Helping Hands Home Care (Calne)

Caring for my partner during his six-year decline into dementia was the most challenging time of my life. For his final year, Helping Hands improved the quality of both of our lives by finding meaningful activities for him and giving me much-needed respite. They also cared for my Dad, whose increasing dementia left my Mum overwhelmed. The carers' kind, professional approach transformed both their lives. After losing my partner and Dad, I turned to Helping Hands again when my Mum's needs grew. Their flexibility and expertise have been outstanding as her condition has fluctuated. The carers show such pride in their work and have made numerous suggestions for supporting these three very different people. I've spoken to many others-service users and professionals-who all speak highly of HH. When a relative loses independence, the care world can feel overwhelming and isolating. The Calne team have made such a difference to our lives, and I can't speak highly enough of them.

Helping Hands Calne have assisted my late father's care for the past 18 months. Sadly, he passed away on 3/6/25; however, the support and kindness of the staff in Calne has been very much appreciated.

Excellent communication, well organised, and staff are friendly. Would recommend.

Due to a bad reaction to codeine, I was feeling very unwell and disorientated and pressed my button for help. Despite the date being 24/12 Helping Hands when advised found someone to call to help me spending quite a time feeding me and settling me down. The next day was Christmas Day but they rang me to check on my state and decided I needed some help and again found a carer for me. She gave me some medical advice not to take the strong doses of codeine which I had been prescribed. She was right and the symptoms gradually improved over the next few days. However Helping Hands also rang me the next day to check on my position. I consider this to have been a wonderful example of their caring for their clients when the client was in trouble. It gave me a great deal of confidence in the company, that they would look after me in problem times.

Helping Hands Home Care took care of Mum from April 2022 to November 2024 until she passed away at home. I really don't have words for the amazing way that all staff helped Mum through such a difficult time of her life. They were the only company at the time who could help us to keep Mum at home where she desperately wanted to stay, as hospital terrified her. All staff treated Mum with dignity and respect. They ensured that she felt comfortable and supported at all times. Helping Hands were a life line not only to Mum but also Dad as the primary carer. The daily visits gave Dad another focus during the day and much needed company. The staff became part of the family. The way in which they supported the family during Mum's last week was just incredible. They were able to provide cover all day so that Dad and I could have a rest and Mum had someone with her at all times. They sat with Mum, talked and read to her. I cannot thank Helping Hands enough and will be eternally grateful to them all.

They go above and beyond in what they do, treating my aunt as though she was a member of their own family.

Mym has been supported by Helping Hands Home Care for 18 months. Her mobility, dementia and general health deteriorated significantly over the last 6 months. Her carers have shown patience, empathy and kindness throughout. This was particularly shown up to her hospitalisation and passing in June. They were so caring and went the extra mile in their support. I cannot praise them enough.

Helping Hands have been superb as our mother has travelled that painful journey from being fully independent to needing more and more care. The whole team has been amazing from the first meeting with the manager - that was very reassuring and immediately put Mum at ease that this was a caring, well trained and professional care provider, to her regular carer who just clicked with Mum, was very competent, compassionate and most importantly cared.

Without Helping Hands Home Care my father would be in a home. They are the only company who accepts rural visits. The staff are bright, friendly, professional and deal with father, who is often challenging in behaviour, in an excellent manner. The management is flexible to changing needs, increasing visits or postponing times. I have nothing but admiration for them.

I don't normally complete this kind of review but I am doing this because I consider the service of Helping Hands to be very good in every respect. My only criticism is the cost which will undoubtedly deter many people from getting the help they need and lead to more clients entering residential care or hospital, thus bed blocking.

I am the client receiving care from Helping Hands Home Care Calne branch. I find that without exception I am cared for as I would like by all the carers who come to me at my home three times a day, seven days a week.

Pleased with the overall service, however, would prefer to have a few regular people and not different people each week.

The management and staff are very professional and caring. Willing to help out at short notice.

The visit by Helping Hands Home Care (Calne) was much appreciated. Our helper arrived on time correctly dressed, very pleasant and willing. We are delighted.

My husband has Alzheimer's and will not get into the bath for me. The ladies from Helping Hands Home Care arrive, very cheerful, and he goes up to the bathroom quite happily. It is a great help to me, to know he is clean with fresh clothes on. All the ladies are lovely and very good with him.

Thank you to everybody for all your hard work over the past few weeks. Mum is going for Respite Care to give my Dad a break. If she comes home I will be picking up the phone straight away with no hesitation to book you back in.

Outstanding service and so reassuring that our mum is in safe, professional and caring hands.

We have used the services of Helping Hands for approximately 9 months. We had an hours care per day at lunchtime to assist my elderly in-laws with medication, housework and a lunchtime meal. They also provided a sitting service with mother-in-law if father-in-law had a hospital visit. When father-in-law had a weeks stay in hospital Helping Hands went above and beyond to help with the care of mother-in-law at short notice. We found them extremely professional, helpful, courteous and cheerful, nothing was too much trouble. Unfortunately, both in-laws are now in a care home so we no longer require their services but I would highly recommend them to anyone.

My mother has had Helping Hands (Calne and Chippenham) for 4 weeks now. The response from my initial care enquiry to bringing my mother home was handled exceptionally well, nothing was too much trouble. The care we have received has been fantastic, all the carers have gone above and beyond to make sure my mother is comfortable, I could not recommend this company enough.

Should I ever be in the position of needing support like my brother did, I would want someone exactly like her to be my carer. She made my brother's last hours easier and more comfortable for him and the family. Thank you.