Helping Hands Domiciliary Care Ltd

2a Saville Street, Malton YO17 7LL
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9.8 54 Reviews
  • Helping Hands Domiciliary Care Ltd, Malton
Helping Hands is widely recognised as one of the UK’s top domiciliary care providers, which gives people the care and support they want to live independently in their own homes for longer.

Compassionate and caring staff treat each person with dignity and respect, while working hard to meet their individual needs.

Helping Hands offers a range of home care services including: personal care, help getting dressed, assistance to get to appointments and social trips, meal preparation, housework and companionship. Respite care is also available to give family and friends a break.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

All care packages are bespoke, and prices discussed at a NO commitment appointment

Good to Know

Owner

  • Helping Hands Domiciliary Care Ltd

Person in charge

  • Beverley Drabble (Registered Manager)

Helping Hands Domiciliary Care Ltd Reviews (54)

9.8

Helping Hands Domiciliary Care Ltd has a Review Score of 9.8 (9.782) out of 10, based on 13 reviews in the last 2 years.
Over all time Helping Hands Domiciliary Care Ltd has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Helping Hands Domiciliary Care Ltd
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Total of 54, showing 1-20
Review from David L (Son of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands Domiciliary Care have supported Dad for around 8 years. Throughout that whole period they have been excellent. All the staff have been competent and professional and at the same time kind, caring and supportive to my Dad and the rest of the family. The staff helping Dad are backed up
by an office team who are great at communicating and juggling changing needs with calmness and kindness. Without their support my Dad would not have been able to continue living in his home as he wanted, for as long as he did. Dad's needs have now changed such that he can no longer live at home but we will always consider ourselves fortunate to have found such an excellent team to care for him.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

Thank you, for those kind words, your dad was always a pleasure to visit and I know a favourite of many of the Carers. It was a sad time when we all realised that he could no longer cope at home, but happy he has found residential care that can adapt to his needs.

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Review from Owen W (Son of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care from friendly, polite and engaging staff who build lasting relationships and deliver a service with patience, dignity, compassion and an all-important sense of humour. Information and correspondence from management are also excellent.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

It has been an absolute pleasure caring for Dad and previously Mum too. It's always lovely to see such an engaged family environment.

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Review from Julia P (Daughter of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have looked after Mum for a good few years now, with morning and evening visits.
Mum has really benefitted from the friendly care, with staff always making her care personal to her needs that day.
The office have always been good at communicating any changes in routine, and we are both
grateful for the excellent service provided by the whole team.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

The carers always marvel at your mother's stories of the old days in Malton, it is an absolute pleasure to care for her. Thank you for the review.

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Review from Mark W (Next of Kin) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided by the team is fantastic. Having them go in twice a day to do meals and other jobs gives me piece of mind that my relative is being well cared for. Nothing ever seems to be a bother and the communication between us is great. I know that I can always phone the office if I need advice
or to report some issue and likewise, I will get a call if they feel I need to know something. I would certainly recommend Helping Hands to anyone looking for care for a friend or relative.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

Thank you. The girls always say the client is a proper gentleman, and they love visiting him.

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Review from J S (Client) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a stroke and help from the Re-enablement Team, I was able (with a bit of help from my husband) to manage much of my daily living. However, I still needed help to shower, as our shower has steps to get in and out.
The carers from Helping Hands have been brilliant! One of them comes twice a
week to help me, and I really appreciate it. All are caring, efficient and fun! I feel very fortunate.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

It's a pleasure to be able to help in any way we can. As always it is our aim to allow people to have the best quality of life they can.

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Review from David B (Client) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the new rigid rota.
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Review from Richard O (Client) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a period of having a one-hour visit on two days per week, I moved to half-hour daily. Time of visit is AM and flexible. It works well and I like different helpers. The worker often does laundry and vacuums all done to a reasonable standard, any spare time allows for a chat. All helpers are easy
and friendly and write notices if going to cancel. The office is always helpful. My only complaint is that some helpers fail to clean the vacuum or other tools after use.
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Review from Sarah W (Daughter of Client) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Helping Hands are friendly, kind, and eager to help. I am not local and when my dad experienced a medical emergency, they stayed with him until the ambulance arrived, going above and beyond what you would expect. I am forever grateful to them for that. Would highly recommend it. Thank
you so much for everything.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

Thank you; it's always a pleasure to hear good things. We are always at the end of the phone if Dad needs anything.

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Review from J N (Son of Client) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers calling on and helping my mother have been excellent at helping her cope with life after my father's death a few years ago, provided company daily and helped manage the daily/weekly tasks at her home so she can remain in a familiar environment and around people and friends that she has known
for years. Any requests or issues are efficiently and swiftly dealt with both at home and in the office. Many thanks for your continued vigilance and support.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

The carers always love a good chat with her; thank you so much for your comment.

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Review from Tony M (Son of Client) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands Domiciliary Care has been dropping in to check on my mum for the last couple of years. This is a great comfort for the family. This was proven priceless in early February when I was working away and the carer found my mum in distress. She called the doctor and waited for the ambulance
to come, some 2 hours later. Allowing me enough time to get back. She was rushed into hospital for a life-saving operation. I just want to thank Helping Hands for being there, every day.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

Thank you, lovely to read. We know how important it is 'to be there when you can't'.

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Review from Victoria W (Daughter of Client) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands stepped in quickly after my Dad had a fall. With no family locally this was essential for enabling my parents to manage at home by themselves. A daily visit - even once Dad got back on his feet - was reassuring for us knowing they had help with personal care - and for general welfare and
familiar company -during a difficult time.
The whole procedure of dealing with Helping Hands was friendly and efficient. All the carers were genuinely friendly and caring. Excellent service.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

Thank you, all the girls were sad to see Mud and Dad move, but are happy they are now closer to you. All the best to the whole family.

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Review from M S (Client) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the carers and office staff very friendly, kind and very thorough at their job. The carer I have now and on a regular basis is lovely, and we have a good relationship, built up as she is my carer often. Nothing is too much trouble for her (as I have found with all carers), and she is very
caring, often giving me advice. The office staff are really helpful and pleasant and try their best to accommodate your requests. Thank you.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

Thank you; it is always a pleasure to hear positive reviews and that our clients are happy with the level of service we offer.

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Review from Ruth L (Daughter-in-law of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands provide excellent care to my father-in-law who is 91 years old and lives alone. As a family, we are not local and so we rely on the professional, diligent and caring team who look after Dad to assist him to live an independent life at home. The care he receives is exceptional and he couldn't
remain independent without their help. The carers are all so thoughtful and they genuinely take an interest in all aspects of Dad's care. This is backed up by the super team at the office who regularly keep in touch and work with us from afar to provide support when needed. It is rare to find such excellent service and both Dad and us are so grateful for all that Helping Hands do.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

The client is such a lovely man, and deserves the very best care. We are so proud to be a part of that, it is an absolute pleasure to help keep him at home where he wants to be.
From all at Helping Hands

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Review from L P (Daughter of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad received the highest level of care I could have hoped for. The carers became part of his daily life and we knew he was always looked after and truly actually cared about. Nothing was too much trouble.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

Thank you, it was always a please to look after your dad.

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Review from Michaela D (Daughter of Client) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are incredibly friendly, helpful and respectful. My mum receives daily support for bathing and she has nothing but the most complimentary comments. How they enter her flat, explain what they are going to do, are thorough but maintain her dignity and leave mum safe. She knows when to expect them
and we, as Mum's family, feel reassured that she is getting excellent care. Thank you all
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

Thank you, it is a pleasure to care for your mum and knowing that she is happy with our service means the world to us.

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Review from Irene W (Daughter of Client) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers are friendly, helpful and sensitive to my mother's needs. They are always punctual and complete the allocated time.
The managers are approachable and have been very helpful and responsive with any potential problems or changes to the situation.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

Thank you, it's always good to hear and a pleasure to be able to look after Mum.

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Review from Andrew B (Son of Client) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff show a genuine connection with mum. They clearly care about Mum's individual needs particularly, notice the little things and make sure they try to do things right for her. Considering how many clients the staff might deal with during the day, the fact that they are able to deliver this very
personal attention with such compassion and kind patience has always impressed me.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

Thanks Andrew, we maintain that all clients deserve the very best care available and we are pleased we are achieving your expectations.

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Review from Tim P (Son of Client) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have provided an invaluable service to help my Mum maintain her independence in her own home.
The service offered is first class, they are incredibly flexible and always aim to meet what is asked of them.
The staff are friendly, hard working and always 'wear' a smile!
Thank you and
well dome Helping Hands... keep up the great work.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

Thanks Tim, it's what we do! but it's always good to hear that clients get the care they deserve.

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Review from Judith V (Daughter of Client) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum recently had a little accident in her home but needed to go to hospital for treatment. Her carer discovered the mishap and acted appropriately, initially calling the district nurse who then called an ambulance. The carer stayed with mum until my brother arrived, well over her allotted time for the
visit.
All the current carers that mum has are very thoughtful and friendly and provide excellent care.
I am contacted if there is a problem and kept up to date with ongoing issues. As a family we are very pleased with the care mum receives from Helping Hands.
Reply from Bob Drabble, Director at Helping Hands Domiciliary Care Ltd

Thank you Judith, always good to know that our Carers are appreciated and that we do a good job.

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Review from Peter L (Client) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very supportive service from kind, caring staff willing and all go the extra mile, all very supportive.
Reply from bob Drabble, Director at Helping Hands Domiciliary Care Ltd

Thank you Peter, always good to know when we get things right.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Helping Hands Domiciliary Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Helping Hands Domiciliary Care Ltd is calculated as follows: ( (64 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 78 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Domiciliary Care Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (9)

Beverley

Beverley Drabble

Job Title: Registered Manager Joined: 2016

Level 5 Diploma Health & Social Care

Bob

Bob Drabble

Job Title: Director Joined: 2016

Managing Director

Denise

Denise Jennings

Job Title: HR Manager Joined: 2021

HR Manager

John

John Lewis

Job Title: Gardener/Maintenance Joined: 2019

No job is too small

Emma

Emma Scaife

Job Title: Carer Joined: 2016

Level 3 Diploma Health & Social Care

Emma

Emma King

Job Title: Carer Joined: 2018

Level 3 Diploma Health & Social Care

Sharon

Sharon Cass

Job Title: Carer Joined: 2017

Level 2 Diploma Health & Social Care

Jessica

Jessica Kelly

Job Title: Carer Joined: 2017

Level 2 Diploma Health & Social Care

Samantha

Samantha Meredith

Job Title: Carer Joined: 2018

Level 3 Diploma Health & Social Care

Frequently Asked Questions about Helping Hands Domiciliary Care Ltd

What Type of Services does Helping Hands Domiciliary Care Ltd offer?

Helping Hands Domiciliary Care Ltd offers Home Care.

How many Carers does Helping Hands Domiciliary Care Ltd employ?

Helping Hands Domiciliary Care Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Domiciliary Care Ltd to verify any information. View our terms and conditions. Helping Hands Domiciliary Care Ltd has an Enhanced Service - more info.