Home Instead (Cuffley, Cheshunt & Harlow)

Suite LG3 Cuffley Place, Sopers Road, Potters Bar EN6 4RY
Review Us
9.9 41 Reviews
  • Home Instead (Cuffley, Cheshunt & Harlow), Potters Bar
Home Instead (Cuffley, Cheshunt & Harlow) understands that home is where loved ones feel happiest. They passionately believe that age should be celebrated and that everybody should be able to live happily, comfortably and independently at home in the safety and warmth of their own familiar surroundings, even if that requires a helping hand from time to time.

Home Instead provides the highest quality personalised care which is tailored to the needs of you and your family and always in accordance with your wishes. The care at home fits around you and your family’s life; it is tailored, flexible and convenient. Whether it is a few hours of help around the house, companionship or personal care such as getting dressed and bathed, or more extensive round-the-clock care, they will work hand-in-hand to meet the needs of you and your family members.

Their highly trained CAREGivers are selectively matched to you based on your interests and deliver care with compassion, dignity, love and respect.

Their mission is to have a genuinely positive impact on the lives of everyone who they care for and to deliver the best quality in-home care so that families can relax knowing that their loved ones are well looked after and able to live happy and fulfilled lives.

The care they provide includes:

•        Companionship
•        Home help
•        Personal care
•        Dementia care

Companionship care can be anything from having a cup of tea and a chat, reminiscing, taking part in activities, walks, taking elderly clients shopping or to appointments such as the GP.

Home help includes meal preparation and help around the house to keep it clean, tidy and safe so that elderly clients can live independently for as long as possible.
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Care Provided by Home Instead (Cuffley, Cheshunt & Harlow)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (Cuffley, Cheshunt & Harlow) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Cuffley, Cheshunt & Harlow) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Susan Murphy (Registered Care Manager)

Home Instead (Cuffley, Cheshunt & Harlow) Reviews (41)

9.9

Home Instead (Cuffley, Cheshunt & Harlow) has a Review Score of 9.9 (9.853) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Cuffley, Cheshunt & Harlow) has 41 reviews.

Overall Experience
  • 41
  • 0
  • 0
  • 0
  • 0
Date Published
  • 41
  • 7
  • 10
  • 15
  • 26
Reviewer Connection to Home Instead (Cuffley, Cheshunt & Harlow)
  • 21
  • 8
  • 6
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Diane P (Daughter of Client) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very gentle, caring ladies that are becoming friends of Mum's rather than carers. She really enjoys the times they take her out. They do not force her to do anything which is good, as she does what is asked/needed and feels it's of her own accord.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Home Instead (Cuffley, Cheshunt & Harlow) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.978 for Home Instead (Cuffley, Cheshunt & Harlow) is calculated as follows: ( (87 Excellents x 5) + (2 Goods x 4) ) ÷ 89 Ratings = 4.978
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Cuffley, Cheshunt & Harlow) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (2)

Anita and Neena

Anita and Neena Patel

Job Title: Owners and Directors Joined: 2019

We are the proud owners of Home Instead Senior Care Cuffley, Cheshunt & Harlow. We feel privileged to be part of such a remarkable network of people who share the same passion and commitment as we do to changing the face of ageing. We strongly believe that as a community it is important to plan for, embrace and view ageing positively as the next chapter.


The most rewarding aspect of our day-to-day roles is getting to know and understand the needs of our local community and seeing the impact we make in the lives of our clients by enabling them to feel empowered and live happy and fulfilled lives in their own homes. We love meeting our clients, hearing about their unique life stories and putting in place a support network to enable them to lead exactly the kind of lives they want to lead.


We understand that finding the highest quality care that is consistent and tailored to your needs can be a challenge. It is something we personally struggled to find when our family was looking for the right care solutions for our grandmother some years ago. This has inspired us to provide the highest quality care possible, whilst at the same time being flexible to each person’s individual needs and desires. This is the type of care that we wished was available when our grandmother most needed it.


As sisters, we understand the importance of family values and working with our clients to achieve their wishes and the wishes of their family. Neena is mum to a two-year-old son. In her spare time, she enjoys cooking, reading and attending events in the local community. In her spare time, Anita enjoys mentoring, travelling, keeping fit and trying out new healthy recipes. Prior to setting-up Home Instead Senior Care, Neena was an employment lawyer for over 10 years helping clients from all walks of life to find positive solutions to complex and often even life-changing situations. Anita worked in the financial services industry.

Susan

Susan Murphy

Job Title: Registered Manager Joined: 2023

My name is Sue. I have worked in the Care Industry for over 20 years, starting my career as a Carer. I then worked my way up to Senior Carer, Enablement Facilitator, Care Co-ordinator and Care Manager. I have achieved Level 3 in Education and Training and Level 5 in Leadership for Health and Social Care. I have worked as a Registered Manager since 2018 and I am very proud to have joined Home Instead in March 2023.


I love working in the community and helping people to live independently in their own homes.

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