Home Care Provider Owned by Home Instead in Conwy

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in Conwy

Home Instead Locations in Conwy (1)

 

1 Home Care Provider owned by Home Instead in Conwy

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Home Instead (North Wales)

28-32 Princess Drive, Colwyn Bay LL29 8LA 

9.5 34 reviews
"My care professional is like a tonic, so helpful and understanding, if this care was on prescription, the doctors would be inundated! All…"   Read all 34 reviews

Home Instead for North Wales is an award winning, highly respected UK home care provider, that provides high quality care for seniors in their own homes. Great pride is taken in developing the relationship between the client and their CAREGiver, with… Read more about Home Instead (North Wales)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Home Instead Reviews in Conwy (34)

9.6
Home Instead has a Group Review Score of 9.6 (9.633) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (North Wales)

from Edward W (Client) published on 4 September 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care professional is like a tonic, so helpful and understanding, if this care was on prescription, the doctors would be inundated! All the everday things I need doing that I can't manage now-a-dats are taken care of with a smile, like she makes a brilliant cuppa and loves gardening, also has discovered
where my clothes live, so the washing goes away where I'll find it!

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Review of

Home Instead (North Wales)

from Allison L (Daughter of Client) published on 4 September 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, pleasant carers, help with having a shower, making meals and housework.

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Review of

Home Instead (North Wales)

from Cari H (Daughter-in-law of Client) published on 25 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Review was extremely useful, so we can update everything and move forward with another service, ie cleaning visits and extra help when on holiday, etc.
All staff are very good with my mother in law, and she is very happy with the service.

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Review of

Home Instead (North Wales)

from Alison S (Client) published on 4 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all carers. Professional and friendly. Work carried out to a high standard.

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Review of

Home Instead (North Wales)

from A W (Client) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly ladies, always very helpful nothing is too much trouble. Makes me feel comfortable with myself, knowing Home Instead will always help me.

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Review of

Home Instead (North Wales)

from Barry J (Son of Client) published on 10 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers visiting my mother perform their duties in an excellent, professional and friendly manner. She looks forward to the twice daily visits and could not live at home without them. They are always checking to see if she needs any help with anything. She also enjoys the social contact especially
in these times. I couldn’t recommend them more highly. I live a long way away so also rely on their care and feedback on my mother.

Reply from Donna Vella, Office Coordinator at Home Instead (North Wales)

Thank you for your kind feedback, I have advised the Co-Ordinator who will speak to the CAREGivers to advise them.

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Review of

Home Instead (North Wales)

from Nick D (Son of Client) published on 17 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of Mum’s care. Home Instead have provided care and most importantly social contact during these difficult times. They have definitely gone the extra mile in helping to make sure she is safe and healthy.

Reply from Donna Vella, Office Coordinator at Home Instead (North Wales)

What lovely feedback. Thank you for taking the time to post this.

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Review of

Home Instead (North Wales)

from Edwina T (Daughter of Client) published on 17 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Abergele team are so helpful and mindful of the concerns family members have.
They have responded promptly to the times my dad was very poorly and needed extra support. Dad's main carers each have a unique way of making my Dad feel special.
The manager will always call if she feels there is an
issue which takes a load off my mind living 220 miles away.

Reply from Allie Williiams, Deputy Manager at Home Instead (North Wales)

Thank you, it is always a pleasure speaking with you and your Dad, stay safe.

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Review of

Home Instead (North Wales)

from Tracy H (Granddaughter of Client) published on 10 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know it's been a while since I lost my nan and grandad but I would like to say what amazing care they received for the last three years from Home Instead which also supported the family at the sad time I lost my nan and grandad; always there to support the family. I would like to thank each and every
one of you, thanks ladies.

Reply from Donna Vella, Office Coordinator at Home Instead (North Wales)

Thank you so much for the lovely feedback. We are proud that we were able to assist your grandparents and our CAREGivers fed back what lovely people they were.

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Review of

Home Instead (North Wales)

from Sian H (Client) published on 30 October 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From telephoning with the initial enquiry through to daily day care, The care manager has ensured Mum has been looked after to a brilliant standard!


Very friendly, professional, caring, kind and thoughtful.


Good value too.


Highly recommend - the daily carer is lovely - perfect for Mum aged

81.


I appreciate all the hard work, support and outstanding service.

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Review of

Home Instead (North Wales)

from Amanda T (Daughter of Client) published on 29 September 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very happy with Home Instead, they match the carer with the service user. Mum is very happy with the service, which makes me happy and I can relax and not worry. Any concerns are easily addressed and it is very reassuring to know that if the caregivers have a concern they can contact
me direct or if I have a query or concern it will be dealt with professionally and easily. Although I have to say I have never had a cause for concern.

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Review of

Home Instead (North Wales)

from Christine W (Daughter of Client) published on 5 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend. Carers are fantastic. So kind and helpful. Look after my Mum as though she was their own. So caring.

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Review of

Home Instead (North Wales)

from T M (Partner of Client) published on 20 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the service for over a year now. I am very satisfied at the present time they provide company for my partner for 4 hours on a Friday. In the past, I have arranged for an hour extra on a Monday morning. Their office is neat and can call in an emergency.

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Review of

Home Instead (North Wales)

from Pamela G (Daughter of Client) published on 15 March 2019

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was expecting details of the carers rota so that I knew who was looking after my mother on a daily basis, I still have not received this.
I also requested a breakdown of costs which had to be chased before it was received.

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Review of

Home Instead (North Wales)

from C J (Granddaughter of Client) published on 15 March 2019

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally the care provided is satisfactory. Carers often late even when first call of the day requested.

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Review of

Home Instead (North Wales)

from Steve D (Son of Client) published on 6 March 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In September Mum suffered two TIAs which destroyed her short term memory and her insight into her condition. The helpers from Home Instead reacted with exemplary patience and kindness. As she became slower they adjusted to her, without making her feel slow. They became welcome friends and her windows
on the outside world, but they always gave me detailed feedback on any areas of concern as they arose.


Her decline accelerated in December, but she would still smile at a face she recognised and trusted, even when she would confidently come up with the wrong name. She had more TIAs, two while carers were present, and the helpers stayed on to calm her and help me with the practicalities while we waited for paramedics and ambulances. It was a difficult time for both of us. We couldn't have managed without their help.


Mum died in early January. Thanks to Home Instead she could live at home until her last few days. She was very grateful.

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Review of

Home Instead (North Wales)

from Barry J (Son of Client) published on 13 February 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the care team for their professional and friendly care. Nothing was too much trouble as they cared for my Mums needs, whether it be personal or just a friendly chat and a cup of tea. Unfortunately it was only for a short time as Mum has had to go into a nursing home. We could
not have survived the last 6 months without all their help. Thanks again.

Reply from Warwick Allan, Director at Home Instead (North Wales)

Thank you for your kind words Barry. It was a pleasure to have helped you and your family.

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Review of

Home Instead (North Wales)

from Catherine M (Wife of Client) published on 19 December 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff from Home Instead are very nice, friendly and helpful people. They are very flexible with their sitting service, and always ready to accommodate us.

Reply from Warwick Allan, Director at Home Instead (North Wales)

Thank you for your taking the time to review us and the kind words. We try our best!

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Review of

Home Instead (North Wales)

from Brian B (Client) published on 29 August 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and helpful.

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Review of

Home Instead (North Wales)

from Cecilia A (Wife of Client) published on 12 June 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had regular calls, usually 3 times a week to care for my husband who was in the last stages of vascular dementia.
They made my husband happy by talking to him, putting on his favourite programmes and discs of music.
On occasions, they would give him drinks or help to eat.
Apart from this, I
was able to go shopping or the dentist etc...
They would wash up, iron, move washing to the dryer, fold and then put away bedding or clothes.
They would help with changing the beds, vacuuming and dusting, as well as being supportive if I was feeling low, which was quite often.
I could not have wished for better care.

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Awards / Recognitions (9)

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