Quality Healthcare Agency Ltd

I found Quality Healthcare excellent and all the staff were lovely, very caring, kind and helpful. They were always happy and cheerful, a pleasure to be with, always cheerful, and did everything I asked of them. I would have their services again if I needed help. Thank you all so much for everything.

For almost 2 years my parents had a live in carer provided by Quality Healthcare Agency. The compassionate care given and the respect each of the carers showed towards my parents is more than I could have ever hoped for. One main carer was in post for the duration, with relief usually provided by one of another 3 carers. This continuity of care by the same people was much appreciated. Each carer was completely reliable and trustworthy and all communicated well with me. The main carer developed a very special bond with my parents due to her genuine warmth and empathy. She went the extra mile in terms of wellbeing support. It has been so reassuring for me knowing my parents were so well cared for.

Would definitely recommend this agency without hesitation.

My son has been receiving care from this excellent company since he returned home after surgery following an accident in the USA. He came back to live with me and has experienced superb care and support from Quality Homecare. They have met his needs when he has been at his lowest emotionally but also have encouraged him to try to move more and be as independent as possible. This is noticeable when it comes to taking a shower and dressing himself which has been fairly recent. On the rare days when the weather is dry they have taken him out in his wheelchair to the local shop, I am hoping for more trips out this summer for him when we move to a less hilly part of our town where there is more for him to be involved in. The carers' three visits a day are always welcome, we both enjoy seeing them and without fail they all offer a professional and friendly service. I congratulate the company on their selection of staff and the ongoing training provided.

Professional, reliable and caring staff.

The main function was to assist mum with a shower on those days, everything else I did. Must say, all three female carers were excellent, caring, helpful, motivating and professional standard throughout, punctual and reliable. Mum and I had a good rapport with them. Thank you.

The staff at Quality Healthcare, were so good looking after my Husband. They were all very professional and so caring ,but above all very happy and a pleasure to welcome into our home. My husband enjoyed the conversations and laughter that was always part of the visit. Not only did they help my husband they were so supportive and helpful to me I will and have recommended Quality Healthcare as a excellent caring agency

The staff at Quality Healthcare were brilliant looking after my mother. They were kind, patient, attentive, professional and treated her with respect and dignity. They always asked what her priorities were for each visit and worked well together to make sure she had everything she needed, including conversation and laughter! Visits never felt rushed but were efficient, and the staff even took Mum into her garden, if that was what she wanted, so she could appreciate the outdoors safely without risking a fall. Quality Healthcare communicated well with us as family members/carers, and kept us updated through their app, or phone calls when necessary. The app was particularly useful for me being able to tell Mum which staff members were coming and exactly what time the visit was planned so she could plan when her friends might be able to visit without being interrupted. I would highly recommend Quality Healthcare. They brought reassurance, enormous support, warmth and brightness to my Mum.

A cheerful, flexible, caring team, respectful my person and property. They are happy at short notice to change that which has been arranged to accommodate me. They always ask before they do anything even if it is something that has been done a number of times.

I have met many carers in the past 6 years and none of them can compare with this company. They are so far ahead of the competition that I feel sorry for those people who are using other providers. These people are simply the best in every category - and as people they 100% trustworthy and reliable. If you are working with others, stop and switch to these people.

Excellent level of care given. Good on-the-spot communication to confirm details of dates/timings/carers. Email communication also quick and effective. Very understanding of the needs of my husband as well as me - flexibility with dates and times enabling our requests to be fulfilled. Excellent adaptation to medication regime due to recent procedure - carers have been brilliant!

We are very impressed with my father's main carer. She goes above and beyond her duty and I am 100% confident that my father is safe and looked after properly in her care. Some of the other staff haven't been as great such as asking to leave early even though he still needs support. However, the rest are really good too and I'm happy with the care he has been given this far.

The manager and his team were wonderful in looking after me during a very hard time in my life. The care and support provided was exceptional. They provided support with personal care and medication. Thank you everyone.

The carer turns up when expected. Chats to mum and helps with tasks. Contact with the Quality Healthcare Agency head office is easy and response is always promptly delivered. Flexible with changes in caring needs.