Abbeyfield Care at Home at Hope Bank View, Sunderland

Dene Street, New Silksworth, Sunderland SR3 1DA
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1 Review
  • Abbeyfield Care at Home at Hope Bank View, Sunderland, Sunderland
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Personalised Care Package
Transparent Pricing
Flexible Scheduling
Dedicated Caregivers


Embracing Comfort, Promoting Independence.
Our services are designed with you in mind, providing personalised assistance to support your independence

Good to Know

Owner

  • Abbeyfield Society

Person in charge

  • Stuart Tyrer (Interim Care Manager)
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Abbeyfield Care at Home at Hope Bank View, Sunderland Reviews (1)

Over all time Abbeyfield Care at Home at Hope Bank View, Sunderland has 1 review.

Overall Experience

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Date Published

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Review from A L (Son of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor management. My father was in Hope Bank View from 2018 until 2022, his overall care was average at best. My own personal experience with certain members of staff and management was abhorrent. The complaints procedure was inept and it took management far too long to deal with simple complaints.
There were serious failings along with a lack of basic care throughout my father's stay.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Abbeyfield Care at Home at Hope Bank View, Sunderland

What Type of Services does Abbeyfield Care at Home at Hope Bank View, Sunderland offer?

Abbeyfield Care at Home at Hope Bank View, Sunderland offers Home Care.

How many Carers does Abbeyfield Care at Home at Hope Bank View, Sunderland employ?

Abbeyfield Care at Home at Hope Bank View, Sunderland employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abbeyfield Care at Home at Hope Bank View, Sunderland to verify any information. View our terms and conditions. Abbeyfield Care at Home at Hope Bank View, Sunderland has an Basic Service - more info.