Domiciliary Care Manager

Job summary

Do you currently hold a Level 5 Health & Social Care qualification, or a Level 4 with a willingness to work towards Level 5?

We are currently recruiting for an experienced and motivated Domiciliary Care Manager to support the delivery and growth of our high-quality domiciliary care services in Newport, South Wales. This is a fantastic opportunity to join a supportive and committed team, with a focus on maintaining regulatory standards, enhancing care delivery, and leading staff development.

The successful candidate will work closely with the Registered Manager and play a key role in ensuring compliance with CIW (Care Inspectorate Wales) regulations. You will oversee day-to-day operations, contribute to audits and quality assurance processes, and provide leadership and support to care staff and clients.

Key Responsibilities:

• Support the Registered Manager in ensuring compliance with CIW regulations

• Build and maintain strong relationships with care staff and clients

• Liaise with social workers and community teams to support business continuity and growth

• Oversee quality assurance systems, audits, and spot checks

• Complete care plans, risk assessments, staff competencies, and supervisions

• Assist in covering management duties during absences or leave

• Cover care calls when necessary to ensure service continuity

• Appropriately manage and respond to complaints, incidents, and concerns

Essential Requirements:

• Registered with Social Care Wales (SCW) as a manager

• Hold a Level 5 Health and Social Care Management Qualification, or a Level 4 with a willingness to work towards Level 5

• A minimum of 1 year of management experience in domiciliary care

• Strong knowledge of care regulations and quality standards

• Excellent written and verbal communication skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and internal care systems

• Ability to work independently and proactively

• Exceptional organisational and problem-solving skills

Benefits:

• Company pension scheme

• On-site parking

• Company events

• Supportive team environment

• Career development opportunities