Lifted

always dresses appropriately has good PPE and was well briefed.

She has been absolutely brilliant with my mother and fully deserves the comments above. My father has recently passed away and she has offered her assistance and help whenever needed.

She is excellent and the support from the Lifted Team has been very professional in dealing with any issues raised asap.

The Lifted Team are very professional within every department I have had to speak with.

dementia unit! We didn't know what to do. I called and spoke to the Customer Success Lead who was very caring and understanding and promised they could have a carer in place within a few days. I was amazed that they did.

They kept in contact with us as a family and the carer regularly and even when mum was very difficult to handle at first due to her dementia, they were there to help us and offer support. Having the carer in the house was like having one of our family looking after her, and as mum got to know them it got easier. We would have continued to use this company as we couldn't fault them, but unfortunately financially it wasn't viable long-term and mum has now moved into a care home. The carer even offered to come to the home on the first day to help with the transition.

control over my care and I am able to plan in advance. Since I started with Lifted, I have had two regular carers and they have been absolutely amazing. They know exactly what I need and what to do, they both complete tasks without me even asking. Lifted has given me a new lease of life! I feel in control and don’t feel like a burden on my family.

very reassuring. All of the carers that have assisted my mother have been professional, kind and caring and each of them has made a difference to improve her quality of life. This has had an enormous effect on mine and my family’s life as we are able to relax a bit more knowing my mother is in good hands.

approach they follow, from the senior management team, down to field supervisors and the carers themselves. It seems to me that this home care agency has a particular ethos that runs through the company centred around ensuring that the person being cared for remains firmly at the centre of the process.
Apart from the efficiency of the senior management team, it is the carers themselves that make Mum smile. There are days when she is feeling a bit down and gloomy, but once the carer arrives somehow her spirits are 'lifted' so that when I see her in the evening she has a lot to share with me about what she did with the carer, what they spoke about, etc.
In summary, I'm glad I found Lifted!

incredible speed and efficiency on a week's notice to get the carer, and to be there with the carer when she came home. This was 10 months ago and the carer has been absolutely fantastic - a warm, caring, sensible person who has enabled my stepmother to still live happily at home. She cooks lovely meals, keeps the house clean, copes with all the hiccups of things going wrong in the house, provides companionship and laughter. She keeps the family informed daily through their app, and I cannot praise her highly enough. When she has days off, Lifted organise replacements seamlessly, and the manager and the team are always approachable and efficient. Lifted has provided outstanding care!