K&S Care Solutions LTD Reviews (11)
5.9
K&S Care Solutions LTD has a Review Score of 5.9 (5.909) out of 10, based on 2 reviews in the last 2 years.
Over all time K&S Care Solutions LTD has 11 reviews.
Review from Gareth F (Son of Client) published on 1 December 2025
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Worst Care company i have come across and i have dealt with quite a few after working in the NHS for 25 years, unwilling to clean up after themselves, inability to fill in care logs legibly and medication sheets, blaming service user for stealing their pen, not willing to promote service user to get
out of bed for meals, breaking clients property and no apologies, not staying for the allotted time for each visit, as confirmed by cameras both in the house and on front door, CQC involved now and will be doing further assessments on the company who's CQC report is 4 years out of date, manager stated i had a conflict of interest with her as she used to bully me at school I left school in 1983, what that has to do with the service users care and provision is beyond me. If your looking for care for a loved one keep looking DO NOT settle for this company, this whole experience has left me more stressed than if i looked after the user myself.
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Review from S S (Client) published on 7 August 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When I first started having carers it was so difficult for me at a young age being disabled and feeling lonely all the time I had such a bad experience in Stoke Hospital I was so angry with everyone but now I am not, the staff and care I get is amazing and they are like my family, they become part of
it no matter how hard you try. I have been with K&S for five years now and I am happy we had our problems but we always overcame them. I am so glad we have seen people come and go I lost count but they do their best every day, that's what matters to me so thank you everyone.
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Review from Timothy T (Son of Client) published on 4 June 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very caring staff, take a real personal interest in not just the client but the whole family and very professional standard of care provided. The monitoring of fluid intake was very useful and always looked at ways of improving care and assistance provided. Could not recommend more highly.
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Review from Jean L (Client) assisted by family/friend published on 12 November 2019
Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Reliable carers who do their best.
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Review from D B (Daughter of Client) published on 20 June 2019
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very professional staff. No complaints.
On time.
Polite.
On time.
Polite.
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Review from Bridget S (Wife of Client) published on 24 April 2019
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot speak too highly of the professionalism of this company.
I would like to thank all the staff and management at K&S Care Solutions for looking after my husband, who has Parkinson's, while I was recovering from knee surgery. The carers arrived on time, always cheerful and always kind and considerate.
I would like to thank all the staff and management at K&S Care Solutions for looking after my husband, who has Parkinson's, while I was recovering from knee surgery. The carers arrived on time, always cheerful and always kind and considerate.
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Review from Paul (Client) published on 26 March 2019
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Visited by three different carers over the last three weeks. They were always on time, kind considerate and very professional.
Reply from Kim Hobbs at K&S Care Solutions LTDThank you for your kind words.
Regards, Kim.
Regards, Kim.
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Review from Charlotte B (Friend of Client) published on 21 March 2019
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The communication between the staff and their managers is great, meaning that any changes are implemented straight away. The lady that visited was extremely friendly and professional. She clearly had a lot of knowledge which put us at ease.
The staff spoke highly of working for the owners and the
The staff spoke highly of working for the owners and the
training they had provided.
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Review from Gina M (Friend of Client) published on 6 March 2019
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
K&S are very trustworthy, smiling always friendly and polite and make my friend's day when they arrive. Excellent staff.
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Review from Michelle J (Niece of Client) published on 5 March 2019
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Care staff from this company look after my aunt. I've observed them to be diligent, cheerful and always ready to go the extra mile. I've observed their caring attitude for my self when I called to visit my aunt and the care staff have been at her house. It's reassuring to know that when a loving relative
needs care they can be cared for by staff from K & S who I've observed to be caring and knowledgeable, nothing is too much trouble and the staff carry out their duties with a smile on their face.
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Review from Sarah G (Sister of Client) published on 5 March 2019
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with the care. The carer is on time, easy to talk to and they have person-centred care. I would definitely recommend K&S Care Solutions to care for other members of my family.
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Current
Review Score: 5.9 (5.909)
Overview of Review Score
The Review Score of 5.9 (5.909) out of 10 for K&S Care Solutions LTD is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 2.9 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.909 for K&S Care Solutions LTD is calculated as follows: ( (4 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 11 Ratings = 2.909
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)
The 5 points relating to the number of Positive Reviews for K&S Care Solutions LTD is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.