Riverside House, Wattsfield Road, Kendal LA9 5JL
Group : Cumbria Care
Person in charge: Annette Atkinson (Manager)
Type of Service: Home Care Agency (Local Authority Owned)
Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)
Care Offered: Dementia • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment
Latest Care Quality Commission* Report on South Cumbria Domiciliary Support Services (Kendal): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
South Cumbria Domiciliary Support Services (Kendal) has a Review Score of 5.5 (5.500)
The Review Score of 5.5 (maximum of 10) for South Cumbria Domiciliary Support Services (Kendal) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for South Cumbria Domiciliary Support Services (Kendal) in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for South Cumbria Domiciliary Support Services (Kendal) is calculated as follows: ( (6 Goods x 4) ) ÷ 6 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 1.5 Points relating to the number of positive Reviews for South Cumbria Domiciliary Support Services (Kendal) is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Dorothy S (Client) on Friday 5 August 2016. Relates to July 2016.
I think the quality is good. They are reliable, honest and trustworthy.
How likely would you be to recommend South Cumbria Domiciliary Support Services (Kendal)? Extremely Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Value for Money: Good
There are no awards/recognitions posted yet for South Cumbria Domiciliary Support Services (Kendal)