Helping Hands Home Care (Fareham)

Thackeray House, 189-199 West Street, Fareham PO16 0EN
Review Us
8.7 5 Reviews
  • Helping Hands Home Care (Fareham), Fareham
Helping Hands Home Care (Fareham) provides a home care service to people living in the Fareham area.

A team of dedicated and professional staff provide care that is tailored to each client's individual needs.

Helping Hands Home Care can offer a full live-in care service or day visits, depending on the amount of care required.

Clients receive flexible care that can be adapted to personal requirements when it comes to food preparation, hobbies and shopping trips and days out.

Care Provided by Helping Hands Home Care (Fareham)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Fareham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Julie Sedgwick (Branch Care Manager)

Helping Hands Home Care (Fareham) Reviews (5)

8.7

Helping Hands Home Care (Fareham) has a Review Score of 8.7 (8.708) out of 10, based on 4 reviews in the last 2 years.
Over all time Helping Hands Home Care (Fareham) has 5 reviews.

Overall Experience
  • 3
  • 2
  • 0
  • 0
  • 0
Date Published
  • 5
  • 2
  • 4
  • 4
  • 1
Reviewer Connection to Helping Hands Home Care (Fareham)
  • 5
Total of 5, showing 1-5
Review from P B (Client) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found carers to be very caring and friendly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E C (Client) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had your care from 2018-20 as I had a nervous breakdown - 3/4 hour morning and evening. Care and company you gave was excellent and reasonably priced. Now I only have 1/2 an hour an evening while I have a shower as I am afraid of falling on the concrete floor at the age of 93. Your price for that
is so much more pro-rata and the timing varies considerably, your girls are all lovely.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R L (Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care given is excellent. The carers notice when things need doing. Always positive and encouraging.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I T (Client) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a two-hour call once a week where my carer takes me out for a coffee or to get my nails done. My carer is excellent, she is very kind and we always have a lovely time. I am unable to go out by myself so this time with my carer is precious. Helping Hands, from the office staff to the carers, have
provided me with a great service from start to finish.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David M (Client) assisted by family/friend published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All our carers from Helping Hands are courteous, polite, hardworking and helpful. We would thoroughly recommend it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.7 (8.708)

Overview of Review Score

The Review Score of 8.7 (8.708) out of 10 for Helping Hands Home Care (Fareham) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.458 for Helping Hands Home Care (Fareham) is calculated as follows: ( (15 Excellents x 5) + (5 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 24 Ratings = 4.458
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Fareham) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (0)

Loading...

Meet the Team (1)

Julie

Julie Sedgwick

Job Title: Branch Care Manager

About me


From a very young age, I had always wanted to nurse and care for the sick.


I would dress up and bandage my teddies (and my dad!) and was obsessed with the television programme Angels. This passion drove me to begin my career in care.


After working in the NHS for over 20 years I was always amazed at the dedication and enthusiasm of the carers, and none more so as those that work for Helping Hands.
They all come with their own unique set of personal and professional skills and adapt to the individual needs of the customer, in particular those with Dementia and the challenges they present.


During my downtime, I enjoy spending time with my new husband. We were together during secondary school but our careers took us in different directions when we left. Five years ago we reconnected via Facebook and married in June 2021. My two sons are my absolute world and I am extremely proud of both of them. I love getting together, walking our dog Rodney and then having a takeaway and board games. We are all quite competitive so it always ends up as a very noisy, fun evening.


Experience and expertise


I started my career in care when I was 18 years old and qualified as a Nursery Nurse at Eastleigh college in 1986.
After I had my first son in 1992 I joined a domiciliary care agency as it offered me the flexibility of working around my family. From this, I became a healthcare support worker on an orthopaedic ward in the NHS.
I had my second son in 1998 and two years later commenced my midwifery training.


I practised as a high-risk obstetric midwife for 18 years delivering more than 1000 babies.


The recent pandemic put a real strain on the staff in the NHS and many of us used this opportunity to re-evaluate our careers.


I had considered becoming a domiciliary care manager many times but was quite anxious about taking that leap - however, I am so glad I did.


I bring to my role a wealth of health and social care knowledge and thoroughly enjoy sharing and teaching new skills to my carers.


Why I chose Helping Hands


I chose to work for Helping Hands as I was so impressed with the training and development opportunities the carers are given. These come in the form of mandatory e-learning and face-to-face training and assessments, but the company also supports and encourages in-house progression and promotion.


I see my main role as a Branch Care Manager as being to keep all my staff and customers safe, whilst growing a healthy, productive business. This balancing act is an area in which I thrive, and I enjoy taking on new businesses, enabling more families to have access to a great team.


I absolutely love being part of a team. My office colleagues are strong, skilled capable individuals that have a broad range of skills and knowledge in the care sector.


Having a reliable team to laugh (and cry), share, debrief and lean on during high and low times is invaluable, and I am so proud of all my staff and consider myself very lucky.

Frequently Asked Questions about Helping Hands Home Care (Fareham)

What Type of Services does Helping Hands Home Care (Fareham) offer?

Helping Hands Home Care (Fareham) offers Home Care.

How many Carers does Helping Hands Home Care (Fareham) employ?

Helping Hands Home Care (Fareham) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Fareham) to verify any information. View our terms and conditions. Helping Hands Home Care (Fareham) has an Enhanced Service - more info.