Helping Hands branch in Middlesbrough offers visiting care and live-in care fully tailored to individual needs, preferences and wishes.
Whether you need regular visits throughout the week to help you manage household chores, or intensive live-in support for a complex condition, the team is on hand offering support that is completely unique to you and your requirements.
Perhaps your loved one is living with dementia and you’d like more regular support in...
Helping Hands branch in Middlesbrough offers visiting care and live-in care fully tailored to individual needs, preferences and wishes.
Whether you need regular visits throughout the week to help you manage household chores, or intensive live-in support for a complex condition, the team is on hand offering support that is completely unique to you and your requirements.
Perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses. No matter the need someone has, the team aims to deliver an outstanding level of service.
Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.
The Middlesbrough branch provides support to people living in Hartlepool, Billingham, Stockton-on-Tees, Redcar, Eston, Yarm, Nunthorpe, Acklam, Darlington and the surrounding areas.
Care Provided by Helping Hands Home Care (Middlesbrough)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Needs
Nursing/Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Catheter Care
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £33.15
Weekly Live-in Care
From £1,675
Contact Helping Hands Home Care (Middlesbrough) to get a personalised quote:
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
The price(s) shown are provided by the agency. Contact Helping Hands Home Care (Middlesbrough) for full pricing details and T&Cs.
Funding Types Accepted
Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)
Consultations
Home Consultation of Helping Hands Home Care (Middlesbrough)Usually available on Mon, Tue, Wed, Thu, Fri(between 9:00 AM to 6:00 PM)Pick your preferred date and time to meet with your local Helping Hands care manager and find out how we can support you. The meeting, usually taking place in your home, is a chance to talk through your specific support needs and see how home care can help. If you wish, a family member, close friend or trusted professional can also be present.
Video Call Consultation of Helping Hands Home Care (Middlesbrough)Usually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 9:00 AM to 6:00 PM)Pick your preferred date and time to meet with your local Helping Hands care manager and find out how we can support you. The meeting, usually taking place over the internet, is a chance to talk through your specific support needs and see how home care can help. If you wish, a family member, close friend or trusted professional can also be present on the video call. We would normally conducted these via Zoom where possible
Helping Hands Home Care (Middlesbrough) has a Review Score of 9.4 (9.421) out of 10, based on 8 reviews in the last 2 years. Over all time Helping Hands Home Care (Middlesbrough) has 9 reviews.
Reviewer Connection to Helping Hands Home Care (Middlesbrough)
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Showing 9 reviews matching selected criteria
Review from A A (Daughter of Client) published on 5 June 2026 Submitted via Website•
Overall Experience
Helping Hands have been professional and caring right from the start. My mum enjoyed having the same carers every time so that she didn't have to get used to too many different people. All the help was done with a smile and a chat, giving my mum confidence and reassurance when personal care was...
Helping Hands have been professional and caring right from the start. My mum enjoyed having the same carers every time so that she didn't have to get used to too many different people. All the help was done with a smile and a chat, giving my mum confidence and reassurance when personal care was required. Thank you for getting her back to her independence!
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Middlesbrough)
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it. It is wonderful to hear how professional and caring the team have been from the very start. We are so pleased that having consistent carers made such a positive difference, allowing your mum to feel...
Good morning, Thank you for taking the time to leave us a review, we really do appreciate it. It is wonderful to hear how professional and caring the team have been from the very start. We are so pleased that having consistent carers made such a positive difference, allowing your mum to feel comfortable, confident, and supported with her personal care. It is especially rewarding to know that their kindness and friendly approach helped her regain her independence. We will be sure to share your feedback with the team who will be pleased to read your comments. Kindest regards,
Katie
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Review from Patricia S (Client / Service User) published on 20 January 2026 Submitted via Postal Review Card•
Overall Experience
All my carers are lovely, friendly andf reliable. I always feel happy when they come, and help is always available when I have questions. Thank you.
All my carers are lovely, friendly andf reliable. I always feel happy when they come, and help is always available when I have questions. Thank you.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Middlesbrough)
Patricia,
Thank you for taking the time to provide us feedback.
We are delighted to hear that your carers have been friendly, reliable, and supportive, and that their visits bring you happiness. It is important to us that you feel comfortable and well assisted, and we are pleased that our...
Patricia,
Thank you for taking the time to provide us feedback.
We are delighted to hear that your carers have been friendly, reliable, and supportive, and that their visits bring you happiness. It is important to us that you feel comfortable and well assisted, and we are pleased that our team has been able to meet your expectations. We truly appreciate your kind words. We will be sure to share your feedback with the team. Kindest regards
Katie
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Review from Nicola E (Daughter of Client) published on 7 January 2026 Submitted via Website•
Overall Experience
I have used Helping Hands local team for nearly a year as after my mum passed away and I was sole carer for my father as well as working full time, the team of Sue and Sam in the office are excellent and are always available to answer any questions I have or any additions or changes to dad's care...
I have used Helping Hands local team for nearly a year as after my mum passed away and I was sole carer for my father as well as working full time, the team of Sue and Sam in the office are excellent and are always available to answer any questions I have or any additions or changes to dad's care plan. The team that visit my dad are brilliant and understand his needs and it goes ves me peace of mind that he is being cared for with dignity when I'm not a available, they also assist to take him to his weekly appointments as well as some companionship whilst living on his own, I don't know where I would be without them. Yes it isn't cheap and we pay directly for the service but it is well worth the peace of mind..thank you to all of the team
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Middlesbrough)
Nicola,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that Sue, Sam, and the local care team have provided the support and peace of mind you need. It is wonderful to know that our carers have been able to make a positive difference...
Nicola,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that Sue, Sam, and the local care team have provided the support and peace of mind you need. It is wonderful to know that our carers have been able to make a positive difference for your dad, offering both practical help and companionship. Your kind words mean a lot to us, and we will make sure the whole team sees your feedback. Thank you for trusting us to be part of your family's care journey.
Kindest regards
Katie
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Review from Nicky M (Daughter of Client) published on 24 September 2025 Submitted via Website•
Overall Experience
My Dad had Helping Hands visiting care for 2 years then Live in care with support from visiting care for his final year. Throughout the local team were responsive to any query or problem and took trouble to sort things out thoroughly and effectively. I felt they worked well with me as the primary...
My Dad had Helping Hands visiting care for 2 years then Live in care with support from visiting care for his final year. Throughout the local team were responsive to any query or problem and took trouble to sort things out thoroughly and effectively. I felt they worked well with me as the primary family member but were also able to direct me when needed. The visiting carers were all excellent and most had been with the company for a long time. They had excellent rapport with Dad and treated him with respect and dignity. They never rushed him or made him feel a nuiscance.They were professional, called district nurses when needed, and worked well with the live-in carers. The live-in care worked better when transferred from the central to the local office. Sue is a fantastic team leader and manager, with a personal interest in her clients. She dealt with issues decisively and effectively. Dad died peacefully at home entirely thanks to HH Middlesbrough, and we will always be grateful.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Middlesbrough)
Thank you for taking the time to leave us a review, we really do appreciate it.We are happy to hear through out your Dads journey with Helping Hands the local team worked well with yourself and were responsive to any query or problem, resolving these thoroughly and effectively. And it is great that...
Thank you for taking the time to leave us a review, we really do appreciate it.We are happy to hear through out your Dads journey with Helping Hands the local team worked well with yourself and were responsive to any query or problem, resolving these thoroughly and effectively. And it is great that the visiting care team had a good rapport with Dad and treated him with respect and dignity.It is also good to hear that when the Live in team merged with the local office this service improved as Sue is a fantastic leader who dealt with any issues decisively and had a personal interest in her clients. We will be sure to now pass on our kind feedback and gratitude to Sue and the team in Middlesbrough.Kindest regards and condolences Katie
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Review from R C (Client / Service User) published on 1 May 2025 Submitted via Postal Review Card•
Overall Experience
Overall my experience has been very good and carers in most cases exceptional.
Overall my experience has been very good and carers in most cases exceptional.
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Review from Eric M (Client / Service User) published on 16 April 2025 Submitted via Website•
Overall Experience
I have found the quality and performance of the carers very professional. The response when I contact the office is always prompt and my queries are dealt with in a satisfactory manner. The fees are on the high side but you get what you pay for.
I have found the quality and performance of the carers very professional. The response when I contact the office is always prompt and my queries are dealt with in a satisfactory manner. The fees are on the high side but you get what you pay for.
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Treated with Dignity
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Review from Bev R (Daughter of Client) published on 11 April 2025 Submitted via Website•
Overall Experience
The carer from helping hands was visiting my mam to take her out. She smelt gas and alerted the gas board who turned up within the hour to discover a leak and isolated the gas. If it had not been for her, I dread to think what could have happened to mam. I cannot thank her enough for being...
The carer from helping hands was visiting my mam to take her out. She smelt gas and alerted the gas board who turned up within the hour to discover a leak and isolated the gas. If it had not been for her, I dread to think what could have happened to mam. I cannot thank her enough for being vigilant, acting immediately and potentially saving mams life. These carers are not just carers they are empathetic, understand the needs of those in need and in my eyes guardian angels looking after our loved ones. I live away in London and knowing these caring helping hands are looking after my mam is a great comfort to me. I cannot thank her enough and the rest of the team are truly amazing. Thank you thank you thank you from the bottom of my heart.
↩Reply from Samuel Roberts, Partnership Manager at Helping Hands Home Care (Middlesbrough)
Good afternoon, Thank you so much for taking the time to leave such a heartfelt review. We are absolutely delighted to hear about the incredible care your mum received from our carer. It's truly humbling to know that her vigilance and quick actions helped prevent a potentially dangerous situation....
Good afternoon, Thank you so much for taking the time to leave such a heartfelt review. We are absolutely delighted to hear about the incredible care your mum received from our carer. It's truly humbling to know that her vigilance and quick actions helped prevent a potentially dangerous situation. Our team takes great pride in ensuring the safety and well-being of those we care for, and it's moments like these that highlight just how deeply our carers care for those they look after. We are so glad to hear that you feel reassured knowing your mum is in such good hands, even from afar. Your kind words mean the world to us, and we will be sure to pass them on to the carer involved, as well as the entire team. Thank you for trusting Helping Hands with your mum's care. We will continue to do our utmost to keep her safe and comfortable.
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Review from M B (Client / Service User) published on 10 March 2025 Submitted via Postal Review Card•
Overall Experience
I have only good things to say about the care I have. My carer seems to know what I need before I say anything. She just gets on with it. We have a very good relationship, she pushes me to do things, for my own good, when I don't feel like it. On the whole, I thank her for it. The only thing I...
I have only good things to say about the care I have. My carer seems to know what I need before I say anything. She just gets on with it. We have a very good relationship, she pushes me to do things, for my own good, when I don't feel like it. On the whole, I thank her for it. The only thing I could complain about is getting the weekly invoice, it's a waste of paper.
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Review from Rachel S (Client / Service User) published on 15 March 2023 Submitted via Website•
Overall Experience
Excellent company, always go above and beyond, caring, pleasant staff. Excellent care. Needs are always met at such high standards. Can't thank the staff enough for everything they do.
Certainly won't be disappointed.
Excellent company, always go above and beyond, caring, pleasant staff. Excellent care. Needs are always met at such high standards. Can't thank the staff enough for everything they do.
Certainly won't be disappointed.
↩Reply from Sue Lawn, Branch Care Manager at Helping Hands Home Care (Middlesbrough)
Hi Rachel, Thank you so much for leaving such a lovely review for us! I'm beyond pleased to hear how happy you are with our service and that our needs are always met at such high standards! We can't thank you enough for your kind feedback.
Best wishes.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 August 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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News
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Meet the Team (1)
Sue LawnJob Title Branch Care Manager
About me
As Branch Manager it is my responsibility to ensure the safe and effective day-to-day management of the branch, providing guidance and...
About me
As Branch Manager it is my responsibility to ensure the safe and effective day-to-day management of the branch, providing guidance and support to all branch staff, carers and customers. Within my role, I aim to ensure compliance and quality for staff and customers are met in line with CQC standards and legislative requirements.
I joined the care industry when my children became independent as I wanted to make a difference in people's lives and enable them to live independently and safely at home. I quickly built up professional relationships in the care sector and enjoyed the role of carer, this then inspired me to climb the career ladder, eventually taking the role of Branch Manager.
I am proud to work for Helping Hands as it is a very family-orientated company with high values, plus the training and support are outstanding. I feel my team of carers are compassionate about their role and I am able to guide them along thier journey. If I come across any obstacles then I will gain support to enable us to work together as a team.
I have been married for 35 years and have 3 children, who have now provided us with 6 grandchildren. I enjoy rugby and support Saint Helens rugby league, and I like to attend the games when I am able to. I also enjoy holidays abroad and spending time with our friends at weekends.
Experience and expertise
I started my career in care in 2005 and progressed to senior carer within 3 months, I then took an office role as a review officer, moving on to become a care coordinator. I moved on when the company amalgamated and became a care manager, where my role was to build a new area, and I built the Middlesbrough area from zero to 950 hours.
In March 2019 I decided to take a step back in my career due to the passing of my mum and needing to focus on my family, this is when I joined Helping Hands as a care coordinator. I feel I had a very successful role and built great relationships with customers and staff, then in November of 2021, I moved into the role of Branch Manager, as I felt I had a good team to work alongside me. I have a level 5 qualification in Health and Social care, an advanced level 4 in Management, an NVQ 2 and 3 in Health and Social care, as well as a computer literacy and IT certificate. I have been a carer and senior carer in the community, enabling people to remain as independently as possible and safe in their own homes. I have also been a review officer, and within this role I was resposible for carrying out reviews with all customers and ensuring their support plans were person-centered. I then became a care coordinator which included preparing rotas for specific geographical areas, ensuring all customers received their calls on time and with continuity of care. I have been a care manager, which included working with multi disciplinary teams, liaising with social workers, inputting new customers into a data base and running a weekly payroll. I am now a registered manager which involves the safe running of a branch and being accountable for the service, whilst also growing and developing the business. I have a number of staff to support and ensure compliance is adhered to.
Branch Care Manager
I joined Helping Hands because it is a very family-orientated company, with standards, values, and a good support network.
I am looking forward to growing the branch with more customers, to help people remain safe at home, as well as a good team of carers with compassion and pride in what they do. I am passionate about my job and complete it to the best of my ability. I feel I have a good relationship with all my customers and carers and have a great respect for my staff, as without them we would not be successful.
Frequently Asked Questions about Helping Hands Home Care (Middlesbrough)
How much does Helping Hands Home Care (Middlesbrough) cost?
The agency lists fees from £33.15 for hourly visiting care and from £1,675 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Helping Hands Home Care (Middlesbrough) employ?
Helping Hands Home Care (Middlesbrough) employs 100 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Middlesbrough) to verify any information. View our terms and conditions. Helping Hands Home Care (Middlesbrough) has an Enhanced Service -what an Enhanced Service includes.
