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Home Care Provider Owned by Home Instead in Conwy

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9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in Conwy

Only the locations & reviews in Conwy for Home Instead are showing below.

View the details of all 242 locations (with 12303 reviews) owned by Home Instead

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Home Instead Locations in Conwy (1)

1 Home Care Provider owned by Home Instead in Conwy
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Home Instead (North Wales)
28-32 Princess Drive, Colwyn Bay LL29 8LA 
9.8 39 reviews
Home Instead (North Wales), Colwyn Bay, Conwy
"Without Home Instead, I don't know where I'd be. I have now built up the confidence to go out and about. I'm eating properly again, and my…"   Read all 39 reviews

Home Instead for North Wales is an award winning, highly respected UK home care provider, that provides high quality care for seniors in their own homes. Great pride is taken in developing the ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
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Alcedo Care

Home Instead Reviews in Conwy (39)

9.5

Home Instead has a Group Review Score of 9.5 (9.519) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

Overall Experience
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Reviewer Connection to Home Instead
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Review of

Home Instead (North Wales)

from Slyvia E (Client) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without Home Instead, I don't know where I'd be. I have now built up the confidence to go out and about. I'm eating properly again, and my confidence is coming back. I am enjoying their company every morning as well. They are friendly, and I always have the same care professionals. I can always ring
the office for support if needed.
Reply from Carly Redgers, Community Engagement Officer at Home Instead (North Wales)This is so lovely to hear Sylvia! We will pass on your kind words to our team.
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Review of

Home Instead (North Wales)

from Nick R (Son of Client) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The notes on the app are really helpful, not only letting me know what has been done but any potential issues. Mum and myself are very happy with Home Instead. She enjoys the care professionals and appreciates all they do for her. She enjoys chatting with them and values the times and calls more than
she thought. It's a weight off my mind thinking about it.
Reply from Carly Redgers, Community Engagement Officer at Home Instead (North Wales)This is so wonderful to hear. Thanks for taking the time to leave us this feedback.
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Review of

Home Instead (North Wales)

from Yvonne H (Daughter of Client) published on 31 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has been fantastic with Mum, especially after having a bad experience with the previous company. They have filled Mum's life with lots of laughter, songs and fish feeding, going beyond the standard of care that Mum needed daily. I can't thank the team enough. The office team have always
been there too, helping when needed and keeping me informed along the way. Thank you to you all.
Reply from Carly Redgers, Community Engagement Officer at Home Instead (North Wales)We are so happy to hear how happy your mum has been with our care plan and the care professionals that visit her.
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Review of

Home Instead (North Wales)

from S G (Granddaughter of Client) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful and very considerate. They listen to all concerns and give advice. They treat my grandad with great dignity and respect. I'm very pleased with the service.
Reply from Carly Redgers, Community Engagement Officer at Home Instead (North Wales)This is so lovely to hear S.G.! Thank you for taking the time to let us know how we are doing.
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Review of

Home Instead (North Wales)

from Ted W (Client) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As one gets older and health goes downhill, especially with things you've never heard of, you realise what life is after losing partners. Since I've had care professionals from Home Instead visiting me, there's light at the end of the tunnel! When my regular young lady walks into the room, it's like
the Sun coming out on a rainy day. The professionalism of the staff is first class.
Reply from Carly Redgers, Community Engagement Officer at Home Instead (North Wales)Dear Ted,
Thank you so much for your lovely message. We were truly touched to read your kind words. It means a great deal to us to know that our Care Professionals have brought light and comfort into your days.
At Home Instead, we believe that quality care is as much about companionship and understanding as it is about practical support. Hearing that you feel cared for, valued, and uplifted is the highest compliment we could receive.
We'll be sure to share your wonderful feedback with your regular Care Professional and the rest of the team - it will brighten their day just as they brighten yours.
Thank you again for taking the time to share your experience with us. We feel privileged to be part of your care journey.
With warm regards,
Your friends at Home Instead
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Review of

Home Instead (North Wales)

from Sylvia R (Mother of Client) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care professionals are all lovely with my son and myself. The office are always approachable and helpful. I'm grateful to them all.
Reply from Carly Redgers, Community Engagement Officer at Home Instead (North Wales)We appreciate this feedback and happy to hear how pleased you are with our service.
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Review of

Home Instead (North Wales)

from Allison L (Daughter of Client) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, pleasant carers, help with having a shower, making meals and housework.
Reply from Carly Redgers, Community Engagement Officer at Home Instead (North Wales)Thank you for the kind review! We will pass on your feedback to our care team.
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Review of

Home Instead (North Wales)

from Cari H (Daughter-in-law of Client) published on 25 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Review was extremely useful, so we can update everything and move forward with another service, ie cleaning visits and extra help when on holiday, etc.
All staff are very good with my mother in law, and she is very happy with the service.
Reply from Carly Redgers, Community Engagement Officer at Home Instead (North Wales)Thank you for the positive feedback! We are so pleased to hear that your mother in law is happy with our team and services.
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Review of

Home Instead (North Wales)

from Alison S (Client) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all carers. Professional and friendly. Work carried out to a high standard.
Reply from Carly Redgers, Community Engagement Officer at Home Instead (North Wales)This is lovely to hear! Thank you for taking the time to leave us this wonderful feedback.
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Review of

Home Instead (North Wales)

from A W (Client) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly ladies, always very helpful nothing is too much trouble. Makes me feel comfortable with myself, knowing Home Instead will always help me.
Reply from Carly Redgers, Community Engagement Officer at Home Instead (North Wales)It's so lovely to read your feedback AW! We enjoy our visits with you and so happy to hear that you are pleased too.
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Review of

Home Instead (North Wales)

from Barry J (Son of Client) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers visiting my mother perform their duties in an excellent, professional and friendly manner. She looks forward to the twice daily visits and could not live at home without them. They are always checking to see if she needs any help with anything. She also enjoys the social contact especially
in these times. I couldn’t recommend them more highly. I live a long way away so also rely on their care and feedback on my mother.
Reply from Donna Vella, Office Coordinator at Home Instead (North Wales)Thank you for your kind feedback, I have advised the Co-Ordinator who will speak to the CAREGivers to advise them.
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Review of

Home Instead (North Wales)

from Nick D (Son of Client) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with all aspects of Mum’s care. Home Instead have provided care and most importantly social contact during these difficult times. They have definitely gone the extra mile in helping to make sure she is safe and healthy.
Reply from Donna Vella, Office Coordinator at Home Instead (North Wales)What lovely feedback. Thank you for taking the time to post this.
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Review of

Home Instead (North Wales)

from Edwina T (Daughter of Client) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Abergele team are so helpful and mindful of the concerns family members have.
They have responded promptly to the times my dad was very poorly and needed extra support. Dad's main carers each have a unique way of making my Dad feel special.
The manager will always call if she feels there is an
issue which takes a load off my mind living 220 miles away.
Reply from Allie Williiams, Deputy Manager at Home Instead (North Wales)Thank you, it is always a pleasure speaking with you and your Dad, stay safe.
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Review of

Home Instead (North Wales)

from Tracy H (Granddaughter of Client) published on 10 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I know it's been a while since I lost my nan and grandad but I would like to say what amazing care they received for the last three years from Home Instead which also supported the family at the sad time I lost my nan and grandad; always there to support the family. I would like to thank each and every
one of you, thanks ladies.
Reply from Donna Vella, Office Coordinator at Home Instead (North Wales)Thank you so much for the lovely feedback. We are proud that we were able to assist your grandparents and our CAREGivers fed back what lovely people they were.
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Review of

Home Instead (North Wales)

from Sian H (Client) published on 30 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From telephoning with the initial enquiry through to daily day care, The care manager has ensured Mum has been looked after to a brilliant standard!


Very friendly, professional, caring, kind and thoughtful.


Good value too.


Highly recommend - the daily carer is lovely - perfect for Mum aged

81.


I appreciate all the hard work, support and outstanding service.

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Review of

Home Instead (North Wales)

from Amanda T (Daughter of Client) published on 29 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been very happy with Home Instead, they match the carer with the service user. Mum is very happy with the service, which makes me happy and I can relax and not worry. Any concerns are easily addressed and it is very reassuring to know that if the caregivers have a concern they can contact
me direct or if I have a query or concern it will be dealt with professionally and easily. Although I have to say I have never had a cause for concern.
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Review of

Home Instead (North Wales)

from Christine W (Daughter of Client) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend. Carers are fantastic. So kind and helpful. Look after my Mum as though she was their own. So caring.
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Review of

Home Instead (North Wales)

from T M (Partner of Client) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using the service for over a year now. I am very satisfied at the present time they provide company for my partner for 4 hours on a Friday. In the past, I have arranged for an hour extra on a Monday morning. Their office is neat and can call in an emergency.
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Review of

Home Instead (North Wales)

from Pamela G (Daughter of Client) published on 15 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was expecting details of the carers rota so that I knew who was looking after my mother on a daily basis, I still have not received this.
I also requested a breakdown of costs which had to be chased before it was received.
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Review of

Home Instead (North Wales)

from C J (Granddaughter of Client) published on 15 March 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
Generally the care provided is satisfactory. Carers often late even when first call of the day requested.
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Awards / Recognitions (9)

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