carers were very attentive with my mum even classing one of them like a daughter.Angela S(Daughter of Client/Service User)
My caregivers know exactly what I need - they are intuitive and organised and have a great routineHugh N(Client / Service User)
carers were very attentive with my mum even classing one of them like a daughter.Angela S(Daughter of Client/Service User)
My caregivers know exactly what I need - they are intuitive and organised and have a great routineHugh N(Client / Service User)
Home Instead (Cuffley, Cheshunt & Harlow) understands that home is where loved ones feel happiest. They passionately believe that age should be celebrated and that everybody should be able to live happily, comfortably and independently at home in the safety and warmth of their own familiar surroundings, even if that requires a helping hand from time to time.
Home Instead provides the highest quality personalised care which is tailored to the...
Home Instead (Cuffley, Cheshunt & Harlow) understands that home is where loved ones feel happiest. They passionately believe that age should be celebrated and that everybody should be able to live happily, comfortably and independently at home in the safety and warmth of their own familiar surroundings, even if that requires a helping hand from time to time.
Home Instead provides the highest quality personalised care which is tailored to the needs of you and your family and always in accordance with your wishes. The care at home fits around you and your family’s life; it is tailored, flexible and convenient. Whether it is a few hours of help around the house, companionship or personal care such as getting dressed and bathed, or more extensive round-the-clock care, they will work hand-in-hand to meet the needs of you and your family members.
Their highly trained CAREGivers are selectively matched to you based on your interests and deliver care with compassion, dignity, love and respect.
Their mission is to have a genuinely positive impact on the lives of everyone who they care for and to deliver the best quality in-home care so that families can relax knowing that their loved ones are well looked after and able to live happy and fulfilled lives.
The care they provide includes:
• Companionship
• Home help
• Personal care
• Dementia care
Companionship care can be anything from having a cup of tea and a chat, reminiscing, taking part in activities, walks, taking elderly clients shopping or to appointments such as the GP.
Home help includes meal preparation and help around the house to keep it clean, tidy and safe so that elderly clients can live independently for as long as possible.
Care Provided by Home Instead (Cuffley, Cheshunt & Harlow)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£31.50 - £38
Live in fees available upon request.
The price(s) shown are provided by the agency. Contact Home Instead (Cuffley, Cheshunt & Harlow) for full pricing details and T&Cs.
Contact Home Instead (Cuffley, Cheshunt & Harlow) to get a personalised quote:
Home Instead (Cuffley, Cheshunt & Harlow) has a Review Score of 9.9 (9.852) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Cuffley, Cheshunt & Harlow) has 45 reviews.
Reviewer Connection to Home Instead (Cuffley, Cheshunt & Harlow)
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Showing 45 reviews matching selected criteria
Review from Martin S (Son of Client) published on 14 September 2026 Submitted via Website•
Overall Experience
Put simply, we were on the verge of considering Care Home options for our Mum. A last ditch effort to find a solution to enable her to stay at home led us to Home Instead Cuffley, and after 5 weeks we have got our Mum back. From the dedication and care given by the small core team of carers,...
Put simply, we were on the verge of considering Care Home options for our Mum. A last ditch effort to find a solution to enable her to stay at home led us to Home Instead Cuffley, and after 5 weeks we have got our Mum back. From the dedication and care given by the small core team of carers, through to the expert advice and guidance from the office team, it has been flawless and we can't thank them enough. Life-changing.
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Review from Sandy S (Daughter of Client) published on 10 September 2026 Submitted via Website•
Overall Experience
My Dad has received wonderful care from Home Instead. At first, he was extremely reluctant about having carers at all, but the team showed incredible patience and understanding. They gradually introduced the right people who gently persuaded him, and now he's comfortable with just the right number...
My Dad has received wonderful care from Home Instead. At first, he was extremely reluctant about having carers at all, but the team showed incredible patience and understanding. They gradually introduced the right people who gently persuaded him, and now he's comfortable with just the right number of visits each day.
What sets Home Insted in Halrow apart is the care team's genuine kindness. They go beyond basic care, and do things like creating an area for him to sit in his garden for lunch or notice when he is having sensory issues with some of his clothes. They even fill the bird feeder to give him something enjoyable to watch. They've truly made a world of difference for my dad and have also reduced the stress I have in dealing with all his problems. I couldn't recommend them more highly.
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Review from K P (Daughter of Client) published on 22 July 2026 Submitted via Website•
Overall Experience
I don't usually post reviews, but I wanted to share how grateful I am for the incredible support my mum and I have received from Home Instead Care.
When I needed emergency care for my mum, who has Alzheimer's, I felt completely overwhelmed and didn't know where to turn. From my very first...
I don't usually post reviews, but I wanted to share how grateful I am for the incredible support my mum and I have received from Home Instead Care. When I needed emergency care for my mum, who has Alzheimer's, I felt completely overwhelmed and didn't know where to turn. From my very first conversation with Sue, I felt reassured that my mum was in good hands. The team worked quickly to put the right care in place and have been amazing ever since. The carers go above and beyond every day, providing not only excellent personal care but also helping with household tasks and offering genuine companionship. Communication is fantastic, giving me complete peace of mind that my mum is safe, happy and well cared for.
A huge thank you to everyone at Home Instead -from the carers to the admin team. Your kindness, professionalism and dedication have made such a difference to our lives. I cannot recommend you highly enough
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Review from J B (Son of Client) published on 2 February 2026 Submitted via Website•
Overall Experience
Having only just met Sue, I was immediately aware of her kind and caring nature. She showed my mum respect and gave her time and space to talk. It was so nice to see. Thanks again Sue.
I look forward to working with you and your team in the coming months.
Having only just met Sue, I was immediately aware of her kind and caring nature. She showed my mum respect and gave her time and space to talk. It was so nice to see. Thanks again Sue.
I look forward to working with you and your team in the coming months.
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Review from Carol F (Wife of Client) published on 15 December 2025 Submitted via Postal Card•
Overall Experience
Home Instead is the 2nd care agency that I have used for my husband, so I feel that I can compare agencies. Yes, Home Instead is more expensive, but I have found that everything is much more efficient (office), conscientious, caring, and reliable (carer). When my husband is with his carer, I do not...
Home Instead is the 2nd care agency that I have used for my husband, so I feel that I can compare agencies. Yes, Home Instead is more expensive, but I have found that everything is much more efficient (office), conscientious, caring, and reliable (carer). When my husband is with his carer, I do not have to worry, I know that he is in safe, caring hands.
Our carer helps us in so many ways as we travel along this most difficult of our journeys. He is a godsend.
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Review from E P (Son of Client) published on 20 November 2025 Submitted via Website•
Overall Experience
Over the last week, we've had to call in Home Instead to give us extra service due to unexpected illness to my stepmother, also my dad's primary caregiver. Everyone I've interacted with has been responsive, proactive and most importantly, treated my father with the affection and care he deserves....
Over the last week, we've had to call in Home Instead to give us extra service due to unexpected illness to my stepmother, also my dad's primary caregiver. Everyone I've interacted with has been responsive, proactive and most importantly, treated my father with the affection and care he deserves. At what has been a difficult time, Sue, Maxine, Carlene and Chris have fully stepped up. Thank you so much for keeping my dad safe.
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Review from Nigel G (Son of Client) published on 17 November 2025 Submitted via Website•
Overall Experience
Home Instead were recommended to us over a year ago and we have been using their services ever since. Initially, Mum was not interested in receiving regular visits from people she viewed as 'strangers', however we were keen for here to receive regular visits to fill in when my sisters and I were...
Home Instead were recommended to us over a year ago and we have been using their services ever since. Initially, Mum was not interested in receiving regular visits from people she viewed as 'strangers', however we were keen for here to receive regular visits to fill in when my sisters and I were unable to visit. Circumstances prevailed which enabled us to introduce 2 visits a week by Home Instead and we recently increased this to 3 visits. Mum's attitude has totally changed over this period and she really enjoys their companionship. The service Home Instead provide is excellent as are the staff who visit, communication is brilliant either via the app or dropping into their office for a quick chat. I would highly recommend their services.
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Review from Lyn P (Daughter of Client) published on 10 November 2025 Submitted via Website•
Overall Experience
Excellent service and exemplary care - Can't praise the Home Instead team enough. They have taken excellent care of our Dad over the last year, dealing with interruptions caused by hospital stays and stepping up for extra care when needed. Staff are always caring, respectful and polite really...
Excellent service and exemplary care - Can't praise the Home Instead team enough. They have taken excellent care of our Dad over the last year, dealing with interruptions caused by hospital stays and stepping up for extra care when needed. Staff are always caring, respectful and polite really wonderful. Thank you.
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Review from Richard C (Son of Client) published on 6 November 2025 Submitted via Website•
Overall Experience
I don't think I can add much more than has already been said. My father was very reluctant client to start with. However the team have worked hard to build trust with my father and have made massive gains. Which has resulted with my father gaining the care he needs.
There has been great...
I don't think I can add much more than has already been said. My father was very reluctant client to start with. However the team have worked hard to build trust with my father and have made massive gains. Which has resulted with my father gaining the care he needs. There has been great communication and the team have reacted quickly to any little situations that have arisen. I feel I have been very lucky in finding Home Instead, they have given me the reassurance I needed, as I work away a lot and knowing they are there has taken the pressure off of me.
Thank you
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Review from David S (Son of Client) published on 2 October 2025 Submitted via Website•
Overall Experience
Excellent service - every staff member I came into contact with was highly professional and very caring. My mum has a range of needs, and before she had to finally go into a care home, she had two years of care with Home Instead and they were incredible. My mun formed really lovely and meaningful...
Excellent service - every staff member I came into contact with was highly professional and very caring. My mum has a range of needs, and before she had to finally go into a care home, she had two years of care with Home Instead and they were incredible. My mun formed really lovely and meaningful friendships with many of her carers, who without exception would go the extra mile for her. It gave me great peace of mind to know she was so well and reliably looked after. I can say with some confidence how just good Home Instead are because I am able to compare them to the previous eight years of care with other providers in the local area, some of whom were okay - but all were unreliable (and sometimes they wouldn't turn up at all). Not a problem with Home Instead, who provided well over 1000 hours of care for us without fault.
So yes, you can get cheaper care providers, but you can't get better.
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Review from R S (Client / Service User) published on 28 August 2025 Submitted via Website•
Overall Experience
All carers and office staff have always been Very helpful in all my needs cleaning and hygiene and on my road to rebilitation and recovery. It is a very friendly service and alway there to help with anything I need. I would highly recommend the service
All carers and office staff have always been Very helpful in all my needs cleaning and hygiene and on my road to rebilitation and recovery. It is a very friendly service and alway there to help with anything I need. I would highly recommend the service
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Review from Carlie r (Daughter of Client) published on 3 April 2025 Submitted via Website•
Overall Experience
I can not thank this company enough. They were extremely accommodating when I needed a short notice care package for my dad who had come out of hospital and I was not coping with the amount of care he needed.
The package was put in place extremely quickly and everybody that I have had dealings...
I can not thank this company enough. They were extremely accommodating when I needed a short notice care package for my dad who had come out of hospital and I was not coping with the amount of care he needed.
The package was put in place extremely quickly and everybody that I have had dealings with has been kind and compassionate with no judgement at all. I would particularly like to point out a carer who formed an instant bond with my dad and made a very independent man feel at ease with the sudden amount of care that he needed.
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Review from Debbie G (Daughter of Client) published on 26 March 2025 Submitted via Website•
Overall Experience
I really can't praise the team at Hone Instead enough. They have provided an absolutely excellent service. Everyone on the end of the phone is so kind, friendly and helpful. The manager, has been so incredibly helpful and responsive. We had a bit of an urgent situation and she sorted things out for...
I really can't praise the team at Hone Instead enough. They have provided an absolutely excellent service. Everyone on the end of the phone is so kind, friendly and helpful. The manager, has been so incredibly helpful and responsive. We had a bit of an urgent situation and she sorted things out for us practically overnight. Her assessment visit was so personable and gentle, instantly putting my mum at ease. And the carer for my dad, is absolutely wonderful. She felt like a member of the family, from day 1. She supports my dad with such kindness and compassion and he really loves the time she spends with him. I really could not be more happy with the service and would highly recommend it.
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Review from Helen S (Daughter of Client) published on 24 January 2025 Submitted via Website•
Overall Experience
After a difficult year with Dad due to poor health and a declining memory we finally feel that life is near normal again thanks to the help and support of the team at Home Instead. Dad, understandably, has been resistant to any kind of change and we have tried everything, it's been a real emotional...
After a difficult year with Dad due to poor health and a declining memory we finally feel that life is near normal again thanks to the help and support of the team at Home Instead. Dad, understandably, has been resistant to any kind of change and we have tried everything, it's been a real emotional roller coaster. It was important that Dad was at the center of all decisions and we didn't want him to feel that he had lost control of his life. Being in his own home was key but we had to ensure he was safe. Home Instead gave lots of advice to put things in place at home and introduced themselves gently into Dad's daily routine. He looks forward to the team arriving now and the weight off of our shoulders is huge. We now get to spend enjoyable time with Dad again.
The team are available 24/7 and I never wait more than 5 minutes for a response to an email. They are very flexible and have been super patient with some initial difficulties with Dad.
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Review from Sandra B (Client / Service User) published on 28 October 2024 Submitted via Website•
Overall Experience
At 84 years of age, I did not feel old enough to need even part-time carers, but as memory problems developed, my family urged me to take a few hours of help, and it is the best advice I have ever received.
I read a full page advert on your organization, and without considering anyone else, I...
At 84 years of age, I did not feel old enough to need even part-time carers, but as memory problems developed, my family urged me to take a few hours of help, and it is the best advice I have ever received. I read a full page advert on your organization, and without considering anyone else, I called up the office. Spoke with the manager, who came across with such warmth and caring that I immediately made an appointment for her to visit. Seven days later, my first Companion visited and we bonded immediately, I had been sent absolutely the perfect Companion. As time goes on, I know I can add more hours to my visits, and after just 2 visits, I have already added a further hour. I know I have made the right choice.
The Manager has made a few visits, and it is so pleasurable to be in her company and if there ever were a problem, I feel confident she would be able to solve it for me.
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Review from Paul S (Client / Service User) published on 28 June 2024 Submitted via Website•
Overall Experience
My wife and I both had health problems recently and needed a little help at home for a while. I am so pleased I chose Home Instead to help us out - all the staff we have encountered have been absolutely fantastic and adaptable in helping us cope in all sorts of ways from general domestic stuff to...
My wife and I both had health problems recently and needed a little help at home for a while. I am so pleased I chose Home Instead to help us out - all the staff we have encountered have been absolutely fantastic and adaptable in helping us cope in all sorts of ways from general domestic stuff to cooking and helping with the cats. Their timekeeping has been excellent and they all had a positive can-do attitude. We would not hesitate to recommend them and indeed to use them again ourselves should the need arise. Thanks also to one of the staff for putting things in place so quickly. We are very grateful indeed.
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Review from Nigel C (Son of Client) published on 20 May 2024 Submitted via Website•
Overall Experience
My dad wanted to remain in his house and did not want to go into a care home. The manager and the wonderful team helped Dad to fulfil his wish until he sadly passed in March 2024.
It was only a short period of time with Home Instead for my Dad, but the team were so good that I am now using...
My dad wanted to remain in his house and did not want to go into a care home. The manager and the wonderful team helped Dad to fulfil his wish until he sadly passed in March 2024.
It was only a short period of time with Home Instead for my Dad, but the team were so good that I am now using another branch within the group to look after my 100-year-old aunt who despite spending some time in Hospital in March is doing so well with the excellent carers.
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Review from Siobhan R (Niece of Client) published on 2 May 2024 Submitted via Website•
Overall Experience
Thanks to the continuing care and support of Home Instead Cuffley, my aunt was able to stay in her own home for a considerable length of time that would have otherwise been impossible without them.
She built up a wonderful relationship with many of her carers as her dementia progressed and her...
Thanks to the continuing care and support of Home Instead Cuffley, my aunt was able to stay in her own home for a considerable length of time that would have otherwise been impossible without them. She built up a wonderful relationship with many of her carers as her dementia progressed and her needs increased rapidly. It was abundantly clear that she felt safe and happy as her body language was always so positive around her assigned carers. It was not easy ensuring my aunt's needs were met, but the Home Instead care staff went over and above what they were paid for to ensure my aunt was settled and her anxiety levels had returned to normal prior to leaving her, especially when she fell which was very often before we had to move her to a Care Home. From a personal perspective, I was relieved to see my aunt was in good hands and that communication between care staff and the office team was sufficiently seamless to reassure me of high levels and continuity of care.
Thank you everyone.
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Review from Patricia R (Mother of Client) published on 8 February 2024 Submitted via Website•
Overall Experience
My son has had the pleasure of using Home Instead for January. The main carer in that short time has been so good with him and especially formed a bond with him. My son also trusts three members of staff in particular to understand him and also be very patient. It takes a lot of skill to be a...
My son has had the pleasure of using Home Instead for January. The main carer in that short time has been so good with him and especially formed a bond with him. My son also trusts three members of staff in particular to understand him and also be very patient. It takes a lot of skill to be a carer and the three of them have a special gift.
A member of staff at the agency I find understanding of my son's needs and if you are considering going to an agency this is the one to choose.
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Review from S H (Daughter of Client) published on 11 December 2023 Submitted via Website•
Overall Experience
We were recommended Home Instead by a friend of the family and have been very happy with the services received to date. The team are supportive, friendly and reactive to my parent's needs. My parents are not only pleased to receive their assistance but enjoy the company and interaction that they...
We were recommended Home Instead by a friend of the family and have been very happy with the services received to date. The team are supportive, friendly and reactive to my parent's needs. My parents are not only pleased to receive their assistance but enjoy the company and interaction that they provide during their visits too. Thank you.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 November 2021
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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News
There are no news items for Home Instead (Cuffley, Cheshunt & Harlow).
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Meet the Team (2)
Anita and Neena PatelJob Title Owners and DirectorsJoined 2019
We are the proud owners of Home Instead Senior Care Cuffley, Cheshunt & Harlow. We feel privileged to be part of such a remarkable network of people...
We are the proud owners of Home Instead Senior Care Cuffley, Cheshunt & Harlow. We feel privileged to be part of such a remarkable network of people who share the same passion and commitment as we do to changing the face of ageing. We strongly believe that as a community it is important to plan for, embrace and view ageing positively as the next chapter.
The most rewarding aspect of our day-to-day roles is getting to know and understand the needs of our local community and seeing the impact we make in the lives of our clients by enabling them to feel empowered and live happy and fulfilled lives in their own homes. We love meeting our clients, hearing about their unique life stories and putting in place a support network to enable them to lead exactly the kind of lives they want to lead.
We understand that finding the highest quality care that is consistent and tailored to your needs can be a challenge. It is something we personally struggled to find when our family was looking for the right care solutions for our grandmother some years ago. This has inspired us to provide the highest quality care possible, whilst at the same time being flexible to each person’s individual needs and desires. This is the type of care that we wished was available when our grandmother most needed it.
As sisters, we understand the importance of family values and working with our clients to achieve their wishes and the wishes of their family. Neena is mum to a two-year-old son. In her spare time, she enjoys cooking, reading and attending events in the local community. In her spare time, Anita enjoys mentoring, travelling, keeping fit and trying out new healthy recipes. Prior to setting-up Home Instead Senior Care, Neena was an employment lawyer for over 10 years helping clients from all walks of life to find positive solutions to complex and often even life-changing situations. Anita worked in the financial services industry.
Susan MurphyJob Title Registered ManagerJoined 2023
My name is Sue. I have worked in the Care Industry for over 20 years, starting my career as a Carer. I then worked my way up to Senior Carer,...
My name is Sue. I have worked in the Care Industry for over 20 years, starting my career as a Carer. I then worked my way up to Senior Carer, Enablement Facilitator, Care Co-ordinator and Care Manager. I have achieved Level 3 in Education and Training and Level 5 in Leadership for Health and Social Care. I have worked as a Registered Manager since 2018 and I am very proud to have joined Home Instead in March 2023.
I love working in the community and helping people to live independently in their own homes.
Frequently Asked Questions about Home Instead (Cuffley, Cheshunt & Harlow)
How many Carers does Home Instead (Cuffley, Cheshunt & Harlow) employ?
Home Instead (Cuffley, Cheshunt & Harlow) employs 15 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Cuffley, Cheshunt & Harlow) to verify any information. View our terms and conditions. Home Instead (Cuffley, Cheshunt & Harlow) has an Enhanced Service -what an Enhanced Service includes.
