Helping Hands Domiciliary Care Ltd

88 Wood Street, Norton, Malton YO17 9BB

Owner : Helping Hands Domiciliary Care Ltd

Person in charge: Beverley Cottam (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 15

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Helping Hands Domiciliary Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Helping Hands Domiciliary Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Helping Hands Domiciliary Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.936 for Helping Hands Domiciliary Care Ltd is calculated as follows: ( (44 Excellents x 5) + (3 Goods x 4) ) ÷ 47 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Helping Hands Domiciliary Care Ltd is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Helping Hands Domiciliary Care Ltd has a Review Score of 9.9 (9.936) from 8 Reviews

Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Helping Hands Domiciliary Care Ltd?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Helping Hands Domiciliary Care Ltd

  • Daughter of Client/Service User
    5
  • Client / Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1

I am very happy with the service. The carers I have had up to now have been very pleasant and extremely helpful and I really couldn’t wish for any better support from an outstanding team. Which for me lifts my moods every day as I know I can rely on them to put a smile on my face.

How likely would you be to recommend Helping Hands Domiciliary Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

This is a very well run and pleasant agency recommended to me by the county council. It was an excellent recommendation. They cared for my husband for over a year (unfortunately, he has had now to go into a home) and they really care. My husband is very demanding but nothing was too much for the carers. He is also very overweight (around 18 stone) and falls often but carers cope with this and always kept sunny temperament. It was a pleasure having them in the house. When necessary, they coped with giving him his meals. Following radiotherapy, my husband is urinary incontinent: however this did not put the girls off, having to change his pads four times a day. They are very well turned out and always cheerful even under very difficult circumstances. The management is great and the Manager and Director are there to help and every twist and turn of life.

How likely would you be to recommend Helping Hands Domiciliary Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Helping Hands provide an excellent care service which is personalised to the individual client. I would highly recommend them.

How likely would you be to recommend Helping Hands Domiciliary Care Ltd? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very friendly, lively staff who are always friendly, caring and very helpful. My mother looks forward to the visits and the news, chat on a daily basis. Will always go out of their way to help if they can and make time if extra care is needed. Living away from my mother I have peace of mind that she is well cared for and looked after. Highly recommend.

How likely would you be to recommend Helping Hands Domiciliary Care Ltd? Extremely Likely

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Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I just love Helping Hands. I would recommend them to anyone and indeed I have done. They are so reliable and understanding and accommodating. I first started to use their services when my mother needed extra support and care. Mum died in June 2017 and it was almost a natural progression when they then started to take care of my dad. They take him on his shopping trip once a week, and he has his lunch out and goes to the bank or wherever he needs to go on the day. He thoroughly enjoys it. It's usually the same lady who takes him so the continuity is lovely. Whenever I need to get in touch with Helping Hands, they're always available and it doesn't matter how odd the request might be, they just take it all in their stride. Altogether excellent, and I really do not know how I would have managed without them for the last 2 years.

How likely would you be to recommend Helping Hands Domiciliary Care Ltd? Extremely Likely

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Care / Support

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Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Whilst Mum was alive the management and staff at Helping Hands treated her like one of the family.

They became a huge part of her life. Not only for the practical things but also for the social side of life, giving her friends she could look forward to seeing each day. Someone for a natter with who she could share a cup of tea and a laugh.

Helping Hands fought for her to get time with the Doctors and other NHS professionals. Kept an eye on her medication when it looked to be incorrect after hospital visits and even home cooked some of her meals.

I am certain that thanks to Helping Hands Mum had a longer, healthier and much happier life.

As a family, we were blessed to have such brilliant people in Mum's life.

How likely would you be to recommend Helping Hands Domiciliary Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

High-quality care, sensible and friendly staff who take the time to get to know their clients and consequently provide personalised care. I have total faith that helping hands take the very best care of my mum and I can relax knowing that she is in trustworthy and reliable hands.

How likely would you be to recommend Helping Hands Domiciliary Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Using Helping Hands has given me peace of mind knowing that someone will be calling regularly on my parents. They treat them with care and dignity. They let me know of any concerns or changes in my parents which is invaluable. By helping with exercises and a daily walk, my dad’s health has improved.

How likely would you be to recommend Helping Hands Domiciliary Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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