Review from D L (Mother of Client) published on 26 October 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Excellent service the care support staff are amazing my daughter loves going on a daily basis. They are very supportive, and attentive and go over and above.
The Manager also collects and drops my daughter and her needs are well supported in every way.
She has fun doing some amazing artwork and we
were even able to have an art exhibition where some of her artwork was sold.
She loves cooking with them, and during her time there she also does music and they have a sensory room. They have grown some amazing crops in the garden too.
They also provide some opportunities for overnight respite.
It's hard to find such a good service for young adults with learning and complex needs and I'm so glad we did.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
20 Mar 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Live and Learn Ltd offers Home Care.
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