Casterbridge Homecare

Suite 8-9 Compass Point, Southwell Business Park, Portland DT5 2NA
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7.8 4 Reviews
  • Casterbridge Homecare, Portland
Casterbridge Homecare is based in Southwell on the Isle of Portland, providing exceptional home care services throughout Dorset, including Purbeck, Swanage & Wareham.

They deliver safe, reliable and person-centred care that supports independence, dignity and wellbeing at home.
With a highly trained team and a strong commitment to quality, they offer a service that combines professionalism with genuine compassion, enabling each person to live confidently and comfortably in their own home

Who They Support -
Their services include: people with learning disabilities or physical disabilities; those with mental health needs; people with sensory impairment, including blind and deaf people; end of life & palliative care at home; dementia care and convalescence care after an operation or illness.

Their Approach -
Everyone who comes into contact with Casterbridge Home Care is treated with the utmost care & respect. They take a holistic approach to care, offering physical, emotional, and practical support at home that builds self-esteem and improves quality of life. Their commitment to maintaining a highly trained team of caregivers ensures they deliver the highest quality of care in the comfort of your own home.

Their Ethos -
They believe in promoting independence, building self-confidence & ensuring that the individuals they support have the very best quality of life, at Casterbridge Homecare. For many, the companionship & presence of a friendly face are just as important as help with grocery shopping, domestic tasks, personal care or cooking. They are committed to best practice and achieving excellence, all without compromising on their caring & compassionate approach.

Care Provided by Casterbridge Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: from £24.50
  • Hourly Visiting Care Fees: from £30.50
  • Weekly Live-in Care Fees: from £1300

Private Service User rates
(From the 1st April 2026)


Per hour    Weekdays   Evenings 1900 / Weekend   Bank Holidays   National Holidays
30 minutes    ÂŁ24.50    ÂŁ27.00    ÂŁ33.50    ÂŁ46.00
45 minutes     ÂŁ28.00    ÂŁ29.50    ÂŁ39.50     ÂŁ53.00
60 minutes    ÂŁ30.50    ÂŁ33.50     ÂŁ46.00    ÂŁ61.50



Fix Rate    Weekdays   Weekend   Bank Holidays   National Holidays
Waking Nights    ÂŁ308.00    ÂŁ369.50    ÂŁ672.00    ÂŁ739.00
Sleep in's    ÂŁ246.00    ÂŁ296.50    ÂŁ319.00    ÂŁ408.50


Mileage paid at 35p per mile.


The sitting service will be charged at ÂŁ30.50 per hour.


Waking and sleeping in's night shifts times are from 10pm – 7am.

The price(s) shown are provided by the agency. Contact Casterbridge Homecare for full pricing details and T&Cs.

Contact Casterbridge Homecare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Casterbridge Homecare to get a personalised quote.

Good to Know

Owner

  • Pebblestones Ltd
  • Privately Owned

Person in Charge

  • Melissa Costin-Harvey (Registered Manager)
7.8

Casterbridge Homecare has a Review Score of 7.8 (7.792) out of 10, based on 4 reviews in the last 2 years.
Over all time Casterbridge Homecare has 4 reviews.

Overall Experience
  • 1
  • 2
  • 0
  • 1
  • 0
Date Published
  • 4
  • 4
  • 4
  • 4
  • 0
Reviewer Connection to Casterbridge Homecare
  • 3
  • 1
Total of 4, showing 1-4
Review from A D (Daughter of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overnight care which is a sleeping night, so no interaction apart from giving my mum medication each morning. Hoping carers check on my mum when they arrive each night, even though she is usually asleep.
Reply from Charlotte Pitman, Field Care Supervisor at Casterbridge HomecareThank you for your review.
I looked at the care logs often. When they got there, they would check on your mum, and when she got up in the middle of the night, they would check on her to make sure she was safely back in bed.
It was a pleasure to support your mum and family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A B (Daughter of Client) published on 2 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Casterbridge carers have been caring my dad and mum for 3 years or so. Dad was cared for until he passed away and mum until she needed to go into a residential care home. Over that time we had a number of carers, mostly very good. More recently they weren't able to provide the level of care that
mum needed. There was insufficient time to stay and ensure that she could feed herself, so if she dropped her cutlery she would not always eat her food. Also more recently she wouldn't always hear what was being asked of her or she might not always understand so her needs weren't always met. And whilst with the previous care agency, the carers might stop for a chat if there was spare time, this rarely happened. So mum was becoming increasingly isolated and wasn't being socialised or stimulated. So whilst her physical needs were mostly met, after dad passed away her social and emotional needs weren't.
Reply from Charlotte Pitman, Field Care Supervisor at Casterbridge HomecareThank you for your review.
I apologise about how you felt with your mum feeling isolated and the carers not spending the time with her. This has been brought to the manager for changes to be put into place.
I know the carers who spent three years with your parents will miss visiting your mum; we hope she has settled into the residential home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M W (Daughter of Client) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and care team go above and beyond to help, always on the end of a phone if you have questions, will try and accommodate changes to rota's at short notice, have even picked my mum up when found wandering near local shop, would highly recommend
Reply from Charlotte Pitman, Field Care Supervisor at Casterbridge HomecareThank you for your review. I am glad we are able to help you and your family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Norman W (Client) published on 1 April 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Overall I have got used to the service provided over the past 4 years however there are a few areas that warrant a closer look
- the carers are predominantly Asian and there are some language difficulties that I have to overcome
- there are no locals employed in my area apart from the office staff
-office
staff are very helpful when contacted but sometimes the phones just ring and is not answered
- my view is that this is due to continual staff changes and lack of adequate staffing
- the company seem to rely on sponsorship deals that tie staff to contract deals
- I see between 4 and 6 carers during the week and this does not encourage a ' relationship' to develop
- as my health has improved I am now more able to fend for myself but I have to have 30 min slots
- sometimes the carers are in and out in 10 minutes
- I am aware rotas are difficult to manage but when carers deploy to other areas outside Weymouth timings go astray, additional staff would rectify this deficiency
Reply from Charlotte Pitman, Field Care Supervisor at Casterbridge HomecareThank you for your review.
We are aware of the phone situation and are currently working on improving this.
We have an open position for anyone in the area, and we will ask the recruitment team to consider more advertisements in local areas.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.8 (7.792)

Overview of Review Score

The Review Score of 7.8 (7.792) out of 10 for Casterbridge Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.792 for Casterbridge Homecare is calculated as follows: ( (6 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 24 Ratings = 3.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Casterbridge Homecare is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (10)

Melissa

Melissa Costin-Harvey

Job Title: Registered Manager Joined: 2021

A Registered Manager is responsible for leading and overseeing the safe, effective, and high-quality delivery of domiciliary care services.


The role includes managing day-to-day operations, ensuring compliance with CQC regulations, supporting and developing staff, and maintaining robust care planning and risk-management processes.


The Registered Manager works closely with service users, families, professionals, and the wider team to promote person-centred care, safeguard individuals, and drive continuous improvement across the service. They ensure the service meets legal, regulatory, and organisational standards while fostering a positive, supportive culture.

Charlotte (Charly)

Charlotte (Charly) Pitman

Job Title: Field Care Supervisor Joined: 2018

A Field Care Supervisor supports the delivery of high-quality home-care services by overseeing care staff, monitoring service users’ well-being, and ensuring care plans are followed safely and effectively.


The role involves carrying out spot checks, supervisions, and competency assessments, completing care reviews, and responding to any changes in service users’ needs. Field Care Supervisors act as a key link between the office team, care staff, service users, and families, promoting safe practice, person-centred care, and compliance with regulatory standards.

Amal Mathew

Amal Mathew Punnoose

Job Title: Care Assistant Joined: 2023

A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.


The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.


Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.

Colin

Colin Alcock

Job Title: Care Assistant Joined: 2020

A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.


The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.


Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.

Dilki

Dilki Authkora

Job Title: Care Assistant Joined: 2023

A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.


The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.


Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.

Divy

Divy Patel

Job Title: Care Assistant Joined: 2024

A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.


The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.


Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.

Freda

Freda Saul

Job Title: Care Assistant Joined: 2023

A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.


The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.


Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.

Joyson

Joyson Johnson

Job Title: Care Assistant Joined: 2022

A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.


The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.


Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.

Manmeet

Manmeet Kour

Job Title: Care Assistant Joined: 2024

A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.


The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.


Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.

Priyankbhai

Priyankbhai Patel

Job Title: Care Assistant Joined: 2023

A care assistant provides person-centred care to individuals in their own homes, helping them maintain independence, dignity and a high quality of life.


The role involves assisting with personal & continence care, medication prompts, meal preparation & shopping, domestic, mobility, socialising & community access, and a wide range of daily living tasks - whilst also offering companionship & emotional support.


Care assistants follow individual care plans, observe & report any changes in well-being, and work collaboratively alongside families & other professionals to ensure care is delivered safely, consistently, and to the highest standard.

Frequently Asked Questions about Casterbridge Homecare

How many Carers does Casterbridge Homecare employ?

Casterbridge Homecare employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Casterbridge Homecare to verify any information. View our terms and conditions. Casterbridge Homecare has an Enhanced Service - more info.