London and South East Domiciliary Care Branch

Heritage Care, 112 - 120 High Road, Loughton, IG10 4HJ

Group : Heritage Care

Person in charge: Mark Hooper (Regional Manager)

Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 100

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Respite cover • Shopping Service / Errands

Latest Care Quality Commission* Report on London and South East Domiciliary Care Branch: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 4.7 (maximum of 10) for London and South East Domiciliary Care Branch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for London and South East Domiciliary Care Branch in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for London and South East Domiciliary Care Branch is calculated as follows: ( (4 Excellents x 5) + (2 Goods x 4) ) ÷ 6 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 0 Points relating to the number of positive Reviews for London and South East Domiciliary Care Branch is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

4.7 London and South East Domiciliary Care Branch has a Review Score of 4.7 (4.667) from 1 Reviews

Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend London and South East Domiciliary Care Branch?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to London and South East Domiciliary Care Branch

  • Daughter of Client/Service User
    1

Flexible organisation. Thoughtful and caring, very reliable. A couple of hiccups when they first started were quickly sorted. Tow of the carers are highly experienced and manage a complex patient with professionalism.

How likely would you be to recommend London and South East Domiciliary Care Branch? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

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Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Awards / Recognitions

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