Ultra Care Health Professionals

Office 27, Orion Suite, Newport NP20 2AQ
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9.8 12 Reviews
  • Ultra Care Health Professionals, Newport
Ultra Care Health Professionals is a family-run company dedicated to transforming lives through health and wellness. Established in 2018, Ultra Care has been providing exceptional domiciliary care services across the Gwent region (Torfaen, Newport, Caerphilly, Monmouthshire, Blaenau Gwent) and the Cwm Taff Morgannwg region (Bridgend County Borough, Rhondda Cynon Taff County Borough, Merthyr Tydfil County Borough). The team specialises in enhancing the well-being and independence of individuals through tailored care.

Services include condition-led care, live-in care, respite care, emergency care, personal care, and supported living. Expert support is also available for individuals with mental health issues and learning disabilities, focusing on promoting independence and improving quality of life. Fully trained, DBS-checked carers assist with medication management, meal preparation, shopping, cleaning, and symptom management.

Ultra Care Health Professionals was rated GOOD in a June 2024 CIW inspection, reflecting a commitment to excellence. Competitive rates are available with no upfront costs or long-term contracts, and visits start from 30 minutes a week. 24-hour emergency care is also provided for peace of mind.

Contact 01633 847690 or visit www.ultracarehealthprofessionals.com to learn more about these high-quality care services.
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Care Provided by Ultra Care Health Professionals

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Please get in touch for further information regarding pricing.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Ultra Care Health Professionals Ltd

Person in Charge

  • Georgina Chidembo (Service Manager)

Ultra Care Health Professionals Reviews (12)

9.8

Ultra Care Health Professionals has a Review Score of 9.8 (9.806) out of 10, based on 12 reviews in the last 2 years.
Over all time Ultra Care Health Professionals has 12 reviews.

Overall Experience
  • 11
  • 1
  • 0
  • 0
  • 0
Date Published
  • 12
  • 7
  • 8
  • 12
  • 0
Reviewer Connection to Ultra Care Health Professionals
  • 5
  • 3
  • 2
  • 1
  • 1
Total of 12, showing 1-12
Review from Kate A (Daughter of Client) published on 25 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great experience of Ultra Care. Very caring and passionate carers, friendly, chatty, bending right down to Mums level to talk to her. They let Mum lead with her mood very understanding if she was down and always loved a joke or a sing with them when she was up. Mum was very fond of them all.
She
liked Georgina and Albert and thought they were very capable and ran a very tight ship!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ceinwen J (Daughter of Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very pleasant and helpful. Also very patient.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G T (Client) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfied with my care by Ultra.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B O (Husband of Client) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaint about the service provider. From the initial assessment to the daily care provided. On the occasions that the carer is late they usually telephone although each carer has an identity badge. I would suggest that their name is 'clearly' displayed on their tunic.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Diane P (Client) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Im very happy with the all the girls Ive met. Very helpful
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Richard V (Client) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class service staff friendly, polite and carers pleasurable to receive them in our home, would recommend them to others.
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  • Treated with Dignity
  • Value for Money
Review from Donald C (Husband of Client) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very obliging and line up to their name. I have great admiration for them and the work that they do.
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen B (Daughter of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the care provided to be of a very high standard. Carers consistently show the utmost dignity, respect care and compassion for my mum. They are always professional taking all aspects of their work seriously. They always appear cheerful and friendly and sensitive to mums needs.
The management
team are helpful and are
quick to respond to my messages on the app offering advice and making suggestions.
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  • Treated with Dignity
  • Value for Money
Review from Marie T (Client) assisted by family/friend published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are excellent. Can't fault them. They are very good at their job. Can't say a bad word against them.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Yvonne E (Client) assisted by family/friend published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are polite, caring and professional at all times.
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  • Treated with Dignity
  • Value for Money
Review from Paul T (Power of Attorney of Client) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In a single word-brilliant. Great care and service for a fragile old guy.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from G M (Wife of Client) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care assistants are very friendly and cheer us up during their visits. All tasks are carried out well and staff pay attention to detail. The only negative comment I have is that timekeeping can be a little erratic.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Ultra Care Health Professionals is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Ultra Care Health Professionals is calculated as follows: ( (59 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ultra Care Health Professionals is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

No image found

Georgina Chidembo

Job Title: Registered Manager Joined: 2016

Georgina is our registered manager and director.

No image found

Albert Chidembo

Job Title: Director Joined: 2016

Albert is our director.

Frequently Asked Questions about Ultra Care Health Professionals

What Type of Services does Ultra Care Health Professionals offer?

Ultra Care Health Professionals offers Home Care.

How many Carers does Ultra Care Health Professionals employ?

Ultra Care Health Professionals employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ultra Care Health Professionals to verify any information. View our terms and conditions. Ultra Care Health Professionals has an Enhanced Service - more info.