Home Instead (Cuffley, Cheshunt & Harlow)

My mum was a strong and independent woman and at the age of 99 years old after an admission to hospital needed end of life care at home. It was very important to us as her family that we found carers who could care for her at home with love, respect and attention. We certainly found that in the care our mum got from Home Instead. The carers were amazing, always attentive to mum's needs and often anticipating her needs. This is clearly an organisation that is well managed who recruit a very knowledgable skilled staff. Indeed the staff always demonstrated their knowledge and professionalism to such a high standard which made a very sad and worrying time for us a lot easier to manage. Their ability to be calm, reassuring but always realistic and honest enabled us all to understand what was happening and was to be the final outcome. I would like to single out 2 members of staff in particular who were so kind and attentive to our mum, we will never forget this and will be forever grateful.

I cannot praise enough the professionalism and support given to my Mother from people who showed genuine care and concern whether they be a Manager or a Caregiver. My Mother's life was rendered so much more comfortable by her daily visit from a friendly, competent Caregiver for whom nothing was too much trouble. This latter kept me informed of my Mother's well being and alerted me immediately to any concerns, however small, via the excellent app used by the company. In this way, I felt really in touch with my Mother's needs and was able to intervene quickly if necessary to ensure her continuing comfort. The policy to assign a main Caregiver to a client allows trust and a relationship to be built. In my Mother's case this, along with the knowledge that the Caregiver would unfailingly arrive at the agreed time, gave her a feeling of security as she became less able to manage life unaided. I am happy to recommend this company to anyone seeking high-quality care for a loved one.

We have been very happy with the care provided to Mum at home since she returned after a fall. She has developed an extremely strong relationship with all of her carers who act in a very professional but also gentle manner. She has formed a strong bond to one in particular who is now just like an old friend. The Home Instead management are also very alert and efficient with regard to all aspects of the care provided.

The carers looking after my dad were so helpful and lovely. The went out with him, took him shopping, church and went beyond expected care. Became very friendly with him and cared about him so much. My dad loved the carers and spoke about them a lot. Struck up a great friendship with him and he loved the time he spent with them. Highly recommended - brilliant care!

Very gentle, caring ladies that are becoming friends of Mum's rather than carers. She really enjoys the times they take her out. They do not force her to do anything which is good, as she does what is asked/needed and feels it's of her own accord.