Amari Care Services Ltd

Front Office, Nexen Building, Riverside Road, Lowestoft NR33 0TU
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9.3 10 Reviews
  • Amari Care Services Ltd, Lowestoft
Amari Care Services Ltd is a respected provider serving the local Lowestoft community since 2015.

With more than forty trained staff, the company delivers a wide range of services including personal care, light household tasks, companionship, assistance after hospital discharge, support during illness, respite for family carers, specialised dementia services, and help for those with learning disabilities, mental health needs, or physical and sensory impairments.

Amari holds a "Good" rating in ALL five CQC categories following an inspection on 23 January 2020 and a review on 6 July 2023.

They support clients with trained, punctual, and kind carers, as well as a 24-hour, 7-day-a-week care telephone support line. Always there to help and assist in any situation.

Suited to both Suffolk County Council clients as well as private clients throughout the Lowestoft area, including both the NR33 and NR32 postcode areas, and surrounding parts of East Suffolk - Lowestoft town centre, the Broads, Oulton Broad, Pakefield, Kirkley, Kessingland, Gisleham, Blundeston, Carlton Colville, Oulton, Corton, Flixton and Gunton.

How is Amari Care Services Different?
- Their carers are punctual - Families and clients like it that they can rely on carers to turn up on time.
- They always send the same carers to clients' homes - Creating trust and better relationships.

Call their care team to understand your care options. 

Care Provided by Amari Care Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At Amari Care Services, we provide high-quality home care in Lowestoft, with pricing that is clear, fair and easy to understand. Local families deserve confidence in both the standard of care delivered and how costs are explained from the very beginning.


The cost of home care in Lowestoft depends on individual circumstances. This includes the type of support required, how often care is delivered, and the level of assistance needed. We offer flexible care options, ranging from short support visits to full live-in care at home. Where care needs are more complex, two carers may be required to ensure safety, comfort and continuity. This is always discussed openly and agreed in advance.


Live-in care enables people in Lowestoft to remain in their own home while receiving consistent, one-to-one support. For many families, it is a reassuring and practical alternative to residential care. Pricing for live-in care reflects the level of support required and is agreed upfront, providing clarity and peace of mind.


Every service includes a personalised care plan, designed around individual needs, daily routines, personal preferences and budget. This ensures care is respectful, appropriate and sustainable over time.


We make arranging home care in Lowestoft as straightforward and supportive as possible. Our local team takes time to understand your situation, explain your options clearly, and design a care package that fits your circumstances. Once care begins, care plans are regularly reviewed and adapted to ensure support continues to meet changing needs.


Trusted home care in Lowestoft, delivered with clarity, dignity and confidence.

Contact Amari Care Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Amari Care Services Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Stacey Cole (Registered Manager)
9.3

Amari Care Services Ltd has a Review Score of 9.3 (9.258) out of 10, based on 10 reviews in the last 2 years.
Over all time Amari Care Services Ltd has 10 reviews.

Overall Experience
  • 4
  • 6
  • 0
  • 0
  • 0
Date Published
  • 10
  • 10
  • 10
  • 10
  • 0
Reviewer Connection to Amari Care Services Ltd
  • 8
  • 2
Total of 10, showing 1-10
Review from J B (Client) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful, nothing is too much trouble. I lost my confidence, they gave me encouragement, and I feel a lot better now.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Client) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carers are very considerate and helpful. They wash my hair when needed, also wash and dress me for the day and again get me ready for bed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F B (Client) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite well satisfied with care received so far, nothing more to add.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Debbie L (Client) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amari have provided my personal care for over 8 years & some of the carer's have become close friends, one has become part of my extended family & has helped & supported me through some very hard times. I find their staff very caring, supportive, they encourage independence where possible, providing
dignity is very important to them & I feel they provide everything I need.
I have a great carer who makes me laugh when I'm feeling low, knows when my pain is unbearable or feeling unwell even though I say I'm fine & she makes me a more confident person. I personally feel Amari are my ideal care company as they put client wellbeing, dignity etc as the important things to provide. Carers & management staff are always willing to help where they can & I highly recommend them if you're looking for a care company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Suzanne B (Daughter of Client) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall my mother and I are very pleased with the care she is receiving. The staff I cannot fault (very good)
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stella G (Daughter of Client) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful with regard to my father's care. Always contactable regarding updates to my father's health.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ronald F (Client) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My care is excellent from all carers. Have no complaints at all. Carry on the good work.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T S (Client) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my carers are very nice and do a good job. Very pleased with the service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Hugh S (Client) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carer has become a close friend
I look forward to her visit every morning - it sets up my day and gives me self-confidence.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Robert P (Client) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My treatment by all the staff is very good. Information from management is very hit and miss.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.258)

Overview of Review Score

The Review Score of 9.3 (9.258) out of 10 for Amari Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.508 for Amari Care Services Ltd is calculated as follows: ( (33 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 59 Ratings = 4.508
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Amari Care Services Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Meet the Team (10)

Stef

Stef Clark

Job Title: Registered Manager Joined: 2026

Stefanie Clark is the Registered Manager at Amari Care Services and has over 30 years of experience working in mental health and care services. She is a qualified Registered Mental Health Nurse (RMN).


Stefanie has held senior roles managing mental health teams and supporting people in the community. She is responsible for ensuring care is safe, well planned and delivered to a high standard. Stefanie closely oversees care plans, risk assessments and staff practice, helping families feel confident that care is carefully managed and consistently monitored.

Jeanette

Jeanette Farrow

Job Title: Deputy Manager Joined: 2025

Jeanette Farrow is the Deputy Manager at Amari Care Services and brings 16 years of experience in home care. She is a qualified care trainer with a strong focus on high standards and best practice. Jeanette supports care staff and helps ensure clients receive safe, reliable and well-delivered care. Known for her professionalism and commitment, she is always willing to go the extra mile to support clients and families.

Rachel

Rachel Green

Job Title: Deputy Manager Joined: 2025

Rachel Green is the Deputy Manager at Amari Care Services and has over 10 years of experience in care services. She has worked in dementia care, learning disability support and community-based services, progressing into management roles.


Rachel supports the day-to-day running of care services and helps ensure care is safe, well organised and reliable. She works closely with care staff and managers to support consistent care delivery, helping families feel confident that care is well supported and closely monitored.

Katelyn

Katelyn Wright

Job Title: Care Coordinator Joined: 2018

Katelyn Wright has worked as a Care Coordinator at Amari Care Services for several years. She is responsible for organising care visits, managing rotas and making sure care runs smoothly day to day. Katelyn works closely with clients, families, carers and social workers to ensure care is delivered at the right times and any changes are handled quickly.


Her role helps reduce missed visits, supports familiar carers wherever possible and ensures care plans and schedules are kept up to date. Katelyn’s careful planning and attention to detail help families feel confident that care is reliable, well organised and closely supported.

Chloe

Chloe Horth

Job Title: Admin Support Joined: 2018

Chloe supports the day-to-day administration at Amari Care Services and has been part of the team for several years. She helps keep the service organised by managing office tasks and supporting new carers as they join the company.


Chloe plays an important role in onboarding, training coordination and general admin support. Her work helps ensure carers are well prepared from their first day, supporting smooth, reliable care for clients and families.

Gus

Gus Saggu

Job Title: Company Director & Nominated Individual Joined: 2023

Gus Saggu is the Company Director and Nominated Individual. He is a qualified accountant with over 35 years of experience across different business sectors. Gus is responsible for making sure the service is well run, financially stable and fully compliant. He ensures strong leadership, clear systems and safe care standards, giving families confidence that the service is reliable and built to last.

Shelly

Shelly Stone

Job Title: Financial Controller Joined: 2018

Shelly has 30 years of experience in finance, including 10 years in the healthcare sector. She oversees financial controls, compliance and budgeting. Her role helps ensure the service remains stable and sustainable, giving families confidence that care will continue without disruption.

Nicola

Nicola Pope

Job Title: HR and Payroll Manager Joined: 2018

Nicola has over 15 years’ experience in health and social care and more than 10 years’ experience in accounts and payroll. She manages staff records, payroll and daily financial processes. Her background in care helps ensure carers are supported properly, which contributes to consistent and dependable care for clients.

Bushra

Bushra Afzal

Job Title: Recruitment Manager Joined: 2024

Bushra has over four years of experience in healthcare recruitment. She is responsible for recruiting carers and care staff who are skilled, reliable and compassionate. Bushra focuses on reducing staff turnover and building stable care teams, helping clients receive consistent care from familiar carers.

Faisal

Faisal Khan

Job Title: Head of Marketing Joined: 2023

Faisal manages marketing and communications for the service. He ensures families receive clear, honest and accurate information about care options and support. His role helps people understand services easily and feel confident when choosing care.

Frequently Asked Questions about Amari Care Services Ltd

How many Carers does Amari Care Services Ltd employ?

Amari Care Services Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Amari Care Services Ltd to verify any information. View our terms and conditions. Amari Care Services Ltd has an Enhanced Service - more info.