Peaches Health and Social Care Ltd

As the Director, Registered Manager and Nominated Individual of Peaches Health and Social Care Ltd, I provide strategic leadership, regulatory oversight, and operational excellence across all domiciliary and supported living services. This role ensures that the organisation delivers safe, trauma-informed, person-centred care that meets the requirements of the Care Quality Commission (CQC), local authority commissioning standards, and all relevant legislation.
I am accountable for the overall quality, governance, performance, and culture of the service, ensuring that individuals receive compassionate, empowering, and outcome-focused support.

Key Responsibilities

1. Strategic Leadership & Organisational Direction
- Provide clear strategic vision and direction for the organisation, ensuring sustainable growth and high-quality service delivery.
- Lead the development and implementation of business plans, service models, and operational frameworks aligned with regulatory and commissioning expectations.
- Represent the organisation in professional forums, commissioning meetings, and multi-agency partnerships.
- Drive innovation, continuous improvement, and evidence-based practice across all service areas.

2. Regulatory Compliance & Governance

- Fulfil all statutory responsibilities as the CQC Registered Manager and Nominated Individual.
- Ensure full compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, CQC Fundamental Standards, and all safeguarding legislation.
- Maintain robust governance systems, including audits, risk management, incident reporting, and quality assurance processes.
- Prepare for and lead CQC inspections, local authority contract monitoring, and safeguarding reviews.
- Ensure policies and procedures are current, effective, and reflective of best practice.

3. Operational Management

- Oversee day-to-day operations of domiciliary and supported living services, ensuring safe staffing, effective scheduling, and high-quality care delivery.
- Lead recruitment, onboarding, supervision, and performance management of staff, ensuring a skilled, compassionate, and compliant workforce.
- Implement trauma-informed, person-centred approaches across all care planning and support delivery.
- Ensure accurate and timely documentation, including care plans, risk assessments, MAR charts, and digital records.
- Manage budgets, resources, and operational efficiencies to maintain financial sustainability.

4. Quality, Safety & Service Excellence

- Champion a culture of dignity, respect, empowerment, and positive outcomes for all service users.
- Ensure robust safeguarding practices, including staff training, reporting, and multi-agency collaboration.
- Monitor service performance through KPIs, audits, feedback, and outcome measures.
- Lead service improvement initiatives and implement corrective actions where required.
- Ensure that all care is delivered in line with NICE guidance, sector best practice, and individual needs.

5. Stakeholder Engagement & Relationship Management

- Build strong, transparent relationships with service users, families, advocates, commissioners, social workers, and health professionals.
- Provide clear communication, collaborative problem-solving, and responsive support to stakeholders.
- Represent the organisation professionally in tender processes, contract negotiations, and commissioning discussions.
- Promote the organisation’s values, reputation, and commitment to high-quality care.

6. Safeguarding & Risk Management

- Act as the Designated Safeguarding Lead for the organisation.
- Ensure all staff understand and follow safeguarding procedures, including reporting, escalation, and documentation.
- Oversee risk assessments, incident investigations, and learning reviews.
- Maintain a safe environment for service users and staff, ensuring compliance with health and safety legislation.

7. Leadership of Culture & Values

- Model compassionate, ethical, and inclusive leadership.
- Embed trauma-informed, person-centred, and strengths-based approaches across the organisation.
- Promote equality, diversity, and human rights in all aspects of service delivery.
- Foster a culture of openness, learning, accountability, and continuous improvement.

Essential Skills & Competencies

- Extensive experience in health and social care leadership, including regulated services.
- Strong understanding of CQC regulations, safeguarding frameworks, and sector legislation.
- Excellent communication, negotiation, and relationship-building skills.
- Proven ability to lead teams, manage change, and deliver high?quality outcomes.
- Strategic thinker with strong operational capability and attention to detail.
- Ability to work collaboratively with commissioners, professionals, and families.
- Commitment to trauma-informed, person-centred practice.

Professional Accountability

As the Director, Registered Manager and Nominated Individual are accountable to the CQC, the Board of Directors, and commissioning bodies for ensuring that Peaches Health and Social Care Ltd operates safely, ethically, and in full compliance with all regulatory requirements.