Home Instead in West Yorkshire | 9 Home Care Providers

Review of
Home Instead Batley, Rothwell and South Leeds
from Susan E (Daughter of Client) published on 4 November 2025 Submitted via Website • Report

Overall Experience

I am one of three daughters caring for our mother who has dementia, it got to the point where we needed help if she was to stay in her own house where she is happiest, but we were concerned she wouldn't like strangers coming into her home.
It was the best thing we did contacting home instead and it's

worked out so much better than we could of ever imagined, they don't just turn up and do the basics, they are so kind and patient with her they are genuinely interested in her and her needs and she actually looks forward to them coming.
I cannot praise them highly enough

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Review of
Home Instead (Wetherby, North Leeds and Horsforth)
from Louise C (Daughter of Client) published on 28 October 2025 Submitted via Website • Report

Overall Experience

Mum received home care a couple of hours a day for six months from Home instead, before moving out of the area.
The staff were always so lovely & treated her with dignity & respect. During the months they cared for her many of them became good friends. Not living nearby made choosing the right care

company so crucial for me. The app provided me with the confidence I needed, enabling me to check daily she was getting the support she needed & she was well.
The office support staff were responsive & compassionate as well as going out of their way to help, particularly in the last few weeks when moving dates kept changing.
I wouldn't hesitate to recommend Home Instead to anyone needing home care for a loved one.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

It was a pleasure to look after your mum. We hope she is settling in well to her new home, we all miss her. We are so grateful that you took the time write this review and we will pass on your…read more

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Review of
Home Instead (Wakefield)
from L D (Daughter of Client) published on 15 October 2025 Submitted via Website • Report

Overall Experience

Received excellent service. Staff always helpful, punctual and pleasant. All queries dealt with promptly and efficiently. Would highly recommend Home Instead to anyone considering help in the home for elderly relatives.

Reply from Elouise Curtis, Care Manager at Home Instead (Wakefield)

Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our team. It's wonderful to know our Care Professionals have made a difference, and we…read more

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Review of
Home Instead (Bradford & West Leeds)
from Valerie H (Client) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy to say that the carers who look after me are very, very good. They do my light household jobs because I cannot manage household chores anymore. Nothing is too much trouble, so I couldn't manage without help.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Thanks for posting a review for us, Valerie. Our team have built up a strong bond with you and see their daily visits with you as a friendship rather than work. That is how we like it to be.

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Review of
Home Instead (Bradford & West Leeds)
from C C (Client) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

Home Instead helps me on a daily basis. They have never let me down. My care team are lovely. They are always there for me. They always promote my independence.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Thank you so much for taking the time and effort to post a review. I am delighted that you have found our service to be exactly what you need. Our care team really enjoy helping you and spending time…read more

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Review of
Home Instead (Bradford & West Leeds)
from Jean B (Daughter of Client) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

Once a regular routine was established a good experience for dad. Although more expensive than other companies you get what you pay for!

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Review of
Home Instead (Bradford & West Leeds)
from Guy W (Husband of Client) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

Our first care company supplied many different carers of various abilities, so when the radio advertised care for dementia sufferers, as my wife changed. The change to having 3 primary carers working to set routines improved care dramatically.
You supply care professionals who really care, work to

sound duties, using gentle persuasion, with patience and some style.
Keep it up!

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Thank you so much for taking the time to leave us a review, Guy. It is very pleasing to see that you feel such an improvement compared to your previous experience with a different care company. We…read more

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Review of
Home Instead Calderdale
from Kevin P (Son of Client) published on 27 August 2025 Submitted via Website • Report

Overall Experience

My Mum broke her hip 3 years ago and went downhill form there. Eventually diagnosed with dementia we found she needed help at home. Especially with dressing and getting ready for bed and catheter care.
Home Instead visited twice a day and the care my Mum received from their bank of carers was professional

and caring.
Later we added a 2 hour companion visit where the carer took Mum out to parks, cafes, shops etc. Mum really enjoyed these visits.
When Mum had problems her team of carers dealt with them and kept us informed
As a family we found the apps daily reports brilliant as we knew what sort of day Mum was having and when she needed our additional support.
Mum has now had to go to a Care Home but I know she was very grateful for the support Home Instead gave her and we as a family very much appreciated the support of Home Instead provided and would highly recommend them

Reply from Julie Ingham, Network & Marketing Officer at Home Instead Calderdale

Thank you for your review and we are very glad to hear that the care we provided for your mum not only met her needs but gave you reassurance during such a difficult time. Our service is always about…read more

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Review of
Home Instead (Ilkley, Skipton and Settle)
from Andrew W (Son of Client) published on 13 August 2025 Submitted via Website • Report

Overall Experience

The entire team at Home Instead Ilkley have been utterly amazing in their response this week, to support Mum (88, with dementia), who was discharged (unsafely) by the local NHS hospital after emergency hip surgery. I raised an enquiry for homecare at 7a.m on a Monday morning, a lady called me back at

11.15a.m and could have come out to assess on the Wednesday, which I put back to Friday morning after it became clear Mum would not be discharged until the following Monday. They immediately put in place 4 calls a day and then within 24 hours, also put in place overnight waking nights, as Mum was terribly disturbed and unsettled.
Being over 200 miles away they have been incredibly responsive, attentive, and assuring and, in a two-care homecare system, I have to say that you get what you pay for, if you have, or choose, to pay.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you very much for taking the time to share your experience. We're so pleased we could support your mum during what was clearly a very challenging time.We understand how important it is to have…read more

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Review of
Home Instead (Bradford & West Leeds)
from Alan W (Husband of Client) published on 11 August 2025 Submitted via Website • Report

Overall Experience

Home Instead have provided companionship services to my Wife, who has Alzheimer's, for over two years. The service has been dependable and the team are friendly and caring. They have coped well with the progression of the disease and my Wife has benefited from the time spent with the Carers. Home

Instead gave me confidence that they meet regulatory requirements and that they are motivated by providing outstanding services in the care sector.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Thank you so much for taking the time to leave us feedback. It has been a pleasure looking after your wife throughout.

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Review of
Home Instead (Wakefield)
from C E (Daughter of Client) published on 5 August 2025 Submitted via Website • Report

Overall Experience

From our first contact, on a January Sunday, when we needed to set up urgent care for my 98 year old Father, Home Instead have provided a thoroughly efficient, responsive, sensitive and supportive service at every level.
My Father had been reluctant to accept support at home, but in 6 months of getting

to know the friendly and supportive team around him, now admits that he couldn't manage without them. Not only do the Care Pros look after his daily physical needs, but, with family at a distance, they provide valuable and friendly social contact and Dad enjoys chatting and joking with them. The App notes for every visit ensure I get an accurate picture of how Dad is feeling every day as well as knowing that all his needs are being met. We have been especially impressed with Home Instead's professional and responsive guidance and support around a number of emergency hospital admissions. I would recommend to anyone looking for care at home for an elderly relative. Excellent!

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear that our team has made a positive difference in your Father's life and that he feels supported…read more

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Review of
Home Instead (Central Leeds)
from Siobhan W (Friend of Client) published on 4 August 2025 Submitted via Website • Report

Overall Experience

Really great, personal and responsive service from everyone at Home Instead. We could not have asked for more and every encounter has been supportive and helpful. they've made a huge difference to both me and my friend.
cannot recommend enough.

Reply from Bahareh Naghash, Director at Home Instead (Central Leeds)

Thank you for your kind words and for taking time to share your expriencewith us. We re delighted to hear that you are happy with our services and your feedback means alot to our team.

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Review of
Home Instead Calderdale
from Mildred C (Client) published on 23 June 2025 Submitted via Postal Card • Report

Overall Experience

My experience is very satisfactory. My care is efficient and very dependent.

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Review of
Home Instead (Ilkley, Skipton and Settle)
from H J (Daughter of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

My elderly parents started using the service in January 2025 and have been very impressed with all aspects of the care they receive. The staff are very professional and caring. They see the same member of staff at each visit and have enjoyed taking part in the social trips.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you very much for a great review. We are very glad mum and dad are enjoying the client events and their weekly visits.

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Review of
Home Instead Calderdale
from B S (Wife of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

I contacted Home Instead when my husband was at home with dementia, but was able to carry on a conversation, to request a carer to act as a companion twice a week. We were introduced to a personable gentleman, who was able to bring out my husband's love of communicating with others. As his dementia

progressed, he went into a care home and the same carer was able to visit him there, until he went into hospital and finally received palliative care at home. We decided on 24 hour care and a dedicated team looked after him with loving care until he died. I cannot recommend Home Instead highly enough. The carers are professional, highly trained and motivated by their wish to help others.

Reply from Julie Ingham, Network & Marketing Officer at Home Instead Calderdale

Thank you for your kind words. We are so pleased to have been able to support you and your husband in the early stages of his dementia and through those very difficult last months.

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Review of
Home Instead (Central Leeds)
from Jonpaul W (Son of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

Me and mum get along very well with the care staff, a particular member of staff is great and does everything my mum needs when washing her. If I ever need anything extra I just contact the manager and it's great. Would recommend this service to people.

Reply from Bahareh Naghash, Director at Home Instead (Central Leeds)

Thank you so much for your lovely feedback and recommendation. Were delighted to hear that you and your mum get along so well with the care team, and that our colleague is providing the support your…read more

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Review of
Home Instead Calderdale
from Dee B (Mother of Client) published on 29 May 2025 Submitted via Website • Report

Overall Experience

Home Instead has supported my son for the past 3 years and have proved to be the best care agency ever to support my son.

Home Instead is very reliable. They are good timekeepers. They are punctual. They care about my son and always strive to give him the support he needs with a smile and always

considering his safety.

Home Instead is easy to contact, there is always a friendly voice to quickly answer the phone and they are always extremely polite, helpful and compassionate. Just what a carer needs, especially in the distressing times.

For my son, Home Instead has been excellent in providing an appropriate support worker, something other providers just couldn't manage, so for this I am very grateful.

Both my son and I, definitely made the right choice with Home Instead, so thank you to all the team in Calderdale.

Reply from Julie Ingham, Network & Marketing Officer at Home Instead Calderdale

Thank you for your kind words. Home Instead always strives to provide compassionate care to the highest level and we are delighted to hear your experience has matched up to our standards. Thank you.

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Review of
Home Instead (Ilkley, Skipton and Settle)
from Hannah C (Daughter of Client) published on 28 May 2025 Submitted via Website • Report

Overall Experience

Mum enjoys the visits from the Care Providers and looks forward to their coming. The family knows she is being well supported which really gives us peace of mind. The CarePros ensure mum is well and regularly go the extra mile. This happened recently when the village grocery shop suddenly closed and

the CarePro, worried about mum, shopped for her on her day off!

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Review of
Home Instead (Wakefield)
from Gill W (Daughter of Client) published on 28 May 2025 Submitted via Website • Report

Overall Experience

From first contact helpful, organized and Professional company at all levels. The App meant I could easily access Dads daily records and be reassured that he'd eaten and taken his medication, and his mood had been assessed, a must have for me as I live overseas. The Carers are wonderful, friendly,

kind and always cheerful. Dad said he felt they really cared about him and they brought joy to his life every morning.
I would recommend them to anyone looking for social care at home. Brilliant!

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you for your lovely review. We're so pleased our care made a positive difference for your Dad and gave you peace of mind while overseas. It's wonderful to hear our team brought him joy each day.…read more

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Review of
Home Instead (Ilkley, Skipton and Settle)
from Judith B (Daughter of Client) published on 28 May 2025 Submitted via Website • Report

Overall Experience

Home Instead have been caring for my mother for several years now. In her mid 90s, and to all intents housebound but mentally still very alert, Mum has carers 4 times a day, to help her in all aspects of her life.
The carers vary in age and abilities, but they do their utmost to support and understand

Mum. When Mum expresses a particular liking for an individual carer she sees them more often. Likewise, if Mum feels she is not on the same wavelength as a carer they appear on her timesheet less often, if at all.
From the point of view of myself, and my brothers, we find communicating with the officer team straight forward and we know that if they can help us, or Mum, they will. We have confidence in them.
Home Instead is not cheap, but the fact that the carers stay an hour and that we know we can trust them to look after Mum and that she likes them justifies their charges.

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Home Care Providers Owned by Home Instead in West Yorkshire

Home Instead Locations in West Yorkshire (9)

Home Instead Reviews in West Yorkshire (318)

Home Instead Batley, Rothwell and South Leeds

Home Instead (Wetherby, North Leeds and Horsforth)

Home Instead (Wakefield)

Home Instead (Bradford & West Leeds)

Home Instead (Bradford & West Leeds)

Home Instead (Bradford & West Leeds)

Home Instead (Bradford & West Leeds)

Home Instead Calderdale

Home Instead (Ilkley, Skipton and Settle)

Home Instead (Bradford & West Leeds)

Home Instead (Wakefield)

Home Instead (Central Leeds)

Home Instead Calderdale

Home Instead (Ilkley, Skipton and Settle)

Home Instead Calderdale

Home Instead (Central Leeds)

Home Instead Calderdale

Home Instead (Ilkley, Skipton and Settle)

Home Instead (Wakefield)

Home Instead (Ilkley, Skipton and Settle)

Awards / Recognitions (9)

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