff at the office is simple and straightforward and nothing is too much trouble.
A very efficient, professional and caring company that I would highly recommend.
Reply from Md Rashedul Hasan, Managing Director at Visiting Angels - North West Kent

Thank you so much for your kind words! Were delighted to hear that you're happy with the care and support from our team. Your feedback means the world to us, and well be sure to share your lovely comments with our carers. If there's ever anything more we can do, please don't hesitate to reach out!

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Review from Barbara O (Client) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice to see some friendly faces. Always willing to help with tasks.
Reply from Md Rashedul Hasan, Managing Director at Visiting Angels - North West Kent

Thank you so much for the lovely feedback. Girls are so happy to see you.

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Review from E J (Daughter of Client) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the service. Mum is very happy with the ladies who come for home support.
Reply from Md Rashedul Hasan, Managing Director at Visiting Angels - North West Kent

Thank you so much for your kind words! We're thrilled to hear that Mum is happy with the support she's receiving. Our team is dedicated to providing the best care possible, and it's wonderful to know that it's making a positive difference. If there's anything more we can do, please don't hesitate to let us know!

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Review from Patricia G (Wife of Client) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are just happy that you are a part of our lives. You help us so much.
Reply from Md Rashedul Hasan, Managing Director at Visiting Angels - North West Kent

Thank you so much for your kind words! We are truly honoured to be a part of your lives and to have the opportunity to help. Your appreciation means a lot to us specially the girls, and we are always here to support you in any way we can.

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Review from C E (Granddaughter of Client) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan had a stroke and has been left bed-bound, I needed to find carers I could trust and who would look after Nan like I do.
I came across Visiting Angels reviews they were very good not many care companies had good reviews!
We had council ones for 6 weeks they were dreadful.
Visiting Angels
are amazing, the ladies are all loving kind and so caring and they go above and beyond. My nan is so happy with the service and so are we.
Reply from Md Rashedul Hasan, Managing Director at Visiting Angels - North West Kent

Thank you so much for sharing your experience. We are so happy to know that our caregivers at Visiting Angels have made such a positive impact. Our team strives to provide the best care possible and your kind words reaffirm our commitment. We're delighted to hear that Nan and all of you are happy with our service, and we're honoured to support her. I will pass the message to the team. They will be very happy to hear this from you.

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Review from Scott C (Son of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting Angels have been providing care and support and also some outings for my father for a few months now. The whole process leading up to the first visit was very professional and friendly. The carers chosen have been excellent for my father and we greatly appreciate the care provided. Would definitely
recommend.
Reply from Md Rashedul Hasan, Managing Director at Visiting Angels - North West Kent

Thank you so much for your kind words and recommendation! We're thrilled to hear that you and your father have had a positive experience with our team at Visiting Angels. Our goal is to provide professional and compassionate care tailored to each individual, and it's wonderful to know that our carers have been a good fit for your father. We're here to support you both in any way we can, and we look forward to continuing to provide the excellent care your father deserves. Best regards, Visiting Angels Team.

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Review from C P (Client) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Receive help with tasks I cannot do and I am happy. Thank you.
Reply from Md Rashedul Hasan, Managing Director at Visiting Angels - North West Kent

Thank you so much for your feedback. We appreciate all feedback and they help us evaluate our service and improve continuously.

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Review from Barbara T (Wife of Client) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has not had the carers to bathe him for long but the visits we have had are thoroughly professional and helpful and the carer is very friendly. We are very satisfied with the service provided.
Reply from Md Rashedul Hasan, Managing Director at Visiting Angels - North West Kent

Thank you for your positive feedback. We're glad to hear that you find our carers to be professional, helpful, and friendly. Your satisfaction is important to us, and we appreciate your kind words about the service provided. If you have any further comments or suggestions, feel free to share them with us.

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Review from Jyoti M (Daughter of Client) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting Angels have provided me with care for my mother as and when I have required. They have been as flexible as I have requested and they continue to support with care and advice I need for my mother. Visiting Angels personally delivered flowers and cards when it was my mother’s birthday, these
small touches make a difference to the service we pay for.
Reply from Md Rashedul Hasan, Managing Director at Visiting Angels - North West Kent

Thank you so much for your thoughtful feedback! We're delighted to hear that Visiting Angels has been able to provide flexible and caring support for your mother. We believe in going the extra mile and are glad that our small gestures, like delivering flowers and cards on her birthday, have made a difference in your experience. We're here to continue providing the best care and support possible for your family.

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Review from D B (Client) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had an absolutely marvellous day at my daughter's wedding thanks to the attentiveness of my carer. Nothing was too much trouble and we developed a genuine friendship over the course of the day while still maintaining a professional relationship.
Reply from Md Rashedul Hasan, Managing Director at Visiting Angels - North West Kent

We're thrilled to hear that your daughter's wedding was absolutely marvelous thanks to our attentive carer. Our commitment to providing both exceptional care and fostering meaningful connections is our priority. Thank you for sharing your wonderful experience with us!

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Review from A L (Client) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the service I am provided by Visiting Angels. Especially the young lady who comes to visit and assist me every week. I am very happy with the care plan provided and the staff are very helpful with answering any questions I may have.
Reply from Md Rashedul Hasan, Managing Director at Visiting Angels - North West Kent

Thank you so much for your positive feedback! We're thrilled to hear that you're pleased with the service provided by Visiting Angels and that you're happy with your dedicated caregiver and the care plan. Our staff are always here to assist and answer any questions you may have. Your satisfaction is our priority!

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Visiting Angels - North West Kent is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Visiting Angels - North West Kent is calculated as follows: ( (66 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 77 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels - North West Kent is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Rashed

Rashed Hasan

Job Title: Managing Director

I’m Rashed Hasan, a Managing Director at Visiting Angels North West Kent. As a caregiver to my parents, I witnessed their struggles for quality care, which inspired me to provide compassionate care services in the community. Although my past career wasn’t in healthcare, my management, leadership, and customer service skills have prepared me to successfully operate a home care company.


As a dedicated home care business owner, I’m committed to improving the lives of elderly individuals and their families. At Visiting Angels, we value trust, respect, and compassion, and provide personalized care services that promote independence, dignity, and quality of life.


Contact us to learn more about how we can provide care for you or your loved one.

Katie

Katie Wilken

Job Title: Registered Manager

I found my passion for care after seeing the support and kindness my grandma received while she was in a nursing home, this is when I decided to pursue a career in care. I have worked within the care industry for many years, in various positions. I started off as a carer and over the years I have been a care coordinator, a supervisor for both live-in and hourly care and a sales coordinator.


I have worked in both domiciliary care and nursing homes. I understand the importance of treating everyone as an individual and I love that I can help people. I enjoy pushing myself to deliver the best possible care and I am looking forward to working with Visiting Angels to achieve this.

Frequently Asked Questions about Visiting Angels - North West Kent

What Type of Services does Visiting Angels - North West Kent offer?

Visiting Angels - North West Kent offers Home Care.

How many Carers does Visiting Angels - North West Kent employ?

Visiting Angels - North West Kent employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels - North West Kent to verify any information. View our terms and conditions. Visiting Angels - North West Kent has an Enhanced Service - more info.