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Home care reviews you can trust

When you're looking for home care, other people's experiences can give you valuable insight into what a provider is truly like.

homecare.co.uk brings together reviews from people receiving care, their families and others with first-hand experience. Every home care provider can receive reviews on our website, whether they have a free profile or pay for additional services.

We check every review before it's published, to ensure you can read real experiences alongside the facts and build a clearer picture of the care each provider offers.

2015

Year homecare.co.uk reviews launched

101,923

Verified reviews

1,600+

Reviews verified every month

70+

Verification checks completed on every review

Why homecare.co.uk reviews matter

Reviews reveal the day-to-day experience of home care in a way regulatory inspection reports can't.

They help you understand what receiving care at home is really like, including the quality and reliability of care, value for money, and overall experience.

Our reviews are designed specifically for home care, covering 9 areas that matter when choosing a home care provider, compared with just 2 generic rating categories on Google. This gives you more relevant detail to help you compare providers with confidence.

80% of care seekers tell us our reviews are extremely or very important when choosing care.

Pie chart showing how important reviews on homecare.co.uk were when choosing home care: 45% extremely important, 35% very important, 13% moderately important, and the remainder slightly important or not at all important

Every review is verified

We check every review before it is published.

Our systems identify suspicious activity, while our Reviews Team investigates anything requiring a closer look.

Every year, hundreds of reviews that don't meet our strict verification guidelines are not published.

We verify that reviews are:

  • From real people
  • Based on genuine experiences
  • Free from conflicts of interest
  • Compliant with our review policy
“Choosing home care for someone you love is a deeply personal decision. That's why we invest so much in verifying reviews, so families can trust what they read when it matters most.”
Will Blackwell

Will Blackwell

CEO, homecare.co.uk

Real reviews from families

Care Quality Commission (CQC Rating)

Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood

Reviews and regulatory ratings

Regulatory ratings, such as those from the CQC, are an important part of choosing a home care provider. Reviews add another valuable perspective.

Regulators assess care standards and compliance. Reviews share the everyday experiences of people receiving care and their families.

We show the relevant regulatory rating on every home care provider profile, alongside their reviews, so you can easily consider both when comparing your options.

How homecare.co.uk review scores work

Each home care provider receives a review score between 1 and 10, based on its verified reviews. The higher the score, the more positive the feedback from people receiving care and their families.

A provider's review score reflects:
  • The ratings given in its reviews
  • The number of reviews received
  • How recent those reviews are

The score is a useful starting point for comparing home care providers. The reviews themselves give you the fuller picture.

Understand what matters most to you

An overall score can help you compare providers, but the detail behind it is just as important.

Our reviews cover the areas that matter when choosing home care, including staff, care quality, management, being treated with dignity and value for money. This helps you look beyond the headline score, understand people's experiences of a provider and focus on what matters most to you or your loved one.

  • Overall Experience
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

The homecare.co.uk Top 20 Awards

Each year, we celebrate the Top 20 home care providers in every region, as well as the home care groups most highly rated by clients and their families.

The homecare.co.uk Top 20 Awards are based entirely on verified reviews from people with first-hand experience of the care provided, giving you genuine insight into the home care services people value most.

Every home care provider listed on homecare.co.uk is eligible for an award, whether they pay for additional visibility or not. This means the results are driven by reviews, giving you a fair and honest picture of people's experiences of home care.

View latest winners
homecare.co.uk Top 20 Awards 2026