Quality Healthcare Agency Ltd

Office 1, 7 Cornfield Terrace, Eastbourne BN21 4NN
Review Us
9.8 8 Reviews
  • Quality Healthcare Agency Ltd, Eastbourne
Quality Healthcare Agency is an organisation committed to serving all clients with the best possible care.

The agency's vision: To be leaders of health and social care revolution.

The agency's mission: To promote independance and enrich people's lives.

The agency's motto: Pushing boundaries in social and health care.

Their culture and values: Personal Liberty, as individuals all born as autonomous beings with independent lifestyles and routines. The agency believes that all care should be person centred and not any other way.

Honesty and integrity: The agency believes that trust is the bedrock of all relationships, all clients and their families should be in no doubt about the high moral and ethical standards at Quality Healthcare Agency.
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Care Provided by Quality Healthcare Agency Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.89 – £29.19
  • Weekly Live-in Care Fees: £900 – £1800

Our fees are determined after assessment. All our fees are really competitive

These prices are only a guideline, please contact Quality Healthcare Agency Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Quality Healthcare Agency Ltd

Person in Charge

  • Sainos Zvinokona (Manager)

Quality Healthcare Agency Ltd Reviews (8)

9.8

Quality Healthcare Agency Ltd has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years.
Over all time Quality Healthcare Agency Ltd has 8 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Quality Healthcare Agency Ltd
  • 3
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Total of 8, showing 1-8
Review from Rosemary M (Husband of Client) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Quality Healthcare, were so good looking after my Husband. They were all very professional and so caring ,but above all very happy and a pleasure to welcome into our home. My husband enjoyed the conversations and laughter that was always part of the visit. Not only did they help my husband
they were so supportive and helpful to me I will and have recommended Quality Healthcare as a excellent caring agency
Reply from Sainos Zvinokona, Reg manager at Quality Healthcare Agency Ltd
Thank you so much Rosemary. It was a pleasure to support you and your husband.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alice Y (Daughter of Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Quality Healthcare were brilliant looking after my mother. They were kind, patient, attentive, professional and treated her with respect and dignity. They always asked what her priorities were for each visit and worked well together to make sure she had everything she needed, including
conversation and laughter! Visits never felt rushed but were efficient, and the staff even took Mum into her garden, if that was what she wanted, so she could appreciate the outdoors safely without risking a fall. Quality Healthcare communicated well with us as family members/carers, and kept us updated through their app, or phone calls when necessary. The app was particularly useful for me being able to tell Mum which staff members were coming and exactly what time the visit was planned so she could plan when her friends might be able to visit without being interrupted. I would highly recommend Quality Healthcare. They brought reassurance, enormous support, warmth and brightness to my Mum.
Reply from Sainos Zvinokona, Reg manager at Quality Healthcare Agency Ltd
Thank you so much for the review. We value feedback about our service. We are glad we were able to meet mums needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris A (Husband of Client) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A cheerful, flexible, caring team, respectful my person and property. They are happy at short notice to change that which has been arranged to accommodate me. They always ask before they do anything even if it is something that has been done a number of times.
Reply from Sainos Zvinokona, Reg manager at Quality Healthcare Agency Ltd
Thank you so much for your feedback. It is always a pleasure to work with you both.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Daniel C (Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have met many carers in the past 6 years and none of them can compare with this company. They are so far ahead of the competition that I feel sorry for those people who are using other providers. These people are simply the best in every category - and as people they 100% trustworthy and reliable.
If you are working with others, stop and switch to these people.
Reply from Sainos Zvinokona, Reg manager at Quality Healthcare Agency Ltd
Thank you very much, we appreciate you taking time to place a review for us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jo M (Wife of Client) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent level of care given. Good on-the-spot communication to confirm details of dates/timings/carers. Email communication also quick and effective. Very understanding of the needs of my husband as well as me - flexibility with dates and times enabling our requests to be fulfilled. Excellent adaptation
to medication regime due to recent procedure - carers have been brilliant!
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from V B (Daughter of Client) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very impressed with my father's main carer. She goes above and beyond her duty and I am 100% confident that my father is safe and looked after properly in her care. Some of the other staff haven't been as great such as asking to leave early even though he still needs support. However, the rest
are really good too and I'm happy with the care he has been given this far.
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  • Treated with Dignity
  • Value for Money
Review from T E (Client) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and his team were wonderful in looking after me during a very hard time in my life. The care and support provided was exceptional. They provided support with personal care and medication. Thank you everyone.
Reply from Sainos Zvinokona, Reg manager at Quality Healthcare Agency Ltd
Thank you so much. We are pleased to hear you are happy with the care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Norma B (Daughter of Client) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer turns up when expected. Chats to mum and helps with tasks. Contact with the Quality Healthcare Agency head office is easy and response is always promptly delivered. Flexible with changes in caring needs.
Reply from Sainos Zvinokona, Reg manager at Quality Healthcare Agency Ltd
Thank you. It is great pleasure to work with you and your mum.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Quality Healthcare Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Quality Healthcare Agency Ltd is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Quality Healthcare Agency Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

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Sainos Zvinokona

Job Title: Registered Manager Joined: 2010

Registered general nurse with over 17 years experience. Worked with complex care clients living in their own homes, worked in acute settings in hospitals, and lead nurses on numerous packages of care.


Qualifications
MBA Healthcare Management, BSc(Hons) Professional Practice, Dip Adult Nursing, Dip Education

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Thandy Zvinokona

Job Title: Care Coordinator Joined: 2010

Care Coordinator
Over 14 years working as a registered nurse in numerous clinical environments including hospitals and the private sector. Worked in the community assessing and treating young people with various health conditions as a Band7 nurse.


Qualifications
RGN, Dip Adult nursing

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Sarah McDonell

Job Title: Administrator Joined: 2024

Experience in administration in a customer care environment.

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Kirsty Beal

Job Title: Care Manager Joined: 2025

Kirsty is a very experienced manager with very good outcomes in her role.

Frequently Asked Questions about Quality Healthcare Agency Ltd

What Type of Services does Quality Healthcare Agency Ltd offer?

Quality Healthcare Agency Ltd offers Home Care.

How many Carers does Quality Healthcare Agency Ltd employ?

Quality Healthcare Agency Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Quality Healthcare Agency Ltd to verify any information. View our terms and conditions. Quality Healthcare Agency Ltd has an Enhanced Service - more info.