Mountbatton Care Ltd

62-68 Strand Road, Bootle L20 4BG
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9.7 8 Reviews
  • Mountbatton Care Ltd, Bootle
Mountbatton Care is a family-run care provider with over 20 years of experience in delivering compassionate, high-quality support to individuals in the comfort of their own homes. With deep roots in family values, Mountbatton Care is built on a foundation of respect, kindness, patience, and integrity—principles that guide every aspect of the service they provide.

The team at Mountbatton Care understands that no two individuals are the same, which is why they specialise in delivering bespoke care tailored to the unique needs of each client. Whether supporting older adults, individuals with disabilities, or those recovering from illness, their approach is always consistent, friendly, and person-centred.

All care is provided by fully trained and thoroughly vetted staff, ensuring peace of mind for clients and their families. Each member of the team shares a genuine passion for helping others and is committed to upholding the highest standards of care.

As a family business, Mountbatton Care prides itself on its approachable nature and personal touch. They are always at the end of the phone—ready to listen, support, and adapt services as needs evolve. Their dedication to building meaningful, long-term relationships with clients and families is what truly sets them apart.

At Mountbatton Care, it’s not just about providing support—it’s about enriching lives with warmth, dignity, and trust. Their tailored approach ensures every individual receives care that reflects who they are, empowering them to live comfortably, independently, and with confidence in their own home.

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24

Calls can be tailored for the individual but are usually based on 30 minute, 45 minute or 1 hour calls. We can provide up to 4 calls a day, or more if needed. We also offer night sits.

These prices are only a guideline, please contact Mountbatton Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Mountbatten Care Ltd

Person in charge

  • Martin Croston (Managing Director)

Admission Criteria

  • N/A
9.7

Mountbatton Care Ltd has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years.
Over all time Mountbatton Care Ltd has 8 reviews.

Overall Experience
  • 7
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Date Published
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  • 7
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Reviewer Connection to Mountbatton Care Ltd
  • 2
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Total of 8, showing 1-8
Review from Jamie H (Client) assisted by family/friend published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are great for me because they make me feel safe. I like being rolled and they make me laugh and their stories make me smile. Furthermore, the carers are always on time and are flexible in terms of timing, tasks and are extremely friendly. At weekends, the carers allow me lay-ins by coming
later. I love having my carers.
Reply from Jade Monaghan, Training Manager at Mountbatton Care Ltd

Thank you so much for sharing this lovely feedback. We're delighted to hear our carers make you feel safe, supported and bring smiles to your day. Your kind words mean the world to our team, and we'll make sure they know how much they are appreciated.

  • Staff
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Review from J C (Wife of Client) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers visited four times daily to care for my husband after his hospital discharge at the end of May. Without exception all carers were friendly, able and confident. They all engaged well with my husband and myself and treated him respectfully and with care. I've had little contact with service managers,
so cannot comment on the quality of this (below) or value for money (below) as I have no idea of the costs involved.
Reply from Jade Monaghan, Training Manager at Mountbatton Care Ltd

Thank you so much for your kind words. We're really pleased to hear that our carers supported both you and your husband with friendliness, respect, and confidence during such an important time. We'll make sure your lovely feedback is shared with the team, as it means a lot to them.

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Review from Joanne D (Daughter of Client) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been with Mountbatton Care for a few years and have never had a problem. Lovely girls.
Reply from Jade Monaghan, Training Manager at Mountbatton Care Ltd

Thank you so much for your kind words! We're so glad to hear you've had a positive experience with us over the years. We'll be sure to pass your lovely message on to the team - they'll be thrilled!

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Review from Sue H (Mother of Client) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my husband have a great relationship with all of our son's staff. They provide him with excellent care. He has managed to lose weight with their help and has a healthy diet. They take him to the gym 3 times a week and church on Sundays. He has lots of walks and other activities that they
support him with. I can contact Mountbatton Care anytime I have concerns.He is very happy with their support and no longer stressed and anxious. I can't praise them highly enough.
Reply from Jade Monaghan, Training Manager at Mountbatton Care Ltd

Thank you so much for your kind words - we're truly touched by your feedback It's fantastic to hear that your son is happy, healthy, and thriving with our support. Building strong, trusting relationships with families is so important to us, and we're so pleased to know that you and your husband feel connected and supported.We're incredibly proud of your son's progress - from his healthy lifestyle to enjoying the gym, church, and walks - and we feel privileged to be part of his journey. It's lovely to hear that he's feeling more relaxed and less anxious, as this is exactly what we strive for.Thank you again for taking the time to share your experience - your words mean so much to the whole team.

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Review from K K (Daughter of Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service that has been provided by yourselves has been very good the staff have been respectful polite and very efficiency always taking care with personal care and take time to listen and communicate effectively to my mother they had been delightful encouraging and she is always happy to see
them they lift her mood and make parts of her day with purpose to her life at home.
Reply from Jade Monaghan, Training Manager at Mountbatton Care Ltd

Thank you so much for your kind words! We're absolutely delighted to hear that your mother feels supported, respected, and uplifted by our team - that truly means the world to us.We'll make sure to pass your lovely comments on to the team - they'll be over the moon! Thank you again for sharing your experience - it's a pleasure to support your family.

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Review from Bryan F (Husband of Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are pleasant and easy-going.
They are helpful in every way-always willing to assist with a smile and go the extra mile when needed. The team is both efficient and caring, showing compassion in their work. Overall, their professionalism combined with a kind-hearted approach makes this
care service truly outstanding
Reply from Jade Monaghan, Training Manager at Mountbatton Care Ltd

Thank you so much for your wonderful feedback! We're incredibly proud to have a team that not only delivers professional, high-quality care but also brings warmth, kindness, and genuine compassion to every visit.Your kind words mean the world to us - and we'll be sure to share them with the whole team. Thank you again for taking the time to share your experience - we're truly grateful for your support!

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Review from Pat F (Wife of Client) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really caring staff, nothing too much trouble. I found all the carers that assisted my husband, to be really dedicated people. Their work was given with kindness and professionalism, and always aware of my husband's dignity. I can’t praise them enough, even their manager and staff came out to fill a
gap as my husband came out of hospital a bit earlier on the day of discharge and was in need of a lunchtime visit, they filled the gap. I would not hesitate to recommend them. I can’t thank them enough!
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Review from S N (Brother of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My brother was left without heating for fifteen months or more and my brother reported he had been assaulted by a care worker. My brother looked scruffy too on visiting him and they stopped him from having a phone to contact his family and we all know why because they are mistreating him.
  • Staff
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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Mountbatton Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Mountbatton Care Ltd is calculated as follows: ( (38 Excellents x 5) ) ÷ 38 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mountbatton Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (4)

James

James Croston

Job Title: Operations Manager Joined: 2016

?? Monday Meet the Team: James ??


This week, we’re proud to introduce the heart of our operations — James, our passionate, dedicated, and hardworking Operations Manager here at Mountbatton Care! ????


With an incredible 19 years of experience in care, James has truly done it all — from starting out as a support worker to working in domiciliary care, and building vast experience with both children with learning difficulties and vulnerable adults. His journey is one of growth, compassion, and commitment.


James embodies everything Mountbatton Care stands for:
- Personalised care
- Proactivity
- Dignity
- Community


He’s not just a manager — he’s a leader. ?? Known for his down-to-earth nature, decisive action, and hands-on approach, James is the person everyone turns to in a crisis, and the one who leads with heart and respect every single day.


Always putting people first, James ensures the individuals we support are at the very centre of everything we do. Whether he’s resolving challenges, motivating the team, or stepping in to support on the ground, he never stops going the extra mile.


We’re incredibly lucky to have James leading both our Supported Living and Domiciliary Care services.

Lisa

Lisa Stockton

Job Title: Domiciliary Care Manager Joined: 2007

Meet the Team – Lisa
Say hello to Lisa, our Domiciliary Care Manager – and an all-round Mountbatton superstar!


Caring, diligent, and always putting clients first, Lisa is known for her quick action, warm nature, and absolute dedication to the people we support. Whether she’s handling the day as our finance manager, managing our dom care team in the afternoon, or rolling up her sleeves as a carer at the weekend, Lisa does it all with heart and purpose.


Staff love her for her approachable and friendly attitude, and the individuals she supports describe her as kind, calm, and comforting.


We’re so lucky to have such a multi-talented and compassionate professional leading from the front – thank you, Lisa, for everything you do!

Rav

Rav Singh

Job Title: Care Co-Ordinator Joined: 2016

Meet Rav – Our Outstanding Care Co-ordinator


Rav has been an integral part of the Mountbatton Care family since 2016, bringing with him over 20 years of rich and varied experience in the care sector. His impressive CV includes supporting people experiencing homelessness, caring for the elderly, and working with individuals with complex learning needs.


Rav is everything you’d want in a care co-ordinator – friendly, approachable, honest, and always ready with a smile (and a good laugh!). His natural charm is impossible to resist, and he has a genuine talent for connecting with both staff and clients. A brilliant listener and a pillar of support, Rav is deeply committed to ensuring our care is compassionate, personal, and always delivered to the highest standard.

Lauren

Lauren McKetterick

Job Title: Field Care Supervisor Joined: 2016

Meet Lauren – Our Exceptional Field Care Supervisor


Lauren has been a valued member of the Mountbatton Care team since 2016, bringing with her an incredible 18 years of experience in the care sector. Known for her calm, professional approach and depth of knowledge, Lauren is a true leader in the field and a trusted support to both clients and staff.


Her caring nature, quiet confidence, and ability to remain composed under pressure make her an inspiration to those around her. People naturally gravitate toward Lauren—clients love her warmth and reliability, and staff know they can count on her for a listening ear and sound advice.


Lauren’s dedication to providing outstanding, person-centred care shines through in everything she does. We’re proud to have her as part of our team.

Frequently Asked Questions about Mountbatton Care Ltd

What Type of Services does Mountbatton Care Ltd offer?

Mountbatton Care Ltd offers Home Care.

How many Carers does Mountbatton Care Ltd employ?

Mountbatton Care Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mountbatton Care Ltd to verify any information. View our terms and conditions. Mountbatton Care Ltd has an Enhanced Service - more info.