OSJCT Moorside Place

The Moors, Kidlington OX5 2UZ
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9.4 10 Reviews
  • OSJCT Moorside Place, Kidlington
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Person in charge

  • Natalie Leigh (Manager)
Are you the Owner/Manager of OSJCT Moorside Place? View your Advertising Options

OSJCT Moorside Place Reviews (10)

9.4

OSJCT Moorside Place has a Review Score of 9.4 (9.409) out of 10, based on 8 reviews in the last 2 years.
Over all time OSJCT Moorside Place has 10 reviews.

Overall Experience
  • 6
  • 4
  • 0
  • 0
  • 0
Date Published
  • 10
  • 0
  • 1
  • 8
  • 2
Reviewer Connection to OSJCT Moorside Place
  • 5
  • 3
  • 2
Total of 10, showing 1-10
Review from S F (Client) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While undergoing rehab in the local hospital after bilateral amputation. I was informed about temporarily housing me in a social services-organised flat, surrounded perhaps with all the usual suspects. Happy to say it was in a very pleasant and peaceful location with amenities provided like laundry
room, cafe and gardens. All the staff were very helpful in assisting me in my situation, to the point I felt like a lord in full repose. If I were in a position to buy the flat, it would be an easy decision to make.
Reply from Helen Dearing, On behalf of the team at OSJCT Moorside Place

Thank you for your lovely review, we really appreciate it. The staff will be so grateful to read your comments about our care and services. Do come and see us, you're always welcome.

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Review from Lana M (Granddaughter of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gramp has been living at Moorside Place for a few years now and after my Nan passing away I was really worried about the effects this would have on his mental health in the long term. Of course it has massively affected him, however the care and friendships from the staff at Moorside Place has most
definitely reduced this struggle for him, he has friends who he can rely on as friends and also as caregivers. The staff are strong communicators and really do treat their clients like family, the sense of community within the building itself is reassuring.
Reply from Helen Dearing, Regional Marketing Manager - Central at OSJCT Moorside Place

Thank you so much for your lovely review of Moorside. It's so nice to read how well your gramp has settled in and has made friends with both staff and fellow residents. Our staff will be so pleased to hear how highly you rate them through their care and friendliness. Thank you!

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Review from Jill H (Client) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience is very good. Carers all nice and helpful, also very much on time and excellent.
Reply from Helen Dearing, On behalf of the team at OSJCT Moorside Place

Thank you for leaving us a review, we are so pleased to read how happy you are with the care team. Do let us know if we can be of further assistance.

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Review from D W (Client) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all the carers are pleasant and willing and helpful and they get to know your little habits or what you need help with. They just get on with it.
Reply from Helen Dearing, On behalf of the team at OSJCT Moorside Place

Many thanks for your review, we're thrilled to read how pleasant you find our carers and that they get to know their customers. Do let us know if there is anything else we can do for you. Thank you!

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Review from A O (Daughter of Client) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The warm welcoming staff are always very kind and helpful. Their company and attendance are compassionate and caring. The accommodation is spacious, comfortable and clean. There is a real community within the complex that is welcoming to all. The cafe serves delicious food and the hairdresser on site
is friendly and does a great job. Overall, very pleased and happy that my mother lives in such a great environment.
Reply from Helen Dearing, On behalf of the team at OSJCT Moorside Place

Thank you for your lovely review, we really appreciate it. We're so pleased to hear how happy your mum is at Moorside. We pride our team on delivering kind and compassionate care.

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Review from Janet R (Client) published on 18 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers here are very cheerful and usually mindful of resident's individual problems. They have made a special effort to provide activities over the festive season. At present, I do not need extra care but am thankful that if I pull the emergency cord or set the smoke alarm off there will be an OSJCT
carer in attendance.
Reply from Helen Dearing, On behalf of the team at OSJCT Moorside Place

Many thanks for your review, it's lovely to hear how friendly and cheerful you feel our caring team is. If there is anything else we can do for you, please let us know.

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Review from A C (Client) assisted by family/friend published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very nice and organised a very good Christmas party.
Staff are always very helpful. Thank you.
Reply from Helen Dearing, On behalf of the team at OSJCT Moorside Place

We're glad you enjoyed our Christmas party, thanks for attending. We definitely want to do more activities for all the clients here at Moorside. Thank you for your comments about our staff, they will be so thrilled to hear how helpful you think they are. Thanks so much!

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Review from Trudy H (Daughter of Client) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care team and management team are excellent, and nothing is too much trouble. Mum is very happy with them all.
Reply from Helen Dearing, On behalf of the team at OSJCT Moorside Place

Thanks so much for leaving us a review; we greatly appreciate it. So glad to hear that your mum is happy with us - thank you!

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Review from Clare C (Daughter of Client) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum recently moved into Moorside Place and changed from previous carers to the OSJCT care team.
It’s been so nice to see how the care team interact with Mum and also with us; they are always so lovely, spend time talking to her, listening to her and making her feel comfortable in her new home.
As we left after one visit, my youngest said, “Mum, everyone is so nice and friendly here”.
Even when things have been a little difficult with Mum's needs and things have had to change, they listen to and take the changes on board immediately.
The management team are very approachable, friendly and professional. They have built a great team, they are kind and caring towards Mum, and it is going a long way; we can already see such a difference in her in such a short space of time.
There are plenty of opportunities for socialising with other residents, and they are always happy to stop and chat! It’s been such a positive move for Mum, who is disabled and was living a very isolated life.
Reply from Helen Dearing, On behalf of the team at OSJCT Moorside Place

What a lovely review; we are so thrilled to hear that your family feel we are doing a good job in caring for your mum. We love having her here at Moorside, and she has settled in very well. If there is anything more we can do for her or you, please let us know.

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Review from Lauren W (Granddaughter of Client) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my grandparents have moved into OSJCT Moorside Place, they have been looked after really well. The care team are really attentive and knows my nan and gramps needs well. The new manager is very friendly and welcoming, and also very happy we made the move.
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Current Review Score: 9.4 (9.409)

Overview of Review Score

The Review Score of 9.4 (9.409) out of 10 for OSJCT Moorside Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.609 for OSJCT Moorside Place is calculated as follows: ( (29 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 46 Ratings = 4.609
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for OSJCT Moorside Place is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about OSJCT Moorside Place

What Type of Services does OSJCT Moorside Place offer?

OSJCT Moorside Place offers Home Care.

How many Carers does OSJCT Moorside Place employ?

OSJCT Moorside Place employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact OSJCT Moorside Place to verify any information. View our terms and conditions. OSJCT Moorside Place has an Basic Service - more info.