Apollo Care (Liverpool)

216 County Road, Liverpool L4 5PJ
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8.6 7 Reviews
  • Apollo Care (Liverpool), Liverpool
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28

These prices are only a guideline, please contact Apollo Care (Liverpool) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Zara McGovern (Manager)
Are you the Owner/Manager of Apollo Care (Liverpool)? View your Advertising Options

Apollo Care (Liverpool) Reviews (7)

8.6

Apollo Care (Liverpool) has a Review Score of 8.6 (8.611) out of 10, based on 6 reviews in the last 2 years. Over all time Apollo Care (Liverpool) has 7 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 1
  • 0

Date Published

7
0
0
6
1

Review from A W (Daughter of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apollo Care are fantastic at looking after Mum.
They've been looking after her for nearly 5 years. They are patient, kind and caring and nothing is too much for them regarding Mum.
They also look after me and help me when I need it. My sister and I are extremely happy with the care and would recommend
Apollo to anyone who needs care! They are absolutely fantastic.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah W (Daughter of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good service, few hiccups to begin with but running smoothly now. Carers mainly completing caring needs and tasks on a daily basis. We are informed of any issues relating to Dad, so kept in the loop at all times. A great help and peace of mind for my family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T L (Son-in-law of Client) published on 20 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apollo Care has been great with my mother-in-law. She was recently diagnosed with dementia and all the girls have been amazing with her and coming to terms with this. They all truly go above and beyond and as a family, we couldn't say thank you enough to all the carers and also the office team for being
such a support to us!
Thank you Apollo.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracey C (Daughter of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is excellent, carers communicate effectively. Personal care that is provided is excellent. Carers involve service users always. Always tidy up after themselves. Agency always has carers introduce themselves to starting care, this is an asset to the company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K P (Client) assisted by family/friend published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had very good care and when I'm in hospital I realise how good you are, you treat me as a human being.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L E (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

On the whole, the carers are fair, as I found the odd odd exceptions.
Management is hard to get hold of if something goes wrong. Dignity was kept most of the time, not really good enough. This needs vast improvement.

Reply from John McGovern at Apollo Care (Liverpool)

As a management team, we have made ourselves available to be contacted by this lady whenever we have been requested to. The ratings in this review we feel are tainted due to her having a long-standing dispute with her brother who is his mum's lasting power of attorney. This has impacted on what we can liaise with this person for. This lady hasn't liked this fact and as a result, we have received the above review, which we feel is deeply unfair. Her mother requested we provide her care for the end stages of her life due to the continuity and dignity we have provided her and her son over the last 5 years. Sometimes people's views are tainted by their feelings towards others, but as an agency, we know we have provided outstanding care for this lady's mother and brother and we will continue to do so in the latter stages of her mother's life. We have communicated in the best way we can with this lady in the situation we have found ourselves in regarding lasting power of attornies.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D M (Daughter of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manager runs an excellent company. Anything I have asked he is more than willing to listen and always help whenever possible. This review is for the last 3 years, not just one month, we have used other companies for my mum and dad but Apollo Care is by far the best. They fit the carers that are best
suited to the clients which is exactly the right thing to do. My father has Alzheimer's and he needs to feel at ease but also do what is needed for himself. Me and my sister are both extremely happy with the care Apollo Care gives.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.6 (8.611)

Overview of Review Score

The Review Score of 8.6 (8.611) out of 10 for Apollo Care (Liverpool) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.111 for Apollo Care (Liverpool) is calculated as follows: ( (22 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 36 Ratings = 4.111

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Apollo Care (Liverpool) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about Apollo Care (Liverpool)

What Type of Services does Apollo Care (Liverpool) offer?

Apollo Care (Liverpool) offers Home Care.

How many Carers does Apollo Care (Liverpool) employ?

Apollo Care (Liverpool) employs 38 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Apollo Care (Liverpool) to verify any information. View our terms and conditions. Apollo Care (Liverpool) has an Basic Service - more info.