"Care provided for my father has been excellent, going above and beyond when he got admitted to hospital and a stroke unit they visited even…"
Read all 71 reviews
Home Instead (North Sheffield) strives for a friendly and affordable service that offers companionship, personal care, respite care, 24 hour care, specialist Dementia care and home help services; ... Read more
"I cannot stress enough how wonderful Home Instead have been and the reassurance they brought to my mum and our family. After sadly…"
Read all 78 reviews
Visiting Care from
£36
/ hour
Live-in Care from
£1,900
/ week
Home Instead North Herts were rated outstanding by CQC in September 2019, an additional assessment was made in 2022 and they continue to remain Outstanding.
Un-rushed Visits - Non-uniformed staff ... Read more
"Home instead provides an excellent service. It is professionally run and the communication between them and us is faultless. The carers…"
Read all 152 reviews
As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly ... Read more
"Home Instead gives fantastic support to my mother by providing excellent levels of care. Additionally I feel very well supported by the…"
Read all 119 reviews
Home Instead Cleveland provides the very best care at home services for adults and older people who wish to remain happily, safely and independently in their own homes.
Caregivers are specially ... Read more
"My sister who lives on her own has engaged the team at Home Instead for around two years and is delighted with the support, encouragement,…"
Read all 84 reviews
Visiting Care from
£32
/ hour
Live-in Care from
£1,750
/ week
Home Instead South Lakes provides personalised, non-medical care to help clients maintain their independence and quality of life.
Care Professionals receive award-winning training and are ... Read more
"Home Instead started looking after my late mum in the summer of 2025. It surpassed our family expectations. The carers were fantastic,…"
Read all 124 reviews
Home Instead (Peterborough Oundle & The Deepings) are the local elderly care experts in Peterborough.
It is a family run organisation with 70+ years of care experience under one roof. To them, ... Read more
"I used Home Instead after my recent hip surgery as my husband is unable to help now. The team were all extremely helpful and friendly right…"
Read all 93 reviews
Care at home can be a daunting thing to search for and to experience. Home Instead North Oxfordshire's aim is to improve the lives of clients and their families. With 10 years' experience, an ... Read more
"We are a team of five who look out for 'our uncle/friend' in order to keep him safe and independent in his own home.
We have used Home…"
Read all 72 reviews
Home Instead Durham is highly-regarded in the community for high quality, award-winning and bespoke home care, supporting an independent and fulfilling lifestyle delivered through their unique and ... Read more
"As my Mum's dementia got worse, my sister and I felt it would be good to get her some help in the home. She was reticent at first, but the…"
Read all 67 reviews
Visiting Care from
£37.50
/ hour
Live-in Care from
£1,850
/ week
Home Instead Tavistock and Tamar Valley is rated Outstanding by the CQC (February 2020), a rating earned by less than 3% of all UK home care providers.
The provider delivers the highest quality ... Read more
"My mum has received excellent care from Home Instead. They really care. All the care pros go the extra mile and their attention to detail…"
Read all 61 reviews
Visiting Care from
£31
/ hour
Live-in Care from
£1,715
/ week
If you want to stay living comfortably at home, Home Instead Dartford can help you make that choice an informed one.
Your home is where you feel the most comfortable and the happiest. It’s the ... Read more
"Very efficient and understanding of personal care and emotional needs. Very good at promoting a safe independence at home. The Team have…"
Read all 49 reviews
Visiting Care from
£33.50
/ hour
Home Instead Isle of Wight is a family-owned local home care provider, which is part of the Home Instead network. Home Instead became the first care provider to receive the Queen's Award for ... Read more
"There is a very friendly atmosphere at Home Instead. My husband loves the lunch and entertainment they provide on the last Thursday in the…"
Read all 84 reviews
Visiting Care from
£36
/ hour
Live-in Care from
£1,820
/ week
Home Instead is a business, based in Renfrewshire. The company was established in January 2018 and has the ambition to provide excellent support at home for the older generation and to build the name ... Read more
"Just have to say how incredibly grateful I am for the care shown t my dad, especially as I was on holiday I would not not have been able to…"
Read all 50 reviews
Visiting Care from
£36
/ hour
Home Instead Chingford was established in February 2017.
Its mission is 'to brighten the lives of seniors, giving them a sense of purpose, wellbeing & self-worth, offering a bespoke home care ... Read more
"My mum has received support from you since October 2025 and this is helping her stay in her own home which is where she wants to be. The…"
Read all 78 reviews
Home Instead (Southend-On-Sea) is a service that is passionate about achieving quality care for older people, with an ethos that is based around achieving dignity and independent living for each ... Read more
"The service is very good and reliable, and you can always get through to the office for advice and help.
My carer is a very good,…"
Read all 100 reviews
Home Instead Wandsworth, Lambeth & Dulwich offer a personalised approach to care in the home, with experienced CareGivers pursuing the company vision of friendliness and professionalism.
Home ... Read more
"The service from Home Instead was Impeccable! The loving care was of a professional team pulling together with enthusiasm and willingness…"
Read all 64 reviews
Visiting Care from
£37
/ hour
Live-in Care from
£1,800
/ week
Home Instead provides personalised home care for older people that is dignified, reliable and relationship-led. They firmly believe that everyone is different so they don’t offer a ready-made package ... Read more
"Setting up a carer to shower and shave my dad who is aged 93 with Parkinsons could not have been easier than via Home Instead. Pamela the…"
Read all 45 reviews
Home Instead South Ayrshire and Kilmarnock is a local award-winning private home care agency based in Ayr.
This office covers the main localities in South Ayrshire and East Ayrshire including Ayr, ... Read more
"Exceptional! Outstanding! First class! Just some of the superlatives to describe Home Instead's service & support, and in particular the…"
Read all 39 reviews
Visiting Care from
£34.65
/ hour
Live-in Care from
£1,659
/ week
Home Instead Sutton, established in 2009, is the first elderly care company dedicated to serving the older people of the London borough of Sutton, that has been recognised as Outstanding by the CQC ... Read more
"Home Instead enabled me to continue working, and as my husband's dementia progressed have adapted to the changes occurring as a result of…"
Read all 46 reviews
Based in South Lanarkshire, Home Instead offers home care services to people living in the local community. With a focus on enabling people to maintain their independence and continue living at home, ... Read more
"Our family has been incredibly grateful to Home Instead for the help and care they have provided to our parents (92 and 88) these past few…"
Read all 40 reviews
Home Instead is the top-rated OUTSTANDING (May 2023) domiciliary care business in West Lancashire and Chorley, providing care and support service to adults and older people who wish to remain ... Read more
"The service from Home Instead was something of a lifesaver. We needed someone to help Mum take her medication at the right time, prep some…"
Read all 61 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,850
/ week
Home Instead Medway has been at the forefront of specialised home care for the elderly and supporting those being cared for and their families for many years. The team support clients in the Medway ... Read more
"I am so impressed with this company but especially with the service we have received from their Boldmere Regional Care Manager Lisa. She is…"
Read all 45 reviews
Home Instead (Sutton Coldfield) supports the ageing population with care needs to remain independent in their own homes for as long as possible.
Home is where you made those lifelong memories and ... Read more
"In the final weeks of her life, my wife received wonderful care. All the carers were absolutely superb. They arrived on time, were gentle,…"
Read all 63 reviews
Home Instead (Newcastle Upon Tyne), Jan 2021 and March 2018 CQC 'Outstanding', provides care that supports the emotional as well as the physical needs of each client. Tailored care supports a quality ... Read more
"I would like to express my sincere thanks to the Home Instead care agency in Bexhill. Over the last couple of years the guidance and…"
Read all 52 reviews
Home Instead Bexhill & Hastings is a local, quality home care provider and part of the national, award-winning Home Instead family. They provide support and assistance enabling people to remain at ... Read more
Care Provided
Live-in Care
Dementia
Home Instead (Swansea)
Home Instead Swansea, Unit 1, Kingsway Industrial Estate, Fforestfach, Swansea SA5 4DL
"I live about 3 hours away from my mum and have been getting increasingly concerned about her living alone. She has good church friends who…"
Read all 165 reviews
Visiting Care from
£30
/ hour
Live-in Care from
£1,850
/ week
Home Instead Swansea is committed to delivering outstanding home care services designed to meet the unique needs of each individual across Swansea and West Wales (Carmarthenshire). Based in Swansea, ... Read more
"This wonderful team of care workers helped me on a very difficult journey with my mother. Starting with an injury where we thought she…"
Read all 132 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,900
/ week
All of Home Instead's employed Care Professionals understand how important person-centred, dependable support is when caring for a loved one and regards it as a special privilege to look after people ... Read more
"A very big thank you to all of the carers that formed a very caring and dedicated team of special people who looked after mum when she was…"
Read all 43 reviews
Visiting Care from
£35
/ hour
Home Instead (Knowsley and Liverpool East) aims to provide high quality care to people in their own homes.
The care team is recruited and personally trained by the manager, who then matches care ... Read more
"I am absolutely delighted with the care provided to my family member by Home Instead. His carer is friendly and thoughtful and has made the…"
Read all 166 reviews
Visiting Care from
£36
/ hour
Live-in Care from
£1,800
/ week
Home Instead in Edinburgh helps its clients live well in the comfort of their own homes and to keep visiting the people and places they love.
Services include help with all the activities of daily ... Read more
"Homestead took time to match the perfect carer for Mum. Excellent service every time - professional, kind and reliable. Visits are not…"
Read all 43 reviews
Visiting Care from
£38.50
/ hour
Live-in Care from
£1,800
/ week
Home Instead (Tamworth and Lichfield) aims to change the face of ageing by providing a non-medical care service of exceptional quality for people to stay independent within their own home for as long ... Read more
"We have had some very nice carers from HomeInstead who have looked after my mum and helped her. The office team have been very good as…"
Read all 39 reviews
Since 2007, Home Instead Northwich has provided high-quality home care across Northwich, Knutsford, Winsford, Holmes Chapel, and surrounding areas.
Offering bespoke in-home care, services are ... Read more
"Changing dad's morning care to Home Instead has been a game-changer. Being a sufferer from dementia, routine is a key thing. Knowing that…"
Read all 86 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,800
/ week
Home Instead Wetherby, North Leeds and Horsforth offer tailor-made home care and specialist dementia support to people living in their own homes.
Services including companionship, home help, ... Read more
"In my experience, the care my wife receives is excellent in all respects. The staff are very professional and welcoming. Caring and…"
Read all 77 reviews
Home Instead Barnsley is an award-winning home care company, aiming to change the face of ageing in the Barnsley area. They provide a wide range of high quality, home care services available to ... Read more
"Home Instead's Care Team first visited for Dad, to help him with showering and personal care 3 times a week. They worked slowly and…"
Read all 128 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,995
/ week
Discover a world of compassionate and tailored home care with Home Instead in Milton Keynes. Exceptional companionship-led services empower individuals in need, enabling them to thrive happily and ... Read more
"Having only just met Sue, I was immediately aware of her kind and caring nature. She showed my mum respect and gave her time and space to…"
Read all 42 reviews
Visiting Care from
£29.50
/ hour
Home Instead (Cuffley, Cheshunt & Harlow) understands that home is where loved ones feel happiest. They passionately believe that age should be celebrated and that everybody should be able to live ... Read more
"My Dad needed a new care company at short notice and one that could provide 2 carers per visit. Home Instead were helpful and professional…"
Read all 68 reviews
Visiting Care from
£33
/ hour
Live-in Care from
£1,750
/ week
Home Instead (Aylesbury Vale) provides support ranging from companionship and home help to personal care to assist people to remain independent in their homes whilst maintaining a good quality of ... Read more
"The carers at Home Instead are excellent. They have been really good with both mum and dad. Dad has alzheimers and vascular dementia and…"
Read all 87 reviews
Visiting Care from
£37
/ hour
Home Instead Salford and Worsley offers an exemplary service supporting Salford Seniors' in their own homes.
Rated 'outstanding' (CQC, October 2017 & October 2023) Home Instead have an ... Read more
"Home Instead has provided care for my mum over the past couple of years. The care she has received has been of a consistently high…"
Read all 126 reviews
Visiting Care from
£37.50
/ hour
Live-in Care from
£1,800
/ week
Home Instead (Luton & Central Beds) provide an extensive range of caring skills in the home, supporting older and vulnerable people to remain comfortable, secure and independent. Ideal for older ... Read more
"The Home Instead carers have been wonderful for my father in the last 4 months . Although I speak to him everyday it's lovely to know that…"
Read all 64 reviews
Home Instead Central Hampshire is dedicated to delivering compassionate, high-quality home care services in Central Hampshire. The company provides personalised care at home for older adults and ... Read more
"Our mother enjoys her visits from the young lady from Homes Instead.
It is so nice to know that she has someone keeping an eye out for…"
Read all 53 reviews
Home Instead Shoreham, Petts Wood & Longfield (North West Kent) supports older people to stay independent in their own homes.
The care staff (CAREGivers) believe in giving the elderly the most ... Read more
"As a family, we can't thank Home Instead enough for the wonderful care you gave to our aunt. You enabled her to fulfil her wish to remain…"
Read all 112 reviews
Visiting Care from
£37
/ hour
Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. ... Read more
"I have been using the services of Home Instead Bury St Edmunds for almost six months to care for my parents.
I was instantly impressed…"
Read all 23 reviews
Visiting Care from
£34
/ hour
Live-in Care from
£1,600
/ week
Covering Bury St Edmunds, Diss and Stowmarket and towns across West Suffolk, Home Instead, Bury St Edmunds provides quality home care services allowing clients to continue living independently in ... Read more
"I contacted Home instead after a recommendation from two friends. From the first phone call to the start of care the service was extremely…"
Read all 53 reviews
Home Instead (Cowbridge, Pontyclun & Pontypridd) strive to bring the kind of care to clients that they would all want for their own family.
Tailored care is carried out by suitably trained staff, ... Read more
"Both our CAREGiver and their Office Support have far exceeded our expectations when providing for my wife's care. Their interest in my…"
Read all 80 reviews
Visiting Care from
£38
/ hour
Live-in Care from
£1,800
/ week
Home Instead (Ilkley, Skipton and Settle) offers a flexible range of non-medical care for older people, with all care personalised to suit the needs of the individual.
Help with a wide range of ... Read more
"Home Instead staff has always been very kind and supportive to my mother and there has always been a big effort to help around the house.…"
Read all 46 reviews
Home Instead in Croydon provides home care for older people in the Croydon and Dulwich area.
The home care provider offers personal care services, such as assistance with bathing, dressing and ... Read more
"My Mum has been using Homeinstead for 5 years and they have been excellent. Sadly she has had to stop using them because of reaching the…"
Read all 86 reviews
Home Instead Fareham and Gosport is rated as outstanding by CQC (Sept 2019).
They provide quality home care to clients in Fareham, Gosport, Lee on Solent, Stubbington, Portchester, Titchfield, ... Read more
"Your provision of care/support is excellent, and communication is consistently reliable and accommodating.
You have been a great source…"
Read all 89 reviews
Visiting Care from
£34.65
/ hour
Live-in Care from
£1,659
/ week
Established in 2010 and rated as 'Outstanding' by the Care Quality Commission (CQC) (January 2017), Home Instead Epsom & Mole Valley is a family owned, award-winning company providing companionship ... Read more
"We would like to say a big thank you to all the staff at Home Instead.
The level of care, support,advice and compassionate we received…"
Read all 51 reviews
Home Instead (Chesterfield) was established in 2011 and is rated 'Outstanding' by the Care Quality Commission (June 2019).
Home Instead (Chesterfield) is dedicated to providing high quality ... Read more
"I am so impressed with north Lanarkshire and Glasgow east home care service. They have been very professional and reliable at every…"
Read all 20 reviews
Home Instead North Lanarkshire & Glasgow East is a local award-winning private home care agency based in Cumbernauld. The office covers the main localities in North Lanarkshire, including ... Read more
"A huge thank you for the care and support you provided to my father during the time we were using your services. Now that the care…"
Read all 101 reviews
Home Instead (Wembley) provides home care services for older age adults to help them remain independent in their own homes.
Home Instead provides that precious gift of freedom, enabling people to ... Read more
"I am very pleased with the service provided. It is a good alternative to a care home. With this start period, I am more than happy with…"
Read all 80 reviews
Home Instead (South Lanarkshire) provides a range of home services to clients so that they can live independently in their own homes.
It provides assurances to both clients and their loved ones ... Read more
Home Instead has a Group Review Score of 9.5 (9.521) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.
from Rachel W (Daughter of Client) published on 1 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
From the very beginning I knew I could trust Gerry and the team to look after mum. They visit mum every day and communicate with me via the app to share updates about the care visits. I know the carers to be a blend of professionalism, kindness and common sense. They understand mum's needs, respect
her, and step in when there's a crisis. Every time I've needed to ask a question, share concerns or ask for support, Gerry and Sally have been there on the end of the phone. They were able to match mum with carers that are most suited to her disposition. With the app it is reassuring to see how mum is each day, if she's eaten and how her mood is. I've met most of the staff and all of them have been very patient and kind. This means if I go away for a few days I can relax knowing they will be there, and also keep me informed if needed. I have nothing but praise for the team and have total confidence in them. Thank you for everything you do!!!
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Hi Rachel. Thank you so much for taking the time to leave us a review and for your lovely comments, it is much appreciated. Thanks also for specifically mentioning Gerry and Sally, as the management team they go above and beyond on a daily basis to guarantee that our clients receive the quality care that they deserve. I will ensure that your comments are passed on directly to them.
from Jackie H (Next of Kin) published on 1 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead provided us with a superb carer to take my husband with dementia to snooker. They matched him up with the perfect person who treated him with dignity and respect. Unfortunately my husband has now digressd so cannot use the service but I would have no hesitation recommending this company.
Very professional indeed.
Thank you.
Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)Thank you for your positive feedback.
We are pleased to hear that your husband was well matched with a Care Professional and that he was supported with dignity and respect whilst continuing to engage in activities he enjoyed.
We are sorry to hear that his needs have since changed, and we appreciate you taking the time to share your experience. Your recommendation is greatly valued.
from Avril S (Sister of Client) published on 1 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I am very pleased with the hand and feet nail care provided to my brother. He is made very comfortable and treated with respect. All in all it is a pleasant experience for him. I am very pleased to have found you.
Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)Thank you so much for your kind words. It truly means a lot to hear that your brother feels comfortable, respected, and well cared for during his visits. Providing a positive and relaxing experience is always our priority, and we're so glad that came across. We really appreciate you taking the time to share your feedback and are delighted to have the opportunity to support your brother.
from Alison C (Wife of Client) published on 1 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I am absolutely delighted with the care provided to my family member by Home Instead. His carer is friendly and thoughtful and has made the adjustment to receiving personal care easy by his respectful attitude and consideration. Communication is very good and I feel happy to know that M. is safe and
happy. Thank you.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thank you for your amazing feedback, including that extending the service to include personal care is going so well.
from Angela G (Daughter of Client) published on 1 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Finding a care agency I can trust implicitly with my father's well-being was a significant challenge. My father has Parkinsons Disease and requires assistance. Home Instead Northampton has been an absolute lifeline. The care manager and scheduler are highly responsive and professional, but it is the
frontline carers truly make the difference. They don't just 'perform tasks'; they build genuine relationships. Whether it's navigating complex medication schedules or accompanying my father on his beloved garden centre trips, they treat him with the dignity and respect he deserves. Their ability to coordinate with me across time zones and provide objective, strategic feedback has alleviated so much of my anxiety. I cannot recommend them highly enough for any family needing premium, reliable care for a loved one.
Reply from Sandra Morison, Care Manager at Home Instead (Northampton)Thank you so much for this wonderful review of our service and your dads care team in particular. We work hard to support not only our clients but their families as well, and it is always nice to know that it is working well. Hopefully this wonderful relationship continues, I know his care team really enjoy spending time with him.
from lorraine h (Daughter of Client) published on 1 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We have had some very nice carers from HomeInstead who have looked after my mum and helped her. The office team have been very good as well, as they had to at the last minute arrange a carer for mum due to staff sickness, and this was done really well and both mum and I are grateful for this service.
All their staff that we have come into contact with are really good and very kind with mum and we have got on with them well . So thank you for your continued help and support
Reply from Catherine Broadbent, Social media and Community Engagement Officer at Home Instead (Northwich & Knutsford)Were so pleased to hear that both you and your mum have had such a positive experience with our Care Professionals and office team. Providing kind, reliable support especially at short notice is something we always strive for, so its wonderful to know this made a difference when you needed it most.
Your kind words will be shared with the team, who will be delighted to hear how much their care and support is appreciated.
from David J (Son of Client) published on 1 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Really happy with the service Jane and the team at Home Instead supply to my mum.
Great attention to detail and fast telephone response if any issues come up.
Lovely carers who my mum really appreciates.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Responsiveness if one of our key values so we're happy to see you mention this along with all the other wonderful feedback we'll pass on..
from A F (Next of Kin) published on 1 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The service from Home Instead was Impeccable! The loving care was of a professional team pulling together with enthusiasm and willingness to achieve a high standard. The Beverley team was available whenever we needed them,they adapted to all our needs for our most loved friend in every way possible.
We would highly recommend this company and book them if needed again. Thanking them for their support.
from Lisa Y (Daughter of Client) published on 31 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead provided exceptional care for my Mum over a very challenging year. All the carers were kind, professional and treated her with dignity, respect and a healthy dose of humor. The management staff were excellent too and I would recommend Home Instead 100%.
Reply from Jo Hooper, Registered Manager at Home Instead North HertsThank you so much for your kind words. It was an absolute pleasure to support your mum.. Our care professionals grew very fond of her and still speak about her often - they truly miss her. We're grateful for the trust you placed in us and wish you and your family all the very best.
from R I (Solicitor of Client) published on 31 March 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
Home Instead offer a very reliable and efficient service and keep me as the the solicitor/attorney of the person in need of care fully informed and re-assured that the cover is round the clock. The care pro's all seem to be very friendly and have a very mice manner with the person being cared for
Reply from Aleksandra Cielesz, service manager at Home Instead (Glasgow South)Thank you very much for your kind and thoughtful feedback. We truly appreciate you taking the time to share your experience, particularly from your perspective as solicitor and attorney. It is incredibly important to us that representatives and families feel fully informed and reassured, so we are pleased to hear that our communication and round-the-clock support are meeting your expectations. We are also delighted that our Care Professionals have made such a positive impression through their friendly and respectful approach. Providing care with dignity, compassion, and consistency is at the heart of what we do. Your feedback means a great deal to the whole team, and we look forward to continuing to support your client to the highest standard.
from M G (Client) published on 31 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead provided a care professional to provide companionship for my husband who was housebound. This service was greatly appreciated by us both and we looked forward to our carer coming every week. She had a cheery outlook and was very helpful and kind and we had a nice, friendly relationship
with her. Sadly my husband passed away, however, as I did not want to lose the carer, I decided to continue with the service for myself.
Reply from Megan Thomson, Service Manager at Home Instead (Glasgow North)Thank you for your lovely words, we are so pleased that we provided such a positive service for you and your husband and are able to continue providing the support after your husbands sad passing.
from Philippa A (Daughter of Client) published on 31 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The team at Home Instead care for my Dad who's needs with Parkinson's and dementia are increasingly complex. The support and help they have given my Dad and support to my Mum has been nothing short of brilliant. The relationships my Dad has built with some of his regular caregivers has been nothing
short of life changing for him. It's been wonderful to see and I thank all of them all so much for their help, care and love. Holly, John, Ray, Sean, Jess and the rest of the team are absolutely brilliant and I don't know what we would have done without them. Thankyou so much.
Reply from Rachel Sanders, Recruiting and Marketing Manager at Home Instead South LakesThank you so much for sharing these kind and heartfelt words about the care your Dad receives. It means a great deal to our entire team. Supporting families through the challenges of Parkinson's and dementia is a responsibility we approach with compassion, respect, and dedication, and knowing that our care has made a difference to your Dad's quality of life is truly humbling. We are delighted to hear how meaningful the relationships with Holly, John, Ray, Shaun, Jess, and the wider team have become. Building trust, familiarity, and genuine connection is at the heart of what we do, and your feedback reflects the commitment each Care Professional brings to every visit.
Thank you again for taking the time to share your experience. It is an honour to support your Dad and Mum, and we remain here for your family every step of the way.
from Hannah G (Case Manager) published on 31 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Jade and her team have gone above and beyond to help a mutual client of ours. The team of companions have been the link we needed to keep in touch with a client and ensure their wellbeing needs were being met. Our team has been so impressed with home instead that they are our first choice if we need
to recommend services to our clients.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your fantastic review, it is great to hear that the service has worked for you and for the commitment we give to each of our Clients and their family members is recognised.
from Beverley D (Daughter of Client) published on 31 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead cared for mum for a while earlier this year. Mum has dementia and several health and mobility issues .
At all times they were caring, compassionate and went above and beyond and treated mum with dignity and respect.
They spent time and took pains to get to know about mum and her life
and preferences and were happy to help in any way.
It was a great relief to have full confidence that mums Home Instead carers would look after her exactly as she wished.
U can't recommend th m highly enough.
Reply from Melissa Critchley, Director at Home Instead (Warrington)Thank you so much for that wonderful review, it was so helpful having a family that communicated so well with us and helped us to keep up with what was going on. We wish you all the best and thank you again, it was a pleasure supporting your mum and i really appreciate you taking the time to complete the review,
from P C (Friend of Client) published on 31 March 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
During the past year the Caregivers offered kind, considerate companionship to my friend who suffered from Alzheimer's. They took her out for shopping and walks and provided support with indoor activities like jigsaws when the weather was poor. They completed detailed logs helpful to me and her family.
from Lisa T (Daughter-in-law of Client) published on 30 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I can't recommend Home instead enough. They really care about their clients. The office and care staff bend over backwards to make sure their client is comfortable. If theres a problem it's quickly resolved with immediate communication. Thank you so much for taking care of our loved one and offloading
from Vanya B (Daughter of Client) published on 30 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Esjay was amazing with my mum. She took the time to really talk with her and built a genuine connection. My mum felt comfortable enough to open up to Esjay and share how frustrating it was for her to forget things.
They would often go out for a hot chocolate together, and those small outings meant
a lot. My mum genuinely looked forward to seeing Esjay-sometimes twice or even three times a week.
It was so reassuring to see someone treat my mum with such kindness, patience, and understanding. Esjay made a real difference to her wellbeing, and we are very grateful for the care and companionship she gave. The management was good too, very flexible with requirements when asked for additional time with my mum per week. Hope to avail services again soon , when my mum comes to visit.
from J M (Wife of Client) published on 30 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I used the Ayr-based company site for a few days to allow me to visit family elsewhere. My husband had a twice daily visit to help with personal care and ensure he had meals cooked. He has always been a very private person as regards help but welcomed the carers and seemed to enjoy their company. If
he is happy with the care then I am happy. The assessment prior to the package starting was straightforward and the 2 people listened and used this information to help arrange the best for my husband. I appreciated the follow-up phone call and will certainly use the company again. As regards value for money- i have no idea how the prices compare with other companies but i realise they will all be expensive. However, i feel this is what we pay for to have peace of mind that someone is being cared for properly and with dignity.
from Sandra M (Partner of Client) published on 30 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We have received excellent care and support from our contacts at Home Instead over a 4 month period while I was recovering from surgery .
Both my partner and I felt comfortable with the care professionals who came here and their support was invaluable in what could have been difficult circumstances.
I can't thank them enough.
Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)Many thanks for such a lovely review, it was an absolute pleasure to support you in your recovery. Do please keep in touch. with kind regards Anitra and our Home Instead Team
from K M (Daughter of Client) published on 30 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home instead provides an excellent service. It is professionally run and the communication between them and us is faultless. The carers are kind, caring and willing to do anything Mum requires. Their daily visits have reassured her and provided a much needed regular point of contact. We are delighted
with all they do for our Mum.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your kind review. It is a pleasure to support your Mum and it's great to hear how well it is going and how happy you both are.
Costs for home care providers owned by Home Instead
Average costs for home care provided by Home Instead by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Home Instead, based on 134 out of their 243 locations.
Type of Care Provided
Average Weekly Cost
Visiting Care (hourly)
£34.02
Live-in Care (weekly)
£1,588
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.
How many Agencies does Home Instead own?
Home Instead own 243 Agencies.
Which Home Instead Agencies have the highest review score?
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead to verify any information. View our terms and conditions.
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