"Care provided for my father has been excellent, going above and beyond when he got admitted to hospital and a stroke unit they visited even…"
Read all 71 reviews
Home Instead (North Sheffield) strives for a friendly and affordable service that offers companionship, personal care, respite care, 24 hour care, specialist Dementia care and home help services; ...
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about Home Instead (North Sheffield)
"My experience with Home Instead has been a good one, the people are very friendly and caring and don't mind whatever they do for you.
I'm…"
Read all 140 reviews
As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly ...
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about Home Instead Bromley, Chislehurst & Orpington
"Exceptional! Outstanding! First class! Just some of the superlatives to describe Home Instead's service & support, and in particular the…"
Read all 39 reviews
Visiting Care from
£34.65
/ hour
Live-in Care from
£1,659
/ week
Home Instead Sutton, established in 2009, is the first elderly care company dedicated to serving the older people of the London borough of Sutton, that has been recognised as Outstanding by the CQC ...
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about Home Instead (Sutton)
"Home Instead started looking after my late mum in the summer of 2025. It surpassed our family expectations. The carers were fantastic,…"
Read all 124 reviews
"I used Home Instead after my recent hip surgery as my husband is unable to help now. The team were all extremely helpful and friendly right…"
Read all 93 reviews
Care at home can be a daunting thing to search for and to experience. Home Instead North Oxfordshire's aim is to improve the lives of clients and their families. With 10 years' experience, an ...
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about Home Instead (North Oxfordshire)
"Home Instead gives fantastic support to my mother by providing excellent levels of care. Additionally I feel very well supported by the…"
Read all 119 reviews
Home Instead Cleveland provides the very best care at home services for adults and older people who wish to remain happily, safely and independently in their own homes.
Caregivers are specially ...
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about Home Instead (Cleveland)
"As my Mum's dementia got worse, my sister and I felt it would be good to get her some help in the home. She was reticent at first, but the…"
Read all 67 reviews
Visiting Care from
£37.50
/ hour
Live-in Care from
£1,850
/ week
Home Instead Tavistock and Tamar Valley is rated Outstanding by the CQC (February 2020), a rating earned by less than 3% of all UK home care providers.
The provider delivers the highest quality ...
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about Home Instead (Tavistock and Tamar Valley)
"Daniel Leanne and the team Vanessa and the Care pros are all brilliant and help our neighbour Mary out loads and she loves them to bits…"
Read all 60 reviews
Visiting Care from
£31
/ hour
Live-in Care from
£1,715
/ week
If you want to stay living comfortably at home, Home Instead Dartford can help you make that choice an informed one.
Your home is where you feel the most comfortable and the happiest. It’s the ...
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about Home Instead (Dartford)
"There is a very friendly atmosphere at Home Instead. My husband loves the lunch and entertainment they provide on the last Thursday in the…"
Read all 84 reviews
Visiting Care from
£36
/ hour
Live-in Care from
£1,820
/ week
Home Instead is a business, based in Renfrewshire. The company was established in January 2018 and has the ambition to provide excellent support at home for the older generation and to build the name ...
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about Home Instead (Renfrewshire & Barrhead)
"Very efficient and understanding of personal care and emotional needs. Very good at promoting a safe independence at home. The Team have…"
Read all 49 reviews
Visiting Care from
£33.50
/ hour
Home Instead Isle of Wight is a family-owned local home care provider, which is part of the Home Instead network. Home Instead became the first care provider to receive the Queen's Award for ...
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about Home Instead (Isle of Wight)
"Just have to say how incredibly grateful I am for the care shown t my dad, especially as I was on holiday I would not not have been able to…"
Read all 50 reviews
Visiting Care from
£36
/ hour
Home Instead Chingford was established in February 2017.
Its mission is 'to brighten the lives of seniors, giving them a sense of purpose, wellbeing & self-worth, offering a bespoke home care ...
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about Home Instead (Chingford)
"The service is very good and reliable, and you can always get through to the office for advice and help.
My carer is a very good,…"
Read all 100 reviews
Home Instead Wandsworth, Lambeth & Dulwich offer a personalised approach to care in the home, with experienced CareGivers pursuing the company vision of friendliness and professionalism.
Home ...
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about Home Instead (Wandsworth, Lambeth & Dulwich)
"This company are a shining example of how care should be delivered.
My dad has only been accessing Home Instead for a couple of months and…"
Read all 46 reviews
Based in South Lanarkshire, Home Instead offers home care services to people living in the local community. With a focus on enabling people to maintain their independence and continue living at home, ...
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about Home Instead (South Lanarkshire - Hamilton)
"We are a team of five who look out for 'our uncle/friend' in order to keep him safe and independent in his own home.
We have used Home…"
Read all 71 reviews
Home Instead Durham is highly-regarded in the community for high quality, award-winning and bespoke home care, supporting an independent and fulfilling lifestyle delivered through their unique and ...
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about Home Instead (Durham)
"I have found Home Instead's care professionals who come into my mother's home to support her to be very helpful, caring and considerate of…"
Read all 82 reviews
Visiting Care from
£32
/ hour
Live-in Care from
£1,750
/ week
Home Instead South Lakes provides personalised, non-medical care to help clients maintain their independence and quality of life.
Care Professionals receive award-winning training and are ...
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about Home Instead South Lakes
"My mother and her sister have been receiving care from Home Instead 3 times a day for several years now. I can honestly say the ladies who…"
Read all 76 reviews
Home Instead (Southend-On-Sea) is a service that is passionate about achieving quality care for older people, with an ethos that is based around achieving dignity and independent living for each ...
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about Home Instead (Southend-on-Sea)
"Setting up a carer to shower and shave my dad who is aged 93 with Parkinsons could not have been easier than via Home Instead. Pamela the…"
Read all 45 reviews
Home Instead South Ayrshire and Kilmarnock is a local award-winning private home care agency based in Ayr.
This office covers the main localities in South Ayrshire and East Ayrshire including Ayr, ...
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about Home Instead (South Ayrshire and Kilmarnock)
"Our family has been incredibly grateful to Home Instead for the help and care they have provided to our parents (92 and 88) these past few…"
Read all 40 reviews
Home Instead is the top-rated OUTSTANDING (May 2023) domiciliary care business in West Lancashire and Chorley, providing care and support service to adults and older people who wish to remain ...
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about Home Instead (West Lancashire & Chorley)
"Can't thank the home care team enough for the care they are giving to my Nan.
Cannot fault the carers, always professional, courteous, and…"
Read all 60 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,850
/ week
Home Instead Medway has been at the forefront of specialised home care for the elderly and supporting those being cared for and their families for many years. The team support clients in the Medway ...
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about Home Instead (Medway)
"I am so impressed with this company but especially with the service we have received from their Boldmere Regional Care Manager Lisa. She is…"
Read all 45 reviews
Home Instead (Sutton Coldfield) supports the ageing population with care needs to remain independent in their own homes for as long as possible.
Home is where you made those lifelong memories and ...
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about Home Instead Sutton Coldfield
"I have worked with many home care providers over the years, and Home Instead stands out in every respect. Their carers and management team…"
Read all 63 reviews
Visiting Care from
£37
/ hour
Live-in Care from
£1,800
/ week
Home Instead provides personalised home care for older people that is dignified, reliable and relationship-led. They firmly believe that everyone is different so they don’t offer a ready-made package ...
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about Home Instead Beverley & Hull
"In the final weeks of her life, my wife received wonderful care. All the carers were absolutely superb. They arrived on time, were gentle,…"
Read all 63 reviews
Home Instead (Newcastle Upon Tyne), Jan 2021 and March 2018 CQC 'Outstanding', provides care that supports the emotional as well as the physical needs of each client. Tailored care supports a quality ...
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about Home Instead (Newcastle Upon Tyne)
"I would like to express my sincere thanks to the Home Instead care agency in Bexhill. Over the last couple of years the guidance and…"
Read all 52 reviews
Home Instead Bexhill & Hastings is a local, quality home care provider and part of the national, award-winning Home Instead family. They provide support and assistance enabling people to remain at ...
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about Home Instead (Bexhill & Hastings)
Care Provided
Live-in Care
Dementia
Home Instead (Swansea)
Home Instead Swansea, Unit 1, Kingsway Industrial Estate, Fforestfach, Swansea SA5 4DL
"I live about 3 hours away from my mum and have been getting increasingly concerned about her living alone. She has good church friends who…"
Read all 165 reviews
Visiting Care from
£30
/ hour
Live-in Care from
£1,850
/ week
Home Instead Swansea is committed to delivering outstanding home care services designed to meet the unique needs of each individual across Swansea and West Wales (Carmarthenshire). Based in Swansea, ...
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about Home Instead (Swansea)
"This wonderful team of care workers helped me on a very difficult journey with my mother. Starting with an injury where we thought she…"
Read all 132 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,900
/ week
All of Home Instead's employed Care Professionals understand how important person-centred, dependable support is when caring for a loved one and regards it as a special privilege to look after people ...
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about Home Instead (Taunton & West Somerset)
"Cannot fault home instead. My mums carers were all outstanding & actually cared.we used them for at least 4 years, possibly longer.…"
Read all 75 reviews
Visiting Care from
£36
/ hour
Live-in Care from
£1,900
/ week
Home Instead North Herts were rated outstanding by CQC in September 2019, an additional assessment was made in 2022 and they continue to remain Outstanding.
Un-rushed Visits - Non-uniformed staff ...
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about Home Instead North Herts
"A very big thank you to all of the carers that formed a very caring and dedicated team of special people who looked after mum when she was…"
Read all 43 reviews
Visiting Care from
£35
/ hour
Home Instead (Knowsley and Liverpool East) aims to provide high quality care to people in their own homes.
The care team is recruited and personally trained by the manager, who then matches care ...
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about Home Instead (Knowsley & Liverpool East)
"Home Instead provide an excellent caring service. Our mother has been using the service for 18 months, she has early dementia and her carer…"
Read all 165 reviews
Visiting Care from
£36
/ hour
Live-in Care from
£1,800
/ week
Home Instead in Edinburgh helps its clients live well in the comfort of their own homes and to keep visiting the people and places they love.
Services include help with all the activities of daily ...
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about Home Instead (Edinburgh)
"Homestead took time to match the perfect carer for Mum. Excellent service every time - professional, kind and reliable. Visits are not…"
Read all 43 reviews
"Changing dad's morning care to Home Instead has been a game-changer. Being a sufferer from dementia, routine is a key thing. Knowing that…"
Read all 86 reviews
"In my experience, the care my wife receives is excellent in all respects. The staff are very professional and welcoming. Caring and…"
Read all 77 reviews
Home Instead Barnsley is an award-winning home care company, aiming to change the face of ageing in the Barnsley area. They provide a wide range of high quality, home care services available to ...
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about Home Instead (Barnsley)
"Having only just met Sue, I was immediately aware of her kind and caring nature. She showed my mum respect and gave her time and space to…"
Read all 42 reviews
Visiting Care from
£29.50
/ hour
Home Instead (Cuffley, Cheshunt & Harlow) understands that home is where loved ones feel happiest. They passionately believe that age should be celebrated and that everybody should be able to live ...
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about Home Instead (Cuffley, Cheshunt & Harlow)
"Mum had excellent care provided from April until August 2025. Home Instead were recommended to me by a trusted friend and I could not have…"
Read all 38 reviews
Since 2007, Home Instead Northwich has provided high-quality home care across Northwich, Knutsford, Winsford, Holmes Chapel, and surrounding areas.
Offering bespoke in-home care, services are ...
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about Home Instead (Northwich & Knutsford)
"Clear outline at each assessment appointment of the plan and next steps. Lovely to meet the carer before the first appointment.
Very…"
Read all 125 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,995
/ week
Discover a world of compassionate and tailored home care with Home Instead in Milton Keynes. Exceptional companionship-led services empower individuals in need, enabling them to thrive happily and ...
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about Home Instead (Milton Keynes)
"My Dad needed a new care company at short notice and one that could provide 2 carers per visit. Home Instead were helpful and professional…"
Read all 68 reviews
"Your provision of care/support is excellent, and communication is consistently reliable and accommodating.
You have been a great source…"
Read all 89 reviews
Visiting Care from
£34.65
/ hour
Live-in Care from
£1,659
/ week
Established in 2010 and rated as 'Outstanding' by the Care Quality Commission (CQC) (January 2017), Home Instead Epsom & Mole Valley is a family owned, award-winning company providing companionship ...
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about Home Instead (Epsom & Mole Valley)
"The carers at Home Instead are excellent. They have been really good with both mum and dad. Dad has alzheimers and vascular dementia and…"
Read all 87 reviews
Visiting Care from
£37
/ hour
Home Instead Salford and Worsley offers an exemplary service supporting Salford Seniors' in their own homes.
Rated 'outstanding' (CQC, October 2017 & October 2023) Home Instead have an ...
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about Home Instead (Salford)
"Home Instead has provided care for my mum over the past couple of years. The care she has received has been of a consistently high…"
Read all 126 reviews
Visiting Care from
£37.50
/ hour
Live-in Care from
£1,800
/ week
Home Instead (Luton & Central Beds) provide an extensive range of caring skills in the home, supporting older and vulnerable people to remain comfortable, secure and independent. Ideal for older ...
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about Home Instead (Luton & Central Beds)
"The Home Instead carers have been wonderful for my father in the last 4 months . Although I speak to him everyday it's lovely to know that…"
Read all 64 reviews
Home Instead Central Hampshire is dedicated to delivering compassionate, high-quality home care services in Central Hampshire. The company provides personalised care at home for older adults and ...
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about Home Instead Central Hampshire
"Our mother enjoys her visits from the young lady from Homes Instead.
It is so nice to know that she has someone keeping an eye out for…"
Read all 53 reviews
Home Instead Shoreham, Petts Wood & Longfield (North West Kent) supports older people to stay independent in their own homes.
The care staff (CAREGivers) believe in giving the elderly the most ...
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about Home Instead (Shoreham, Petts Wood & Longfield)
"I have been using the services of Home Instead Bury St Edmunds for almost six months to care for my parents.
I was instantly impressed…"
Read all 23 reviews
Visiting Care from
£34
/ hour
Live-in Care from
£1,600
/ week
Covering Bury St Edmunds, Diss and Stowmarket and towns across West Suffolk, Home Instead, Bury St Edmunds provides quality home care services allowing clients to continue living independently in ...
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about Home Instead (Bury St Edmunds)
"I contacted Home instead after a recommendation from two friends. From the first phone call to the start of care the service was extremely…"
Read all 53 reviews
Home Instead (Cowbridge, Pontyclun & Pontypridd) strive to bring the kind of care to clients that they would all want for their own family.
Tailored care is carried out by suitably trained staff, ...
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about Home Instead (Cowbridge, Pontyclun & Pontypridd)
"Both our CAREGiver and their Office Support have far exceeded our expectations when providing for my wife's care. Their interest in my…"
Read all 80 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,800
/ week
Home Instead (Ilkley, Skipton and Settle) offers a flexible range of non-medical care for older people, with all care personalised to suit the needs of the individual.
Help with a wide range of ...
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about Home Instead (Ilkley, Skipton and Settle)
"Home Instead staff has always been very kind and supportive to my mother and there has always been a big effort to help around the house.…"
Read all 46 reviews
Home Instead in Croydon provides home care for older people in the Croydon and Dulwich area.
The home care provider offers personal care services, such as assistance with bathing, dressing and ...
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about Home Instead (Croydon & Dulwich)
"As a family, we can't thank Home Instead enough for the wonderful care you gave to our aunt. You enabled her to fulfil her wish to remain…"
Read all 112 reviews
Visiting Care from
£37
/ hour
Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. ...
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about Home Instead (Southport)
"My Mum has been using Homeinstead for 5 years and they have been excellent. Sadly she has had to stop using them because of reaching the…"
Read all 86 reviews
Home Instead Fareham and Gosport is rated as outstanding by CQC (Sept 2019).
They provide quality home care to clients in Fareham, Gosport, Lee on Solent, Stubbington, Portchester, Titchfield, ...
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about Home Instead (Fareham and Gosport)
"We would like to say a big thank you to all the staff at Home Instead.
The level of care, support,advice and compassionate we received…"
Read all 51 reviews
Home Instead (Chesterfield) was established in 2011 and is rated 'Outstanding' by the Care Quality Commission (June 2019).
Home Instead (Chesterfield) is dedicated to providing high quality ...
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about Home Instead (Chesterfield)
"I am so impressed with north Lanarkshire and Glasgow east home care service. They have been very professional and reliable at every…"
Read all 20 reviews
"A huge thank you for the care and support you provided to my father during the time we were using your services. Now that the care…"
Read all 101 reviews
Home Instead (Wembley) provides home care services for older age adults to help them remain independent in their own homes.
Home Instead provides that precious gift of freedom, enabling people to ...
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about Home Instead (Wembley)
"Home Instead Ivybridge have cared for my mother for the past couple of years and in every way the entire team, both the administration and…"
Read all 27 reviews
Home Instead Ivybridge offers in-home care services to Ivybridge, Kingsbridge, Modbury, Plympton, Plymstock, Yealmpton and surrounding areas.
The team at Home Instead Ivybridge believe that ...
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about Home Instead (Ivybridge)
Home Instead has a Group Review Score of 9.5 (9.530) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.
from G B (Son of Client) published on 18 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Overall, a competent and good care agency, without which I would have found it impossible to care for the client. Some staff were obviously less experienced than others, but they adapted well enough. The management were effective and went out of their way to be helpful in times of crisis. I would not
hesitate to recommend the company to others looking for a respite care agency.
from Lesley H (Daughter of Client) published on 18 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead provide a reliable professional and efficient service for my Mum. They are kind, polite and patient and any issues are dealt with quickly and smoothly. She enjoys the company of the carers and they often participate in her chosen activity whether it's playing golf or painting. I know
she is in good hands.
Reply from Rachel Sanders, Operations Manager at Home Instead South LakesThank you so much for your kind words. It really means a lot to us to hear how well your mum is being supported and, most importantly, that she enjoys the companionship of her Care Professionals.
We're so pleased that our team are not only providing reliable and efficient care, but also taking the time to engage in the activities your mum loves, whether that's golf or painting. Those meaningful moments are what truly make a difference.
It's also reassuring to know you feel confident that any issues are handled quickly and smoothly. We always aim to provide responsive, high-quality support.
Thank you again for trusting us with your mum's care.
from Aimi S (Solicitor of Client) published on 18 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I have worked with many home care providers over the years, and Home Instead stands out in every respect. Their carers and management team consistently deliver an exceptional standard of care, combining professionalism, compassion, and genuine dedication to client wellbeing.
Communication is excellent;
they keep me fully informed through various methods, ensuring reassurance and transparency at all times. I have complete confidence and peace of mind whenever my client is in their care-whether at home, attending social activities, shopping trips, or holidays away.
Although their fees are higher than some providers, the quality, reliability, and attention to detail more than justify the cost. I would highly recommend Home Instead for their outstanding service and commitment to excellence.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & HullThank you for your kind words. The team really appreciate your feedback and will continue to work hard to keep your client safe and happy at home.
from K M (Daughter of Client) published on 18 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
From the very first phone call, Home Instead were incredibly supportive and guided both my mum and me through the entire process. The care package was tailored to her individual needs, and she found the carers kind, caring, and easy to chat with. Home Instead have continued to offer support during a
from Gavin B (Son of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My Dad needed a new care company at short notice and one that could provide 2 carers per visit. Home Instead were helpful and professional in helping him, able to meet the same day I spoke to them and actually start the next day.
My Dad has said he was showered in kindness by his carers, and he has
nothing but praise for the the care they give him.
As a family we have been very impressed by how well they look after him and go about their job. They are always helpful when we speak to them and supportive.
It takes a lot of pressure of us as a family knowing he is well cared for.
Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)Thank you so much for your review. It is very much appreciated. I am glad your Dad is happy with the service he is receiving.
from Naomi M (Daughter of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I am so impressed with this company but especially with the service we have received from their Boldmere Regional Care Manager Lisa. She is very pleasant, efficient, informative and professional. Nothing has been too much trouble. She has put our family at ease and answered all our questions which has
in turn given us great confidence in the company going forwards. Exceptional customer service like this is very rare these days and needs to be recognised.
Reply from Aman Gill, Managing Director at Home Instead Sutton ColdfieldThank you so much for your kind words and for taking the time to share your experience. We are absolutely delighted to hear how positive your experience has been, particularly with Lisa, our Care Manager in Sutton Coldfield. Lisa takes great pride in supporting families with care, professionalism and clear communication, so it's wonderful to know she has helped put your family at ease and provided the information and reassurance you needed. Delivering compassionate, reliable service is extremely important to us, and feedback like yours means a great deal to the whole team. We will be sure to pass your lovely comments on to Lisa. Thank you again for your trust and recognition.
from Wendy B (Daughter of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
Home Instead has cared for Mum for over 2 years in a morning and evening visit. It was our first experience of recruiting an agency and we were anxious to get it right. We wanted regular, female carers: We got them. We wanted to be kept well informed: not only does the app give us a detailed report
about each visit but we also got calls from the carers if there were immediate concerns about Mum. We were very hands on with requests and instructions and all carers responded really well to this. All carers have been empathetic, friendly and thoughtful. The only negative is Home Instead charges are quite steep which is why we have to switch but we would stay with them if we could.
Reply from munaf patel, Director at Home Instead CalderdaleThank you for your positive comments about our service. We pride ourselves on providing the highest possible standards of care for our clients, our aim is, to always tailor the support package in accordance with our clients wishes. Unfortunately, this does mean our charges are higher than some other care providers because we place the emphasis on providing quality with a smaller cohort of clients, rather than taking on larger volumes of work and diluting quality. Whilst we are sad to have you leave our service, we are reassured that, given the choice you would opt to remain with us and our best wishes are with you.
from Michelle R (Daughter of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead have truly been a godsend. My dad was struggling to manage on his own, and although I called on him every day, working full-time was beginning to take a toll on my mental health.
My dad is a naturally funny man, and the carers absolutely love spending time with him. They meet all his personal
care needs-and so much more. Bringing this lovely team of carers into his life was the best decision I've made.
His sense of humor has returned, and he genuinely looks forward to his twice-daily visits.
Reply from Beth Shakleton, Operation Manager at Home Instead (Rochdale)Thank you for your wonderful review about Home Instead. We're so pleased to hear that our carers have made such a positive difference for both you and your dad.
It's lovely to know he enjoys the visits and that his sense of humour has returned. Providing not only care but also companionship is very important to us, and your kind words will mean a lot to the team.
Thank you again for trusting us to support your dad.
from S J (Daughter of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I am so pleased with the care and support given to my mum by Home Instead. The efficiency from the very start has been amazing both from the administration, management and carers alike. I would highly recommend them.
Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)Dear Susan Thank you so much for taking the time to write your review, it means so much to the whole team. It is an absolute pleasure to support your mum to live independently in her home. Best regards Anitra
from E P (Friend of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We are a team of five who look out for 'our uncle/friend' in order to keep him safe and independent in his own home.
We have used Home Instead for almost a year now. We find the whole Home Instead team extremely helpful, very friendly and always ready to assist in anyway they can; this is across the
board from the carers, reception, administration to management. The staff are on the ball to any requests we make and any new instructions are passed onto the carers immediately. The carers are very friendly and helpful especially when he asks for help or assistance. We know our friend's problems can fluctuate, however, this week we have seen a big improvement. We feel this has been contributed to by the care and attention from Home Instead with regular meal times, medications on time, the company they are giving him and the activities in which he is partaking.
For us Home Instead have been amazing just knowing he is safe and being looked after and the relief this brings us.
Thank you
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thank you all so much for this review, it is our absolute pleasure to support D and I am pleased to hear that the care provided brings you all reassurance that he is safe at home. Thank you all too as a group of friends and family for what you do to support D yourselves. You provide him with love, support, guidance, social stimulation and friendship and that makes a massive difference in his life.
from Heather C (Daughter of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead provide an excellent caring service. Our mother has been using the service for 18 months, she has early dementia and her carer is extremely considerate of her needs and helped her maintain her independence for as long as possible.
The service is really good at matching the carer with
the client and is very client focused. The communication with the family is excellent and mum is very fond of her carer. I have recommended home instead to friends.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks so much for your amazing feedback and for recommending us to friends.
from Douglas A (Cousin of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I have a lot of faith in the service provided. Alison is great, and is invaluable to my cousin. Keeps in touch in emergency.
She gets on well with my cousin and really meets his needs and wishes. Lucky to have her!
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)How lovely to read your comments and hear how much of a difference the service is making!
from M K (Husband of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead have been providing services to my wife for the past 18 months and at all times I have found the staff to be punctual and completely reliable. I would certainly recommend their services.
from Susan S (Wife of Client) published on 16 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My husband became a client of Home Instead from 8th April 2024 until his death on 2nd December 2026, and the care which he received was exemplary. The carer arrived every morning at 10:30 am and would help him get washed, dressed and come downstairs on his chairlift. They were all unfailingly kind,
patient and understanding, and he was extremely happy receiving their support. They all followed his planned daily routine with the utmost diligence and sensitivity, and were always ready to listen and advise whenever I had any concerns. I will be forever grateful for all their wonderful support.
from J B (Wife of Client) published on 15 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My experience with Home Instead has been a good one, the people are very friendly and caring and don't mind whatever they do for you.
I'm very pleased with them and always look forward to seeing them.
from Kevin K (Son of Client) published on 15 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We looked intensively at care providers. We decided on Home Instead and can honestly say it delivered everything we required.
Our mum was quite an handful at times but the carers were patient beyond belief and so caring.
I couldn't have asked for more.
from C V (Daughter of Client) published on 15 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The team have been excellent with my parents since they came out of hospital. both have very different needs, medications and support needs. The care is consistent and compassionate and lets them stay in their own home.
from Margaret G (Client) published on 13 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I used Home Instead after my recent hip surgery as my husband is unable to help now. The team were all extremely helpful and friendly right from the first consultation to my final session. I was kept up to date with a rota of who was coming and any new carers were always introduced. The carers were
always on time, treated me well and always willing to do anything required . I was very well looked after and would certainly use them again.
from Helen T (Daughter of Client) published on 13 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff go above and beyond to make mum's experience as good as it can be.
The carers really do care about mum and she is treated with dignity and respect.
They are happy to do extras as well such as putting a wash on and caring for the cat.
Mum is looked after by a small team so she gets to know
her carers.
The whole team are always helpful and do their best to help with any queries.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)Thanks so much for the feedback - I know the team love helping mum and her cat too! I'll make sure the team see your comments.
from E S (Daughter of Client) published on 13 March 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
Have been using Home Instead for nearly a year and the carers are lovely - respectful considerate and all bring something different to mum' day. She has been able to establish relationships with her regular carers and enjoys their visits enormously.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)I'm so delighted that our care professionals are brightening your mum's day. Thanks for this super review, I'll share it with mum's team.
Costs for home care providers owned by Home Instead
Average costs for home care provided by Home Instead by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Home Instead, based on 133 out of their 242 locations.
Type of Care Provided
Average Weekly Cost
Visiting Care (hourly)
£33.92
Live-in Care (weekly)
£1,582
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.
How many Agencies does Home Instead own?
Home Instead own 242 Agencies.
Which Home Instead Agencies have the highest review score?
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead to verify any information. View our terms and conditions.
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