"We have found home instead so super friendly and helpful. The 2 carers that have been allocated to care for my Mother are really lovely and…"
Read all 95 reviews
Care at home can be a daunting thing to search for and to experience. Home Instead North Oxfordshire's aim is to improve the lives of clients and their families. With 10 years' experience, an ... Read more
"Care provided for my father has been excellent, going above and beyond when he got admitted to hospital and a stroke unit they visited even…"
Read all 71 reviews
Home Instead (North Sheffield) strives for a friendly and affordable service that offers companionship, personal care, respite care, 24 hour care, specialist Dementia care and home help services; ... Read more
"I cannot stress enough how wonderful Home Instead have been and the reassurance they brought to my mum and our family. After sadly…"
Read all 78 reviews
Visiting Care from
£36
/ hour
Live-in Care from
£1,900
/ week
Home Instead North Herts were rated outstanding by CQC in September 2019, an additional assessment was made in 2022 and they continue to remain Outstanding.
Un-rushed Visits - Non-uniformed staff ... Read more
"Home Instead gives fantastic support to my mother by providing excellent levels of care. Additionally I feel very well supported by the…"
Read all 119 reviews
Home Instead Cleveland provides the very best care at home services for adults and older people who wish to remain happily, safely and independently in their own homes.
Caregivers are specially ... Read more
"My mam and dad were struggling and reluctant to let strangers into their home. Home Instead was the best choice I have ever made, They were…"
Read all 73 reviews
Home Instead Durham is highly-regarded in the community for high quality, award-winning and bespoke home care, supporting an independent and fulfilling lifestyle delivered through their unique and ... Read more
"My uncle was struggling to look after himself living at home by himself. He was 86 and ageing rapidly, both mentally and physically. He…"
Read all 79 reviews
Home Instead (Southend-On-Sea) is a service that is passionate about achieving quality care for older people, with an ethos that is based around achieving dignity and independent living for each ... Read more
"We've had carers from Home Instead for a couple of years now and have found the service provided to be excellent. The regular carers for…"
Read all 125 reviews
Home Instead (Peterborough Oundle & The Deepings) are the local elderly care experts in Peterborough.
It is a family run organisation with 70+ years of care experience under one roof. To them, ... Read more
"There is a very friendly atmosphere at Home Instead. My husband loves the lunch and entertainment they provide on the last Thursday in the…"
Read all 84 reviews
Visiting Care from
£36
/ hour
Live-in Care from
£1,820
/ week
Home Instead is a business, based in Renfrewshire. The company was established in January 2018 and has the ambition to provide excellent support at home for the older generation and to build the name ... Read more
"We are so happy we chose Home Instead for our Dad. He was really reluctant initially to have care visits but now really appreciates the…"
Read all 84 reviews
Visiting Care from
£32
/ hour
Live-in Care from
£1,610
/ week
Home Instead South Lakes provides personalised, non-medical care to help clients maintain their independence and quality of life.
Care Professionals receive award-winning training and are ... Read more
"My mum has received excellent care from Home Instead. They really care. All the care pros go the extra mile and their attention to detail…"
Read all 62 reviews
Visiting Care from
£34
/ hour
Live-in Care from
£1,838
/ week
If you want to stay living comfortably at home, Home Instead Dartford can help you make that choice an informed one.
Your home is where you feel the most comfortable and the happiest. It’s the ... Read more
"I feel the carers actually care, they have got to know my father and his little quirks. They understand his wants and needs. Each carer is…"
Read all 69 reviews
Visiting Care from
£37.50
/ hour
Live-in Care from
£1,850
/ week
Home Instead Tavistock and Tamar Valley is rated Outstanding by the CQC (February 2020), a rating earned by less than 3% of all UK home care providers.
The provider delivers the highest quality ... Read more
"Just have to say how incredibly grateful I am for the care shown t my dad, especially as I was on holiday I would not not have been able to…"
Read all 50 reviews
Visiting Care from
£37.50
/ hour
Home Instead Chingford was established in February 2017.
Its mission is 'to brighten the lives of seniors, giving them a sense of purpose, wellbeing & self-worth, offering a bespoke home care ... Read more
"The service from Home Instead was Impeccable! The loving care was of a professional team pulling together with enthusiasm and willingness…"
Read all 64 reviews
Visiting Care from
£37
/ hour
Live-in Care from
£1,800
/ week
Home Instead provides personalised home care for older people that is dignified, reliable and relationship-led. They firmly believe that everyone is different so they don’t offer a ready-made package ... Read more
Care Provided
Visiting Care
Live-in Care
Dementia
Home Instead (Swansea)
Home Instead Swansea, Unit 1, Kingsway Industrial Estate, Fforestfach, Swansea SA5 4DL
"I live about 3 hours away from my mum and have been getting increasingly concerned about her living alone. She has good church friends who…"
Read all 165 reviews
Visiting Care from
£30
/ hour
Live-in Care from
£1,850
/ week
Home Instead Swansea is committed to delivering outstanding home care services designed to meet the unique needs of each individual across Swansea and West Wales (Carmarthenshire). Based in Swansea, ... Read more
"Very efficient and understanding of personal care and emotional needs. Very good at promoting a safe independence at home. The Team have…"
Read all 49 reviews
Visiting Care from
£33.50
/ hour
Home Instead Isle of Wight is a family-owned local home care provider, which is part of the Home Instead network. Home Instead became the first care provider to receive the Queen's Award for ... Read more
"I think Home Instead is wonderful, which means I can stay in my own home. All the carers are very patient and understanding. It's so nice…"
Read all 44 reviews
Visiting Care from
£35
/ hour
Home Instead (Knowsley and Liverpool East) aims to provide high quality care to people in their own homes.
The care team is recruited and personally trained by the manager, who then matches care ... Read more
"The first thing to say is how wonderful the carers are. There has never been a sharp word, and for example, food is very carefully prepared…"
Read all 102 reviews
If you’re looking for trusted, high-quality home care in Wandsworth, you are in safe hands.
Home Instead Wandsworth is proud to be rated ‘Outstanding’ by the CQC (November 2019) - placing it among ... Read more
"Very happy with all aspects of the service provided, from initial contact in Jan 2026 through to current day, in my experience they have…"
Read all 130 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,995
/ week
Discover a world of compassionate and tailored home care with Home Instead in Milton Keynes. Exceptional companionship-led services empower individuals in need, enabling them to thrive happily and ... Read more
"Our family has been incredibly grateful to Home Instead for the help and care they have provided to our parents (92 and 88) these past few…"
Read all 40 reviews
Home Instead is the top-rated OUTSTANDING (May 2023) domiciliary care business in West Lancashire and Chorley, providing care and support service to adults and older people who wish to remain ... Read more
"The Home Instead team have been brilliant with the care package delivery and reacting to urgent care needs. This has included managing to…"
Read all 48 reviews
Visiting Care from
£39.90
/ hour
Live-in Care from
£285
/ week
Home Instead South Ayrshire and Kilmarnock is a local award-winning private home care agency based in Ayr.
This office covers the main localities in South Ayrshire and East Ayrshire including Ayr, ... Read more
"I would like to express my sincere thanks to the Home Instead care agency in Bexhill. Over the last couple of years the guidance and…"
Read all 52 reviews
Home Instead Bexhill & Hastings is a local, quality home care provider and part of the national, award-winning Home Instead family. They provide support and assistance enabling people to remain at ... Read more
"Exceptional! Outstanding! First class! Just some of the superlatives to describe Home Instead's service & support, and in particular the…"
Read all 39 reviews
Visiting Care from
£34.65
/ hour
Live-in Care from
£1,659
/ week
Home Instead Sutton, established in 2009, is the first elderly care company dedicated to serving the older people of the London borough of Sutton, that has been recognised as Outstanding by the CQC ... Read more
"The service from Home Instead was something of a lifesaver. We needed someone to help Mum take her medication at the right time, prep some…"
Read all 61 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,850
/ week
Home Instead Medway has been at the forefront of specialised home care for the elderly and supporting those being cared for and their families for many years. The team support clients in the Medway ... Read more
"Absolutely first class care provided to Mum as her health declined over 7 months. The level of care required for Mum increased in several…"
Read all 133 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,900
/ week
All of Home Instead's employed Care Professionals understand how important person-centred, dependable support is when caring for a loved one and regards it as a special privilege to look after people ... Read more
"I am absolutely delighted with the care provided to my family member by Home Instead. His carer is friendly and thoughtful and has made the…"
Read all 166 reviews
Visiting Care from
£36
/ hour
Live-in Care from
£1,800
/ week
Home Instead in Edinburgh helps its clients live well in the comfort of their own homes and to keep visiting the people and places they love.
Services include help with all the activities of daily ... Read more
"We found your carer a perfect fit to look after my partner. She coped very well in coaxing her into washing and dressing. I could not be…"
Read all 40 reviews
Since 2007, Home Instead Northwich has provided high-quality home care across Northwich, Knutsford, Winsford, Holmes Chapel, and surrounding areas.
Offering bespoke in-home care, services are ... Read more
"In my experience, the care my wife receives is excellent in all respects. The staff are very professional and welcoming. Caring and…"
Read all 77 reviews
Home Instead Barnsley is an award-winning home care company, aiming to change the face of ageing in the Barnsley area. They provide a wide range of high quality, home care services available to ... Read more
"Having only just met Sue, I was immediately aware of her kind and caring nature. She showed my mum respect and gave her time and space to…"
Read all 42 reviews
Visiting Care from
£29.50
/ hour
Home Instead (Cuffley, Cheshunt & Harlow) understands that home is where loved ones feel happiest. They passionately believe that age should be celebrated and that everybody should be able to live ... Read more
"Over the past seven years, Home Instead supported by father brilliantly. We started slowly because dad didn't think he was ready for too…"
Read all 55 reviews
Home Instead (Cowbridge, Pontyclun & Pontypridd) strive to bring the kind of care to clients that they would all want for their own family.
Tailored care is carried out by suitably trained staff, ... Read more
"Changing dad's morning care to Home Instead has been a game-changer. Being a sufferer from dementia, routine is a key thing. Knowing that…"
Read all 86 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,800
/ week
Home Instead Wetherby, North Leeds and Horsforth offer tailor-made home care and specialist dementia support to people living in their own homes.
Services including companionship, home help, ... Read more
"Home Instead have been providing excellent care for my mother in law for many years and she is very happy with her team of professional…"
Read all 127 reviews
Visiting Care from
£37.50
/ hour
Live-in Care from
£1,800
/ week
Home Instead (Luton & Central Beds) provide an extensive range of caring skills in the home, supporting older and vulnerable people to remain comfortable, secure and independent. Ideal for older ... Read more
"Home Instead have been providing morning and evening care for our Mum for several months now and it has given us a great deal of peace of…"
Read all 44 reviews
Visiting Care from
£38.50
/ hour
Live-in Care from
£1,800
/ week
Home Instead (Tamworth and Lichfield) aims to change the face of ageing by providing a non-medical care service of exceptional quality for people to stay independent within their own home for as long ... Read more
"My Dad needed a new care company at short notice and one that could provide 2 carers per visit. Home Instead were helpful and professional…"
Read all 68 reviews
Visiting Care from
£33
/ hour
Live-in Care from
£1,750
/ week
Home Instead (Aylesbury Vale) provides support ranging from companionship and home help to personal care to assist people to remain independent in their homes whilst maintaining a good quality of ... Read more
"We are so thankful for the excellent service we get from Home Instead Hereford; it makes it possible for us to remain in our own home.…"
Read all 39 reviews
Visiting Care from
£34.95
/ hour
Live-in Care from
£1,862
/ week
Home Instead Hereford is part of the national Home Instead office group, which has over 265 offices nationally, with nearly 40% rated Outstanding by the CQC, compared to a sector average of just 5%. ... Read more
"Our mother enjoys her visits from the young lady from Homes Instead.
It is so nice to know that she has someone keeping an eye out for…"
Read all 53 reviews
Home Instead Shoreham, Petts Wood & Longfield (North West Kent) supports older people to stay independent in their own homes.
The care staff (CAREGivers) believe in giving the elderly the most ... Read more
"I have been using the services of Home Instead Bury St Edmunds for almost six months to care for my parents.
I was instantly impressed…"
Read all 23 reviews
Visiting Care from
£34
/ hour
Live-in Care from
£1,600
/ week
Covering Bury St Edmunds, Diss and Stowmarket and towns across West Suffolk, Home Instead, Bury St Edmunds provides quality home care services allowing clients to continue living independently in ... Read more
"The care professionals with Home Instead are like family. They are willing, friendly, kind and efficient and always professional. If I had…"
Read all 14 reviews
Home Instead (West Fife & Kinross) gives people in the local community the care and support they want in the comfort of their own home.
Skilled, friendly staff can help people with personal care ... Read more
"Very happy with the care standard. The introductions were beneficial. And having consistent times and care providers is great. Even on…"
Read all 93 reviews
Visiting Care from
£37.50
/ hour
Live-in Care from
£1,890
/ week
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) offers a team of carers who are committed to an ethos of changing the face of ageing. The focus is on a quality and personalised ... Read more
"HomeInstead have been an absolute God send for my Father and myself. The standard of care is exceptional and the support is genuine as they…"
Read all 68 reviews
Visiting Care from
£37
/ hour
Live-in Care from
£1,800
/ week
Home Instead (Cardiff) supports a wide range of personal needs, helping older and vulnerable adults to remain in the comfort of their own homes. All care delivery is person-centred, with the company ... Read more
"Both our CAREGiver and their Office Support have far exceeded our expectations when providing for my wife's care. Their interest in my…"
Read all 80 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,800
/ week
Home Instead (Ilkley, Skipton and Settle) offers a flexible range of non-medical care for older people, with all care personalised to suit the needs of the individual.
Help with a wide range of ... Read more
"In the final weeks of her life, my wife received wonderful care. All the carers were absolutely superb. They arrived on time, were gentle,…"
Read all 63 reviews
Home Instead (Newcastle Upon Tyne), Jan 2021 and March 2018 CQC 'Outstanding', provides care that supports the emotional as well as the physical needs of each client. Tailored care supports a quality ... Read more
"The Home Instead carers have been wonderful for my father in the last 4 months . Although I speak to him everyday it's lovely to know that…"
Read all 64 reviews
Home Instead Central Hampshire is dedicated to delivering compassionate, high-quality home care services in Central Hampshire. The company provides personalised care at home for older adults and ... Read more
"My Mum has been using Homeinstead for 5 years and they have been excellent. Sadly she has had to stop using them because of reaching the…"
Read all 86 reviews
Home Instead Fareham and Gosport is rated as outstanding by CQC (Sept 2019).
They provide quality home care to clients in Fareham, Gosport, Lee on Solent, Stubbington, Portchester, Titchfield, ... Read more
"Your provision of care/support is excellent, and communication is consistently reliable and accommodating.
You have been a great source…"
Read all 89 reviews
Visiting Care from
£34.65
/ hour
Live-in Care from
£1,659
/ week
Established in 2010 and rated as 'Outstanding' by the Care Quality Commission (CQC) (January 2017), Home Instead Epsom & Mole Valley is a family owned, award-winning company providing companionship ... Read more
"We would like to say a big thank you to all the staff at Home Instead.
The level of care, support,advice and compassionate we received…"
Read all 51 reviews
Home Instead (Chesterfield) was established in 2011 and is rated 'Outstanding' by the Care Quality Commission (June 2019).
Home Instead (Chesterfield) is dedicated to providing high quality ... Read more
"The carers at Home Instead are excellent. They have been really good with both mum and dad. Dad has alzheimers and vascular dementia and…"
Read all 88 reviews
Visiting Care from
£37
/ hour
Home Instead Salford and Worsley offers an exemplary service supporting Salford Seniors' in their own homes.
Rated 'outstanding' (CQC, October 2017 & October 2023) Home Instead have an ... Read more
"We only used Home Instead for a couple of months as my mother had a fall and went into hospital before moving to be with family. However,…"
Read all 113 reviews
Visiting Care from
£37
/ hour
Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. ... Read more
"We had a live in carer for my husband following a fall he had to go into a care home as he became too difficult to manage at home. He has…"
Read all 68 reviews
Premium Home Care Services: Compassion, Quality, and Excellence
Home Instead (Camden) specialise in delivering exceptional in-home care tailored to the unique needs of every client. From personal ... Read more
"Home Instead have now been supporting my mother to stay in her own home for nearly 2 years. The Care Pros in her team are patient,…"
Read all 40 reviews
Home Instead (Swindon & Vale of White Horse) rated 'outstanding' by CQC May 2019, provide real relationship-based non-medical care to older people at home.
From companionship to home help to ... Read more
"The Home Instead team primarily came to care for my Dad at a time where he needed more support for both his physical and mental well being.…"
Read all 55 reviews
Visiting Care from
£37
/ hour
Live-in Care from
£1,925
/ week
Rated as 'Outstanding' by the Care Quality Commission (February 2024), Home Instead South East Northumberland support clients with high-quality home care, tailored to the individual and delivered by ... Read more
Home Instead has a Group Review Score of 9.5 (9.507) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.
from J N (Friend of Client) published on 28 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
From the start the agency staff were helpful and professional. My friend was unsure he needed assistance and was reluctant however the Staff member was very professional when doing the assessment and explained everything and what services were on offer. She took time to get to know my Elderly friend
and this was appreciated. Unfortunately he only had Care package and staff come in for a short time because he went to hospital and then a Care Home. I wouldn't hesitate to recommend my Local agency (Enfield).
from J T (Power of Attorney of Client) published on 28 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The care provided is excellent. Carers show respect and concern and are very flexible and responsive to needs on any given day. Carers often find interests and have good ideas for taking care and improving things.
from Heidi B (Daughter of Client) published on 28 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We've been so lucky to have Ann care for my dad. She goes above and beyond to help him and be a kind a friendly person in his life. We are so grateful for all that she has done for him. She's reliable, has a great sense of humor and keeps him safe and cared for. Thank you so much!!
from R S (Wife of Client) published on 28 April 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Hands on care by professional carers is excellent.
Issues with arriving on time variable – more time between calls would be reasonable.
Recruitment & Retention of staff appears to be an issue – Introduced to unsuitable staff for my husband's care needs, plus staff who don’t commit to Home Instead.
Boundaries
between H.I, management, and clients seem confused, felt as if I was treated as a member of staff rather than a paying client
Reply from Susan Robinson, Director at Home Instead (Salford)Thank you for taking the time to share your feedback. We are genuinely pleased to hear your positive comments about the care provided by our Care Professionals and the dignity and support your husband receives.
We are sorry, however, that aspects of your recent experience did not meet the high standards we set for ourselves. When concerns were raised about care practices, our communication should have been handled with more sensitivity. We have reflected on this and fully acknowledge that a phone call before sending formal documentation would have been more appropriate.
We appreciated the opportunity to meet with you to discuss everything openly. It was a constructive conversation for all of us, and we are committed to learning from it. Since then, we have reviewed our internal processes, strengthened communication pathways, and ensured that staff introduced to your husband's care are appropriately matched and fully committed to Home Instead.
from Mary J (Friend of Client) published on 28 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Live-in carers were pleasant & kind & made efforts to follow my friend's routine & her likes and dislikes. They treated her with dignity were generally calm and reassuring when her dementia made her anxious. I felt confident that she was safe and well looked after. The break cover carers often took
my friend for a drive or short walk, which she really appreciated.
Calls to the office were always answered and queries dealt with efficiently and with compassion.
Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and BillingshurstThank you so much for taking the time to provide such an encouraging review. It has been an honour to undertake this package of care.
from J R (Daughter of Client) published on 28 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Excellent service in all aspects. Office staff were always friendly and efficient when dealing with any issues I had. All carers were amazing. They treated mum with respect and dignity and ensured she was happy and comfortable. They cared for her personally as well as cooking, cleaning, and generally
looking after the house. Their care enabled mum to stay in her own home until the last few weeks of her life. They became friends to both mum and myself. Forever in their debt.
Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)What a wonderful review! Thank you so much! It has been our pleasure and privilege to support both you and your mum over the last few years. Wishing you much happiness for your future.
from A C (Son of Client) published on 27 April 2026
Submitted via Website • Report
Overall Experience1.0 out of 5
Home instead provided care pro to my mother for nearly 4 years. We were promised quality carers, good compatibility and full management. All we needed to do was visit. It took best part of 3 years during which numerous carers were provided who were totally the opposite. There was a general lack of communication
with the company and an apparent high turnover of office staff. Through 3 years of trial and error, but mainly the latter, two very good carers were eventually found and supported my mother till the end. Unfortunately in the last 15 months of our relationship with the company the finance department were completely incompetent through lack of invoicing, communication, notification of cost increases, clarification of expenses and a change in payment procedure.
So in brief - a lot of perseverance, a lot of stress, a lot of broken promises, incompetent senior management and overall in my opinion, poor value for money. I can only say thank goodness for the two girls (carers)
Reply from Sandra Salvona, Head of Business Growth at Home Instead (Glasgow North)Thank you for taking the time to write your feedback - it is always helpful to read of our Client's experiences
We are sorry to read your comments, although we do not recognise this as an accurate reflection of the care provided over the four years we supported your mother. Based on regular communication and feedback, our understanding was that she was well supported and content throughout.
We are pleased you valued the two carers who supported her towards the end, as providing compassionate, consistent care is always our priority.
Regarding the finance concerns, we would respectfully clarify that from our perspective, the issue appears to relate to dissatisfaction with the information being communicated-such as costs and adjustments-rather than any lack of process or competence within the team.
We would welcome the opportunity to discuss your concerns further. Please do get in touch.
from Mitaire O (Power of Attorney of Client) published on 27 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead staff and care services were excellent, and would recommend them to anyone who needs assistance. The staff were very professional, always on time and were interactively engaged. Management was responsive and effective too.
from R M (Son of Client) published on 27 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Communication, care and empathy are all excellent. Peace of mind for me and works like clockwork.
From engaging the service through to delivery of care I am very happy.
from Anne D (Daughter of Client) published on 27 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Happy with the service provided. My mum enjoys her weekly visit to the shops with her carer. It gives her a feeling of independence. It is also a help to my sister and I knowing that she is getting out.
Apart from the practical side of taking her shopping it is good for mum to have a chat with her
from M G (Wife of Client) published on 27 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We are delighted with our experience with Home Instead. My husband has weekly showers and very much looks forward to the care giver's visits. She is always prompt and reliable and goes about her work in a very professional and caring way. She is encouraging and patient and we have built up a very good
rapport whereby we have a very good working relationship with the caregiver and the company.
from D M (Son of Client) published on 27 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff at Home Instead have provided a first class service that enabled my parents to live at home in familiar surroundings with dignity. Issues were immediately addressed and the service was continually tailored to meet my parents needs.
from K F (Daughter of Client) published on 27 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The team at Home Instead have provided great support to my mother over past 18 months, following my father's sudden death. They were kind and thoughtful, providing support in the home and garden as well as encouraging her to venture out to local garden centres and cafes. They were willing to help
Mum with tasks around the house, preparing meals for her and helping her with her daily routines.
As a family, we're all very grateful for the support we have had and would highly recommend them.
Reply from Ann-Marie, Managing Director at Home Instead (York)Thank you for taking the time to leave a review. It was a privilege to be able to provide support to your Mum.
from David P (Son of Client) published on 27 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead St Albans have provided visiting care for my mother for several months. My whole family has been delighted and impressed by the service provided by the Home Instead team and the Care professionals who have visited mum.
The team have always responded quickly to any requests or concerns
and have quickly answered or address them.
The Care Professionals have always provided amazing care for mum and treated her as a friend. They are always keen to help in the best ways they can and have often gone above and beyond.
I cannot fault the care and service they have provided.
Reply from Fiona Harrall, Owner at Home Instead (St Albans)Thank you for taking time to review the care we provided for your mum. We are so pleased we could make such a difference :)
from Wendy P (Client) published on 27 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Love the ladies that come to me, they are helpful, & hopeful. Take me to various places.
Look forward to seeing them.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your review. It's great that we are able to support you with companionship and trips out now that you have moved into a care home. It's so important to maintain independence and contact with your local community and it's great that you enjoy the company of your care professionals too.
from Jane P (Wife of Client) published on 27 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I felt I must write to thank all of you at Home Instead for the exemplary way in which you have cared for my husband until his death. From the very start we were treated with consummate professionalism, courtesy and empathy.
It is a difficult stage to reach with a loved one when you realise you need
help and it can feel somewhat invasive having people in and out of your home. As you know, as a retired priest I am more often in your position than on the receiving end. That in itself I find very difficult. It is humbling.
I found it challenging that different people would be in and out of our home but, having introduced us to several lovely carers, you were thoughtful enough to ensure that, on the whole, we had the same people regularly.
I have no idea how you maintain such high standards. People can be very difficult - particularly towards the end of life with frustrations, pain and fear. The girls were so reassuring.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your kind review. It was a privilege to care for your husband and support you at such a difficult time. Thank you for trusting us to do that. I'm really pleased that our promises to never send a stranger and to maintain a consistent team had such a positive impact on your experience. Thank you for recognising the high standards of care we deliver at Home Instead and the kindness of our care team. I have already passed on your feedback.
from Linda F (Wife of Client) published on 27 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very helpful and caring. Definitely recommend.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your 5* review of our homecare services and that you for recommending us.
from Sue M (Daughter of Client) published on 27 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I feel the carers actually care, they have got to know my father and his little quirks. They understand his wants and needs. Each carer is professional, confident and capable. They all come in with smile on their faces and a welcome hello. They arrive on time when they say they are going to be there.
I can monitor my Father's Day through the app which is a great comfort.
Nothing is too much trouble and they generally go above and beyond their duties. They are expensive, because my father lives in a remote area of Devon, fuel is added to the bill which bumps it up a bit.
Otherwise a good service.
from R M (Daughter of Client) published on 25 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother had suffered a stroke and was trying to get back to her normal household activities when she fell and fractured her wrist. We needed urgent help with her personal care needs. Despite her health issues, my mother is my father's carer, which made things even more difficult when both the stroke
and the fall took place. Thankfully, a wonderful lady from Home Instead came to our rescue when I phoned. She was exceptional. Her help was very swift and her assistance was above and beyond what we could have hoped for. I am so grateful, and my parents were very relieved.
Always professional and efficient, she asked the right questions, talked us through everything we needed to know, gave useful advice, was calm and reassuring, and assisted with my mother's personal care needs and mobility. She also organised longer term care, which is in place and in its early days at the moment. The whole team has been helpful, kind and reliable. What an incredibly wonderful service so far.
from Roger C (Nephew of Client) published on 24 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My uncle was struggling to look after himself living at home by himself. He was 86 and ageing rapidly, both mentally and physically. He needed assistance with housework, cleaning, laundry and shopping. Most importantly he needed companionship. Having reluctantly agreed to use Home Instead he quickly
realised how much help he did need and looked forward to the visits from his lovely carers who really looked after him well.
Costs for home care providers owned by Home Instead
Average costs for home care provided by Home Instead by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Home Instead, based on 138 out of their 243 locations.
Type of Care Provided
Average Weekly Cost
Visiting Care (hourly)
£34.59
Live-in Care (weekly)
£1,610
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.
How many Agencies does Home Instead own?
Home Instead own 243 Agencies.
Which Home Instead Agencies have the highest review score?
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead to verify any information. View our terms and conditions.
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