Home Instead in West Yorkshire | 8 Home Care Providers

Review of
Home Instead Calderdale
from Kevin P (Son of Client) published on 27 August 2025

Submitted via Website • Report

Overall Experience

My Mum broke her hip 3 years ago and went downhill form there. Eventually diagnosed with dementia we found she needed help at home. Especially with dressing and getting ready for bed and catheter care.
Home Instead visited twice a day and the care my Mum received from their bank of carers was professional

and caring.
Later we added a 2 hour companion visit where the carer took Mum out to parks, cafes, shops etc. Mum really enjoyed these visits.
When Mum had problems her team of carers dealt with them and kept us informed
As a family we found the apps daily reports brilliant as we knew what sort of day Mum was having and when she needed our additional support.
Mum has now had to go to a Care Home but I know she was very grateful for the support Home Instead gave her and we as a family very much appreciated the support of Home Instead provided and would highly recommend them

Reply from Julie Ingham, Network & Marketing Officer at Home Instead Calderdale

Thank you for your review and we are very glad to hear that the care we provided for your mum not only met her needs but gave you reassurance during such a difficult time. Our service is always about more than meeting physical care needs so to hear that despite her fall and diagnosis of dementia we were able to bring some joy to your mum while we looked after her is important feedback for our team. Thank you.

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Review of
Home Instead (Ilkley, Skipton and Settle)
from Andrew W (Son of Client) published on 13 August 2025

Submitted via Website • Report

Overall Experience

The entire team at Home Instead Ilkley have been utterly amazing in their response this week, to support Mum (88, with dementia), who was discharged (unsafely) by the local NHS hospital after emergency hip surgery. I raised an enquiry for homecare at 7a.m on a Monday morning, a lady called me back at

11.15a.m and could have come out to assess on the Wednesday, which I put back to Friday morning after it became clear Mum would not be discharged until the following Monday. They immediately put in place 4 calls a day and then within 24 hours, also put in place overnight waking nights, as Mum was terribly disturbed and unsettled.
Being over 200 miles away they have been incredibly responsive, attentive, and assuring and, in a two-care homecare system, I have to say that you get what you pay for, if you have, or choose, to pay.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you very much for taking the time to share your experience. We're so pleased we could support your mum during what was clearly a very challenging time.We understand how important it is to have reliable, responsive care-especially when you're coordinating things from a distance-and we're glad to hear that our team was able to provide the reassurance and support you needed. Putting the right care in place quickly is something we prioritise, and your feedback is a real testament to the dedication of our care professionals.Thank you!

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Review of
Home Instead (Bradford & West Leeds)
from Alan W (Husband of Client) published on 11 August 2025

Submitted via Website • Report

Overall Experience

Home Instead have provided companionship services to my Wife, who has Alzheimer's, for over two years. The service has been dependable and the team are friendly and caring. They have coped well with the progression of the disease and my Wife has benefited from the time spent with the Carers. Home

Instead gave me confidence that they meet regulatory requirements and that they are motivated by providing outstanding services in the care sector.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Thank you so much for taking the time to leave us feedback. It has been a pleasure looking after your wife throughout.

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Review of
Home Instead (Wakefield)
from C E (Daughter of Client) published on 5 August 2025

Submitted via Website • Report

Overall Experience

From our first contact, on a January Sunday, when we needed to set up urgent care for my 98 year old Father, Home Instead have provided a thoroughly efficient, responsive, sensitive and supportive service at every level.
My Father had been reluctant to accept support at home, but in 6 months of getting

to know the friendly and supportive team around him, now admits that he couldn't manage without them. Not only do the Care Pros look after his daily physical needs, but, with family at a distance, they provide valuable and friendly social contact and Dad enjoys chatting and joking with them. The App notes for every visit ensure I get an accurate picture of how Dad is feeling every day as well as knowing that all his needs are being met. We have been especially impressed with Home Instead's professional and responsive guidance and support around a number of emergency hospital admissions. I would recommend to anyone looking for care at home for an elderly relative. Excellent!

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear that our team has made a positive difference in your Father's life and that he feels supported and comfortable with us.It's a privilege to support your family, and we truly appreciate your recommendation.

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Review of
Home Instead (Central Leeds)
from Siobhan W (Friend of Client) published on 4 August 2025

Submitted via Website • Report

Overall Experience

Really great, personal and responsive service from everyone at Home Instead. We could not have asked for more and every encounter has been supportive and helpful. they've made a huge difference to both me and my friend.
cannot recommend enough.

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Review of
Home Instead Calderdale
from Mildred C (Client) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

My experience is very satisfactory. My care is efficient and very dependent.

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Review of
Home Instead (Ilkley, Skipton and Settle)
from H J (Daughter of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience

My elderly parents started using the service in January 2025 and have been very impressed with all aspects of the care they receive. The staff are very professional and caring. They see the same member of staff at each visit and have enjoyed taking part in the social trips.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you very much for a great review. We are very glad mum and dad are enjoying the client events and their weekly visits.

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Review of
Home Instead Calderdale
from B S (Wife of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience

I contacted Home Instead when my husband was at home with dementia, but was able to carry on a conversation, to request a carer to act as a companion twice a week. We were introduced to a personable gentleman, who was able to bring out my husband's love of communicating with others. As his dementia

progressed, he went into a care home and the same carer was able to visit him there, until he went into hospital and finally received palliative care at home. We decided on 24 hour care and a dedicated team looked after him with loving care until he died. I cannot recommend Home Instead highly enough. The carers are professional, highly trained and motivated by their wish to help others.

Reply from Julie Ingham, Network & Marketing Officer at Home Instead Calderdale

Thank you for your kind words. We are so pleased to have been able to support you and your husband in the early stages of his dementia and through those very difficult last months.

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Review of
Home Instead (Central Leeds)
from Jonpaul W (Son of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience

Me and mum get along very well with the care staff, a particular member of staff is great and does everything my mum needs when washing her. If I ever need anything extra I just contact the manager and it's great. Would recommend this service to people.

Reply from Bahareh Naghash, Director at Home Instead (Central Leeds)

Thank you so much for your lovely feedback and recommendation. Were delighted to hear that you and your mum get along so well with the care team, and that our colleague is providing the support your mum needs with kindness and professionalism.Were also pleased you feel comfortable contacting the manager whenever you need anything extra communication is so important to us. Well continue striving to improve our service every day so that we can hopefully earn that fifth star in the future!

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Review of
Home Instead Calderdale
from Dee B (Mother of Client) published on 29 May 2025

Submitted via Website • Report

Overall Experience

Home Instead has supported my son for the past 3 years and have proved to be the best care agency ever to support my son.

Home Instead is very reliable. They are good timekeepers. They are punctual. They care about my son and always strive to give him the support he needs with a smile and always

considering his safety.

Home Instead is easy to contact, there is always a friendly voice to quickly answer the phone and they are always extremely polite, helpful and compassionate. Just what a carer needs, especially in the distressing times.

For my son, Home Instead has been excellent in providing an appropriate support worker, something other providers just couldn't manage, so for this I am very grateful.

Both my son and I, definitely made the right choice with Home Instead, so thank you to all the team in Calderdale.

Reply from Julie Ingham, Network & Marketing Officer at Home Instead Calderdale

Thank you for your kind words. Home Instead always strives to provide compassionate care to the highest level and we are delighted to hear your experience has matched up to our standards. Thank you.

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Review of
Home Instead (Ilkley, Skipton and Settle)
from Hannah C (Daughter of Client) published on 28 May 2025

Submitted via Website • Report

Overall Experience

Mum enjoys the visits from the Care Providers and looks forward to their coming. The family knows she is being well supported which really gives us peace of mind. The CarePros ensure mum is well and regularly go the extra mile. This happened recently when the village grocery shop suddenly closed and

the CarePro, worried about mum, shopped for her on her day off!

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Review of
Home Instead (Wakefield)
from Gill W (Daughter of Client) published on 28 May 2025

Submitted via Website • Report

Overall Experience

From first contact helpful, organized and Professional company at all levels. The App meant I could easily access Dads daily records and be reassured that he'd eaten and taken his medication, and his mood had been assessed, a must have for me as I live overseas. The Carers are wonderful, friendly,

kind and always cheerful. Dad said he felt they really cared about him and they brought joy to his life every morning.
I would recommend them to anyone looking for social care at home. Brilliant!

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you for your lovely review. We're so pleased our care made a positive difference for your Dad and gave you peace of mind while overseas. It's wonderful to hear our team brought him joy each day. Your kind words and recommendation mean a great deal to us.

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Review of
Home Instead (Ilkley, Skipton and Settle)
from Judith B (Daughter of Client) published on 28 May 2025

Submitted via Website • Report

Overall Experience

Home Instead have been caring for my mother for several years now. In her mid 90s, and to all intents housebound but mentally still very alert, Mum has carers 4 times a day, to help her in all aspects of her life.
The carers vary in age and abilities, but they do their utmost to support and understand

Mum. When Mum expresses a particular liking for an individual carer she sees them more often. Likewise, if Mum feels she is not on the same wavelength as a carer they appear on her timesheet less often, if at all.
From the point of view of myself, and my brothers, we find communicating with the officer team straight forward and we know that if they can help us, or Mum, they will. We have confidence in them.
Home Instead is not cheap, but the fact that the carers stay an hour and that we know we can trust them to look after Mum and that she likes them justifies their charges.

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Review of
Home Instead (Ilkley, Skipton and Settle)
from L L (Daughter of Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

Home instead are an excellent care provider. They have supported my Mum with her morning care needs for 4 years. The care givers are all friendly, respectful and helpful. They also provide additional care when needed as a companion taking her out for lunch, coffee and shopping. All the office staff

are extremely helpful and always do their utmost to accommodate any additional requests. I highly recommend Home instead in Ilkley.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you so much for the positive review.I am so pleased both you and mum are happy with the service we provide. Your kind words about our teams support means a great deal.It is our pleasure to support your lovely mum and you as a family.Thank you again for your positive feedback, we appreciate you taking the time to share your thoughts.

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Review of
Home Instead (Ilkley, Skipton and Settle)
from Carol K (Friend of Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

There is always a willingness to try and accommodate changes to the care provided and to try and ensure the care giver is a good fit to the client.
It's good to have real people at the other end of the phone who are helpful and will try to resolve any issues.
An urgent requirement to substantially

increase the amount of support needed has been dealt with exceptionally well, especially with the extremely tight timescales given.
On the whole, extremely satisfied.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thankyou for taking the time to review the service we provide to your lovely friend. We will always accommodate any changes to care packages and so pleased we were able to put the support in place for your friend with the care professionals she was already established with. We really appreciate your feedback!

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Review of
Home Instead (Ilkley, Skipton and Settle)
from H L (Daughter-in-law of Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

Home care provide good and fair service. The care workers can provide patient companionship , self care help to tasks like shopping and some cleaning duties which is a great help to families who work when a family member needs daily support. They have a knowledge of dementia care which is support to

our family and our mum who can be challenging at times. If you have any issues they are always happy to listen and act on which is important as the she deteriorates and her behaviour changes.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you so much for such a positive review. It is an absolute pleasure to support your lovely mum, and you as a family.

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Review of
Home Instead (Ilkley, Skipton and Settle)
from Roger H (Partner of Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

Friendly pleasant and efficient staff. Very engaging with great empathy. Good timekeeping, excellent relationship with my partner, who has Parkinson's and Lewy Body dementia. Highly regarded.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you so much for taking the time to review our services. We are so glad to hear that you are both happy with the support in place. It really is a pleasure to be welcomed into your home.

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Review of
Home Instead (Ilkley, Skipton and Settle)
from B H (Wife of Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

I only use Home Instead for a couple of hours for companionship for my husband while I am out. The carer takes him for a short walk and gives lunch. Generally works very well and gives me piece of mind. We have now had same carer for some months which is good for my husband to have the continuity.

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Review of
Home Instead (Ilkley, Skipton and Settle)
from L M (Daughter of Client) published on 23 May 2025

Submitted via Website • Report

Overall Experience

I have been very impressed with the service provided. We have 3 different carers for my mother and she loves them all. They are prompt, polite and friendly.
The office staff are also great and took great care to match the carers to my mother.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for taking the time to review Home Instead Ilkley.I am so pleased you and mum are happy with the support, and with the care professionals that visit mum. We are grateful for your kind positive words.

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Review of
Home Instead (Central Leeds)
from Anne M (Wife of Client) published on 19 May 2025

Submitted via Website • Report

Overall Experience

We have been very happy with our carer who did his best to engage with my husband with dementia. He was thoughtful, respectful and friendly and we were really disappointed when we found out he had to leave due to his visa not being sponsored.
I would have really appreciated being informed about this

from a supervisor and being asked if I was happy with his replacement.

Reply from Bahareh Naghash, Director at Home Instead (Central Leeds)

Thank you for sharing your feedback and for your kind words about the care professional who supported your husband - we are so pleased to know he made a positive impact.We completely understand it can be unsettling when a familiar carer has to leave. In this case, his relocation was beyond our control, and our care manager did speak with you about this at the time and introduced another experienced and well-trained care professional to continue the support. Changes of this nature, while rare, can occasionally happen in any care organisation.We're sorry to hear that this experience left you feeling disappointed, as it was never our intention. We truly value the time we were able to support your family and wish you all the very best for the future.

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Home Care Providers Owned by Home Instead in West Yorkshire

Home Instead Locations in West Yorkshire (8)

Home Instead Reviews in West Yorkshire (311)

Home Instead Calderdale

Home Instead (Ilkley, Skipton and Settle)

Home Instead (Bradford & West Leeds)

Home Instead (Wakefield)

Home Instead (Central Leeds)

Home Instead Calderdale

Home Instead (Ilkley, Skipton and Settle)

Home Instead Calderdale

Home Instead (Central Leeds)

Home Instead Calderdale

Home Instead (Ilkley, Skipton and Settle)

Home Instead (Wakefield)

Home Instead (Ilkley, Skipton and Settle)

Home Instead (Ilkley, Skipton and Settle)

Home Instead (Ilkley, Skipton and Settle)

Home Instead (Ilkley, Skipton and Settle)

Home Instead (Ilkley, Skipton and Settle)

Home Instead (Ilkley, Skipton and Settle)

Home Instead (Ilkley, Skipton and Settle)

Home Instead (Central Leeds)

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