Support Worker

Job summary

Main Responsibility:

To be part of a team in providing support for Service Users with enduring mental health problems and, or, learning difficulties within the Community in line with the individual’s person centred plan.

Specific Tasks:

• To assist with the planning and co-ordination of the delivery and support services to Service Users ensuring that personal, physical, emotional, social and spiritual needs are met.
• To ensure that the service provides opportunities for Service Users to exercise determination and choice and to participate in the life of a wider community.
• To comply with the General Social Care Council Code of Conduct for Social Care Workers.  To ensure that the personal dignity of all Service Users is upheld and respected.
• To contribute to the development of, and assist, with the implementation of individually planned programmes of support and activities according to each Service Users needs.
• To develop a good working relationship with the Service User and, when appropriate, use their families, friends and advocates.
• Undertake direct tasks and participate in shift patterns as required.
• Undertake any reasonable tasks related to the provision of support as required by the Line Manager.

·  To report any problems/changes/complaints concerning the service or Service User to the Line Manager.

·  As and when designated by your Line Manager, complete the required paperwork for the service in their absence.

Helping Service Users with daily living skills including:-

• Assisting with budgeting monies and help with paying utility bills.
• In some cases, assist with personal hygiene and washing etc. Assistance is also needed with shopping, cleaning of their home, preparation of meals and laundry.
• Administration of prescribed medication.
• Remaining non-judgmental and reporting concerns to your Line Manager.
• Making daily entries in the appropriate documentation.
• Attending training and supervision sessions and accepting guidance from senior staff.

General

To uphold all policies and procedures as defined in the Human Resources and 

• Quality Management systems.
• To treat all people with dignity and respect, always promoting an environment free from bullying, harassment and intimidation.
• To participate in meetings or as otherwise directed.
• To act as a nominated key holder, if required.
• Any other duties as deemed appropriate by the Line Manager.

Personal Development

• To actively participate in own supervision and personal review processes in accordance with company policy.
• To undertake any training that is deemed needed and mandatory by the company.

Health and Safety

All employees are subject to the Health and Safety at Work Act and to ensure compliance employees should:

• Take reasonable care for the health and safety of self and other persons who may be affected by your acts or omissions at work;
• Co-operate with the Company to ensure that regulations are adhered to by staff and visitors;
• Undertake duties and responsibilities in full accordance with the Company’s Health and Safety Policy and Procedures;
• Co-operate with Policies and Procedures to enable the Company to comply with its obligation under Health and Safety legislation;
• Not interfere with or to misuse anything provided in the interests of health and safety or welfare;
• Report immediately to your line manager or designated person any defects in equipment or the working environment.

This job description is a guideline and is no way restrictive or definitive. It is subject to regular review.