Casterbridge Homecare is based in Southwell on the Isle of Portland, providing exceptional home care services throughout Dorset, including Purbeck, Swanage & Wareham.
They deliver safe, reliable and person-centred care that supports independence, dignity and wellbeing at home.
With a highly trained team and a strong commitment to quality, they offer a service that combines professionalism with genuine compassion, enabling each person to live confidently and comfortably in their own home
Who They...
Casterbridge Homecare is based in Southwell on the Isle of Portland, providing exceptional home care services throughout Dorset, including Purbeck, Swanage & Wareham.
They deliver safe, reliable and person-centred care that supports independence, dignity and wellbeing at home.
With a highly trained team and a strong commitment to quality, they offer a service that combines professionalism with genuine compassion, enabling each person to live confidently and comfortably in their own home
Who They Support -
Their services include: people with learning disabilities or physical disabilities; those with mental health needs; people with sensory impairment, including blind and deaf people; end of life & palliative care at home; dementia care and convalescence care after an operation or illness.
Their Approach -
Everyone who comes into contact with Casterbridge Home Care is treated with the utmost care & respect. They take a holistic approach to care, offering physical, emotional, and practical support at home that builds self-esteem and improves quality of life. Their commitment to maintaining a highly trained team of caregivers ensures they deliver the highest quality of care in the comfort of your own home.
Their Ethos -
They believe in promoting independence, building self-confidence & ensuring that the individuals they support have the very best quality of life, at Casterbridge Homecare. For many, the companionship & presence of a friendly face are just as important as help with grocery shopping, domestic tasks, personal care or cooking. They are committed to best practice and achieving excellence, all without compromising on their caring & compassionate approach.
Care Provided by Casterbridge Homecare
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £30.50
Weekly Live-in Care
From £1,300
Contact Casterbridge Homecare to get a personalised quote:
Private Service User rates
(From the 1st April 2026)
Per hour Weekdays Evenings 1900 / Weekend Bank Holidays National Holidays
30 minutes £24.50 £27.00 £33.50 £46.00
45 minutes £28.00 £29.50 £39.50 £53.00
60 minutes £30.50 £33.50 £46.00 £61.50
Fix Rate Weekdays Weekend Bank Holidays National Holidays
Waking Nights £308.00 £369.50 £672.00 £739.00
Sleep in's £246.00 £296.50 £319.00 £408.50
Mileage paid at 35p per mile.
The sitting service will be charged at £30.50 per hour.
Waking and sleeping in's night shifts times are from 10pm – 7am.
The price(s) shown are provided by the agency. Contact Casterbridge Homecare for full pricing details and T&Cs.
Casterbridge Homecare has a Review Score of 7.8 (7.792) out of 10, based on 4 reviews in the last 2 years. Over all time Casterbridge Homecare has 4 reviews.
Review from A D (Daughter of Client) published on 9 April 2026 Submitted via Website•
Overall Experience
Overnight care which is a sleeping night, so no interaction apart from giving my mum medication each morning. Hoping carers check on my mum when they arrive each night, even though she is usually asleep.
Overnight care which is a sleeping night, so no interaction apart from giving my mum medication each morning. Hoping carers check on my mum when they arrive each night, even though she is usually asleep.
↩Reply from Charlotte Pitman, Field Care Supervisor at Casterbridge Homecare
Thank you for your review. I looked at the care logs often. When they got there, they would check on your mum, and when she got up in the middle of the night, they would check on her to make sure she was safely back in bed.
It was a pleasure to support your mum and family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A B (Daughter of Client) published on 2 April 2026 Submitted via Website•
Overall Experience
Casterbridge carers have been caring my dad and mum for 3 years or so. Dad was cared for until he passed away and mum until she needed to go into a residential care home. Over that time we had a number of carers, mostly very good. More recently they weren't able to provide the level of care that...
Casterbridge carers have been caring my dad and mum for 3 years or so. Dad was cared for until he passed away and mum until she needed to go into a residential care home. Over that time we had a number of carers, mostly very good. More recently they weren't able to provide the level of care that mum needed. There was insufficient time to stay and ensure that she could feed herself, so if she dropped her cutlery she would not always eat her food. Also more recently she wouldn't always hear what was being asked of her or she might not always understand so her needs weren't always met. And whilst with the previous care agency, the carers might stop for a chat if there was spare time, this rarely happened. So mum was becoming increasingly isolated and wasn't being socialised or stimulated. So whilst her physical needs were mostly met, after dad passed away her social and emotional needs weren't.
↩Reply from Charlotte Pitman, Field Care Supervisor at Casterbridge Homecare
Thank you for your review. I apologise about how you felt with your mum feeling isolated and the carers not spending the time with her. This has been brought to the manager for changes to be put into place.
I know the carers who spent three years with your parents will miss visiting your mum; we hope she has settled into the residential home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M W (Daughter of Client) published on 2 April 2026 Submitted via Website•
Overall Experience
The management and care team go above and beyond to help, always on the end of a phone if you have questions, will try and accommodate changes to rota's at short notice, have even picked my mum up when found wandering near local shop, would highly recommend
The management and care team go above and beyond to help, always on the end of a phone if you have questions, will try and accommodate changes to rota's at short notice, have even picked my mum up when found wandering near local shop, would highly recommend
↩Reply from Charlotte Pitman, Field Care Supervisor at Casterbridge Homecare
Thank you for your review. I am glad we are able to help you and your family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Norman W (Client / Service User) published on 1 April 2026 Submitted via Website•
Overall Experience
Overall I have got used to the service provided over the past 4 years however there are a few areas that warrant a closer look - the carers are predominantly Asian and there are some language difficulties that I have to overcome
- there are no locals employed in my area apart from the office...
Overall I have got used to the service provided over the past 4 years however there are a few areas that warrant a closer look - the carers are predominantly Asian and there are some language difficulties that I have to overcome - there are no locals employed in my area apart from the office staff -office staff are very helpful when contacted but sometimes the phones just ring and is not answered - my view is that this is due to continual staff changes and lack of adequate staffing - the company seem to rely on sponsorship deals that tie staff to contract deals - I see between 4 and 6 carers during the week and this does not encourage a ' relationship' to develop - as my health has improved I am now more able to fend for myself but I have to have 30 min slots - sometimes the carers are in and out in 10 minutes
- I am aware rotas are difficult to manage but when carers deploy to other areas outside Weymouth timings go astray, additional staff would rectify this deficiency
↩Reply from Charlotte Pitman, Field Care Supervisor at Casterbridge Homecare
Thank you for your review. We are aware of the phone situation and are currently working on improving this.
We have an open position for anyone in the area, and we will ask the recruitment team to consider more advertisements in local areas.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 November 2021
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Casterbridge Homecare.
Accreditations
There are no accreditations posted yet for Casterbridge Homecare.
Meet the Team (10)
Melissa Costin-HarveyJob Title Registered ManagerJoined 2021
A Registered Manager is responsible for leading and overseeing the safe, effective, and high-quality delivery of domiciliary care services.
The role...
A Registered Manager is responsible for leading and overseeing the safe, effective, and high-quality delivery of domiciliary care services.
The role includes managing day-to-day operations, ensuring compliance with CQC regulations, supporting and developing staff, and maintaining robust care planning and risk-management processes.
The Registered Manager works closely with service users, families, professionals, and the wider team to promote person-centred care, safeguard individuals, and drive continuous improvement across the service. They ensure the service meets legal, regulatory, and organisational standards while fostering a positive, supportive culture.
Charlotte (Charly) PitmanJob Title Field Care SupervisorJoined 2018
A Field Care Supervisor supports the delivery of high-quality home-care services by overseeing care staff, monitoring service users’ well-being, and...
A Field Care Supervisor supports the delivery of high-quality home-care services by overseeing care staff, monitoring service users’ well-being, and ensuring care plans are followed safely and effectively.
The role involves carrying out spot checks, supervisions, and competency assessments, completing care reviews, and responding to any changes in service users’ needs. Field Care Supervisors act as a key link between the office team, care staff, service users, and families, promoting safe practice, person-centred care, and compliance with regulatory standards.
Amal Mathew PunnooseJob Title Care AssistantJoined 2023
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of...
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.
The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.
Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.
Colin AlcockJob Title Care AssistantJoined 2020
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of...
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.
The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.
Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.
Dilki AuthkoraJob Title Care AssistantJoined 2023
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of...
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.
The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.
Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.
Divy PatelJob Title Care AssistantJoined 2024
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of...
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.
The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.
Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.
Freda SaulJob Title Care AssistantJoined 2023
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of...
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.
The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.
Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.
Joyson JohnsonJob Title Care AssistantJoined 2022
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of...
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.
The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.
Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.
Manmeet KourJob Title Care AssistantJoined 2024
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of...
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.
The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.
Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.
Priyankbhai PatelJob Title Care AssistantJoined 2023
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of...
A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.
The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.
Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.
Frequently Asked Questions about Casterbridge Homecare
How much does Casterbridge Homecare cost?
The agency lists fees from £30.50 for hourly visiting care and from £1,300 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Casterbridge Homecare employ?
Casterbridge Homecare employs 12 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Casterbridge Homecare to verify any information. View our terms and conditions. Casterbridge Homecare has an Enhanced Service -what an Enhanced Service includes.
